ProctorU Avaliações 132

Proctoru would not refund after they failed to deliver the service that I paid for. I had 2 hours of technical difficulties, I was promised they would refund me, and then later on they refused and closed my ticket. Completely unprofessional customer service at every level.

I am writing to formally lodge a rigorous complaint regarding the unacceptable conduct and blatant technical incompetence displayed by the technicians of [Company Name] during my recent examination session. As a specialist holding advanced certifications in Systems Engineering and Information Technology, I am appalled by the lack of basic technical literacy and accountability demonstrated by your staff—failings that have directly impacted my professional and financial trajectory.
Despite your company’s apparent efforts to remain unlisted on Google to avoid public scrutiny and negative reviews, I am documenting the following violations that occurred over a four-hour period of "pre-exam checks":
1. Fundamental Technical Fallacy: On at least two occasions, two different technicians instructed me to restart my laptop because the CPU usage had reached 100%. This request is technically absurd; any entry-level technician knows that a restart terminates the active session and communication. Furthermore, had the CPU truly been at 100% saturation, the system would have frozen, making any ongoing chat with the technician impossible.
2. Failure to Transfer & Redundancy: Twice, technicians confirmed in the chat box that all checks were successfully completed. However, instead of transferring me to the exam environment, they irresponsibly routed me back into the queue for another technician, forcing the entire process to start from scratch.
3. Abuse of Re-routing: Several technicians, upon gaining remote control of my screen, immediately transferred me to another staff member without performing a single check. This cycle of "passing the buck" caused extreme delays, forcing me to eventually plead with staff to simply remain focused on the task at hand.
4. Avoidance of Duty: At least one technician, immediately upon connection, used the mouse pointer to signal me to close the chat box in an explicit attempt to avoid starting the session.
5. Hardware & System Ignorance: I was forced to switch between three different laptops—including a brand-new device purchased specifically for this exam. While the devices passed the initial hardware system checks, technicians repeatedly invented non-existent issues to evade responsibility. In one instance, two technicians pointed to a system file that they demanded be closed, yet they lacked the basic knowledge to identify what the file was or how to manage it.
Your company’s poor reputation is well-documented on independent review platforms, and your absence from Google Business listings appears to be a calculated move to secure contracts with prestigious institutions like CICC without being held accountable for the user experience.
As a professional in the immigration sector with a significant client base of Iranian applicants, the incompetence of your organization has not only caused me immense mental tax but has also resulted in substantial financial damages to my business, amounting to tens of thousands of dollars.
I expect a full review of the logs of my interactions with your technicians. I intend to pursue this matter through all available legal and professional channels until a satisfactory resolution and accountability are achieved.
Regards,

They're just in it for money.
Made me pay fees multiple times to take test after an error in my computer.

The wrong exam was loaded on my test exam day. The proctors entered the password incorrectly and I kept getting the practice exam. This is a group of grown men playing little girl games.

Was told I couldn’t use my calculator for engineering exam , I’ve used this calculator for 10 years for school ,my professor said I can use it ,yet point is I had to reschedule since they weren’t allowing me to test ,teacher extended exam for a day but they don’t have time slots in time to do the exam now.

If I could rate zero stars I would. I am so disappointed that my university used proctoru. I was sobbing by the end of my customer service experience in which nothing was resolved and I missed my exam. The worst program I’ve ever encountered. Rude staff. I will never again study with anyone who uses this.

Horrible experience, and they treated me like garbage I pushed back and then they contacted my certification authority and tried to get me investigated for "bad behavior", Highly recommend you push back and not use this service at all and test in person if possible. Wish I could give negative stars, never been treated so badly in my entire life.

Absolute nonfunctional pile of S***. I had exam scheduled for 4:20, logged on at 4:15, finally gave up at 6:38. I had a full strength internet connection and equipment works for everyone but ProctorU. What a disaster, at least I'm not trying to take a college final, oh wait, I am. Call center in India just ran me in circles telling me my internet connection was weak so I messaged a picture of my full service internet connection so then it was my laptop's fault. What a joke. It's hard to believe this is the best proctor site available.

I've been forced to use this rubbish service for all my exams. And my university has the license to use them? My hardware was working well, yet amazingly everything goes slow, poor connectivity, low reception, so I get transfered to a support line which is always indian or african, the world's greatest scammers.
When my exams were over the first time. I checked my email. A message was sent by a hacker telling me they knew my internet banking password, which they had typed on the screen, that i was watching porn and I have to send crypto. My password is only in my head, which means the hacker worked it out via keystrokes. Strangely coincidental. I suggest this "service" is thoroughly investigated.
And like all the other reviews, I too have lost time on my exams because of a drop in connection. Not good enough.

Never again… I felt like scammed by those fake customer services…. they’ve accessed my computer and changed lot’s of my settings… I can’t imagine why I didn’t stop it… , and they’ve been lurking my computer during the exam… God knows what did they do during it…

Rating ProctorU with score 1 is being too generous. -100 is more like it.
A useless company. No matter how much you prepare, it takes over 2 hours to begin my exam. Then stressed out, you do another 2 hours of the actual exam. This experience put me off my university, 3rd year in, I have no desire to continue. Hypocritical that we get penalised for our assignments so brutally when university itself can't get their own issues resolved. Absolute disgrace. I hate proctoru.

ProctorU you has got to be one of the absolute worst testing websites in the history of the world. It is impossible to connect to their site. They do not help you troubleshoot. It gives you an error and they tell you to rebook your exam. You cannot use a worker school laptop because of firewalls you cannot use a personal laptop. Nothing works.

ProctorU (now Meazure Learning) was forced on me by The Open University for remote exams with no alternative offered, despite the system being classified as HIGH/HIGH security risk by NCC-CSIRT (UK government cybersecurity advisory).
Issues experienced:
• Full remote control of my personal device via LogMeIn Rescue (complete mouse/keyboard/files access).
• 14-day persistent unauthorised access after exam (documented in breach log).
• Fabricated geolocation data in logs (wrong city/postcode repeatedly).
• Identical biometric photos and videos reused across multiple exams (physically impossible, same timestamps).
• Incomplete SAR response (missing 14 days of logs, withheld recordings).
• Active monitoring
This is not secure or fair proctoring — it’s invasive surveillance that violates serious privacy and data protection rights. I have documentation. Avoid any exam requiring privacy or security.

I recently sat an online exam using ProctorU live proctoring. While I ultimately passed the exam, the proctoring experience itself was disappointing and unnecessarily stressful.

During the exam, while I was silently reviewing my answers, the proctor interrupted me, accusing me of talking to someone in the room. I was alone in a closed room and was not speaking to anyone at any point. The accusation was unfounded and disruptive, especially during the final review stage of the exam.

Although this did not affect my final result, the interaction broke my concentration!

Awful experience. Terrible company. We have to pay to use this company and the service is horrendous. A really poor platform with extremely incompetent "technicians".

I tried getting my getting my exam set up for today. And my proctor changed the language of my test page to chinese and i couldnt read chinese so i had to keep translating my page back to english. I accidentally hit submit because i cant read chinese. and later when i asked the proctor if she could unsubmit the mid term, she justified i thought you could speak chinese.

Not the first time taking an exam through this platform. ALL the instances were agonizing.

Equipment checker was all green and yet the proctor was saying it was an issue on my end.
Proctor tried to push the blame of "laggy" internet, while the internet speed test showed >150mbps in up/download speeds.

ProctorU is an absolute disgrace and should be ashamed to even be providing such appalling levels of service to educational institutions.

If I could leave negative stars I would. Horrible service, horrible connection. Horrible IT team. Nothing about this service is good. I have never considered hating something until I tried proctoru.

I called the company for assistance and of course it was someone from India. I could barely understand her accent and she spoke so fast. All I wanted to know was when I could do my pre check. She put me on hold for a good 10 minutes. She could have just told me that I could do the pre check a few minutes before my exam.

When I did my exam, someone else from India assisted me. He watched me and asked me to move up or move down because he could not see my face. As soon as I was done with the exam, he did not realize I was finished. I started talking to my sister, who knew I was done with the exam, and he immediately said, “You are not supposed to have anyone in the room.” I had to reply that I was already done with the exam. I did not realize I was still in the chat room with him.

So essentially they get paid to watch you, but I believe most of the time they were on their phone doing something else.

The ProctorU platform is impossible to use. Tried 5 times with 2 different computers with IT person oversight. Never able to take exam. Most of the interaction was conducted through a Chat box. What little live open communication that was had I could not understand the person due to language barrier. Very rude behavior from all of the ProctorU employeesI interacted with. Unfortunate part is that the company that sources ProctorU for testing will ultimately lose clients and credibility.