Prolonlife Avaliações 10.124

Resposta da Prolonlife

9 de mar. de 2026

Hi Alexandra,

Thank you so much for your feedback. We completely understand how unexpected charges and subscription notifications can be frustrating, and we sincerely acknowledge your experience.

We’re happy to have had the opportunity to reach out to you from our Customer Service team (customerservice@l-nutra.com) to offer a resolution tailored to your situation. Our goal is always to address concerns promptly and ensure your satisfaction with our support.

Please know that we’re here to help and answer any further questions you may have regarding your account or subscription.

Resposta da Prolonlife

9 de mar. de 2026

Hi Arthur,

Thank you for sharing this with us. We’re so glad to hear that Prolon satisfies your body and that you’ve chosen to come back to the program. It means a lot to know that the experience has supported you enough to make you a repeat customer.

If you ever have any questions or would like guidance while preparing for your next Prolon 5-Day Fast Mimicking Diet, please don’t hesitate to reach out to us at customerservice@l-nutra.com. We’re always happy to support you.

Resposta da Prolonlife

10 de mar. de 2026

Hi Chrissy,

Thank you for taking the time to share your experience. We truly value your feedback and are committed to ensuring you have the best possible experience with Prolon.

We sincerely apologize for the inconvenience and frustration this situation might have caused, and as we care to be able to enhance your experience.

Our Customer Service Team has already reached out to you directly via email from customerservice@l-nutra.com to help address and clarify your concerns and work with you toward a resolution.

Your satisfaction is very important to us, and we are dedicated to making your experience as smooth and positive as possible.

We look forward to your response and the opportunity to support you further.

Resposta da Prolonlife

6 de mar. de 2026

Hi Heather,

Thank you for taking the time to share your feedback. We’re so glad to hear that you had a great experience with our customer service team and that the support you received was helpful.

Providing clear guidance and making sure you feel supported throughout your experience is very important to us, so your kind words truly mean a lot.

If you ever have any additional questions or need assistance in the future, please don’t hesitate to reach out. We’re always happy to help

Resposta da Prolonlife

6 de mar. de 2026

Hi Brad,

Thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience.

We’re sorry to hear that the pre-selected insurance option and the choices presented during checkout felt confusing. We understand how important it is for the ordering process to be clear and straightforward, and we appreciate you bringing this to our attention.

Your feedback will be shared with our team as we continue working to improve the checkout experience.

There are multiple options available during checkout to allow customers to customize their order, including the ability to remove or modify certain selections if they prefer.

One of these options is the Onward shipping protection service, which we highly recommend because it provides several additional benefits designed to give customers more peace of mind with their purchase.

These benefits include earning 10% cashback in store credit to use on future purchases, a satisfaction guarantee that allows issues related to product quality within 90 days to be addressed, protection against shipping issues such as theft, loss, or damage, carbon-neutral shipping to offset the CO₂ emissions from the shipment, and priority customer support for faster assistance if needed.

While this option is entirely optional, many customers find it helpful as an added layer of protection and convenience.

We’re also grateful to hear that you’ve used the product and believe in its benefits. It means a great deal to us that you trust the program and the science behind it.

If you ever have questions while placing an order or would like assistance reviewing the available options, please don’t hesitate to reach out. Our team is always happy to help make the process as smooth as possible.

Thank you again for your thoughtful feedback and for being part of the Prolon community.

Resposta da Prolonlife

6 de mar. de 2026

Hi Yanira,

Thank you for taking the time to share your experience. We truly value your feedback and are committed to ensuring you have the best possible experience with Prolon.

We sincerely apologize for the inconvenience this situation must have caused you. Know that we are here to ensure your experience is the best we can make it.

Our Customer Service Team has already reached out to you directly via email from customerservice@l-nutra.com to help address and clarify your concerns and work with you toward a resolution.

Your satisfaction is very important to us, and we are dedicated to making your experience as smooth and positive as possible.

We look forward to your response and the opportunity to support you further.

Resposta da Prolonlife

Atualizado em 6 de mar. de 2026

Hi Michael,

Thank you for contacting us! Your wellness journey is important to us, and we’re honored that you’ve chosen Prolon to be a part of it.

Our team is here to guide, encourage, and provide resources every step of the way so you can feel confident and supported.

We truly appreciate you taking the time to share your experience and want to sincerely apologize for any inconvenience or frustration you encountered during checkout. We completely understand how upsetting it can feel when unexpected charges appear or communication feels unclear. Please know that we hear you, and your feedback is extremely valuable in helping us improve.

To provide clarity on the Onward Order Protection charge: this is an optional add-on designed to safeguard your purchase and give you extra peace of mind. When selected at checkout, it provides benefits such as:

Earn 10% CashBack – receive store credit to use on future purchases
Satisfaction Guarantee – if any quality issues arise within 90 days, we’ll make it right
Shipping Protection – covers theft, loss, damage, and more
Carbon Neutral Shipping – offsets CO₂ emissions from your shipment
Priority Support – skip the line and receive expedited assistance from our customer care team

This is our way of helping you shop with confidence, ensuring your order arrives safely, and giving you access to valuable perks. While the charge is added as a default, we understand that preferences vary, and multiple options exist at checkout to adjust or remove it if desired.

However, our Customer Service Team has already reached out to you directly via customerservice@l-nutra.com to help clarify your concerns and work with you toward the best possible experience. We are dedicated to making your experience as smooth, reassuring, and positive as possible.

Your satisfaction and trust are our top priorities. Please let us know how we can best support you moving forward. We’re here to help every step of the way.

Resposta da Prolonlife

6 de mar. de 2026

Hi Sierra,

Thank you for sharing your feedback. We completely understand your concern regarding the pricing, especially when comparing the traditional program with the organic Next Generation option.

Our goal is always to make our programs as accessible as possible while maintaining the quality and scientific standards behind them. The price difference largely reflects the use of certified organic ingredients, updated formulations, and the additional sourcing and certification requirements associated with organic production. That said, we understand that the program can represent a meaningful investment in your health.

We are continually working to improve our offerings and find ways to make them more cost-effective so that more people can benefit from the program, which is built on more than 20 years of scientific research.

As we want to ensure we can support you in reviewing the available options or finding the best choice for your goals and budget, please feel free to reach out to us at customerservice@l-nutra.com. We would be happy to assist you further.

We truly appreciate your continued support and are grateful to have you as part of the Prolon community.

Resposta da Prolonlife

5 de mar. de 2026

Hi Marggie,

Thank you so much for your kind words. We’re delighted to hear that Pablo was able to take the time to answer all of your questions and guide you through the website.

Providing thoughtful, personalized support is very important to us, and we will be sure to share your feedback with him. I know it will mean a great deal.

We truly appreciate you taking the time to share your experience, and we’re always here if you need anything further.

Resposta da Prolonlife

5 de mar. de 2026

Hi Christine,

Thank you for your kind words. We’re so glad to hear that you experienced a quick response time and found the directions clear and concise.

Providing timely, straightforward support is very important to us, and we truly appreciate you taking the time to share your feedback.

Please don’t hesitate to reach out if you ever need anything further.

Resposta da Prolonlife

5 de mar. de 2026

Hi Graciela,

Thank you for your honest feedback. We truly appreciate you taking the time to share your experience, as it helps us continue improving both our products and our service.

Regarding shipping, we do offer expedited shipping options at checkout for customers who need their order delivered more quickly. We understand that timing can be important, especially when planning your start date, and selecting an expedited option can help ensure your package arrives sooner when needed.

In terms of promotions, we do offer valuable benefits through our subscription program after your initial order. Subscribers receive exclusive savings and add convenience for future purchases.

If you would ever like assistance navigating the website, reviewing shipping options, or exploring current offers, please feel free to reach out to us at customerservice@l-nutra.com. We are always happy to help ensure you’re getting the most out of your experience.

We appreciate your support and look forward to continuing to serve you.

Resposta da Prolonlife

4 de mar. de 2026

Hi Velma,

Thank you so much for your kind words! We’re excited to hear that you’ve been feeling better than ever and that our products continue to support you.

Your feedback means a lot to us, and we’re grateful to have you as part of the Prolon community.

Please don’t hesitate to reach out if you ever have questions or need support. We’re always here for you.

Resposta da Prolonlife

5 de mar. de 2026

Hi Tovi,

Thank you for sharing this feedback. We understand that delivery timing is especially important when planning your Prolon start date, and we truly appreciate you bringing this to our attention.

I have passed your comments along to our team so this can be taken into consideration for clearer communication moving forward.

Regarding order updates, we do aim to provide multiple email notifications to keep you informed about your order status, including confirmation and tracking details, along with helpful tips to support you in preparing for your program.

We apologize if the delivery timeframe was not clearly stated or created any inconvenience in planning your fast. Your experience is important to us.

Please do not hesitate to reach out if you need assistance coordinating future orders with your intended start date. We are here to support you.

Resposta da Prolonlife

4 de mar. de 2026

Thank you for taking the time to share your experience. We truly value your feedback and are committed to ensuring you have the best possible experience with Prolon.

We sincerely apologize for the inconvenience and frustration this situation might have caused you.

Our Customer Service Team has already reached out to you directly via email from customerservice@l-nutra.com to help address and clarify your concerns and work with you toward a resolution.

Your satisfaction is very important to us, and we are dedicated to making your experience as smooth and positive as possible.

We look forward to your response and the opportunity to support you further.

Resposta da Prolonlife

4 de mar. de 2026

Hi Louis,

Thank you for your feedback. We are happy to support you.

We understand that ordering can sometimes feel a little complicated, and we appreciate you sharing your experience.

If you need assistance, our team is happy to guide you through the process. You can reach out directly at customerservice@l-nutra.com for step-by-step support. We are more than ready to help.

Resposta da Prolonlife

3 de mar. de 2026

Hi Lawrence,

Thank you for sharing! We’re glad to hear that the video conference was helpful in thinking through your goals.

Our team is always here to support you and guide you toward success with the program.

Resposta da Prolonlife

3 de mar. de 2026

Hi Nicole,

Thank you for sharing your experience! We’re so glad to hear the program was effective and that you felt great throughout. It’s wonderful to know it was a positive experience for you!

Please, don't ever hesitate to reach out if you have any questions or want to update us on your journey. We are here for you.

Resposta da Prolonlife

3 de mar. de 2026

Hi Camelia,

Thank you so much for your kind words! We’re happy to hear that you’re enjoying both our product and support.

Your feedback means a lot to our team and keeps us motivated to deliver the best experience possible.

Please, don't hesitate to reach out if you ever want to share more of your journey with us or have any questions. We are here for you.

Resposta da Prolonlife

3 de mar. de 2026

Hi Victor,

Thank you so much for your thoughtful review. We truly appreciate you recognizing the science behind the Prolon program, as well as the efforts of our team and website experience. Your kind words mean a great deal to us.

We also sincerely appreciate your constructive feedback regarding the default setting for the 5-Day kit. That’s a very helpful insight. We do offer both a one-time purchase option and a subscription option, so customers can choose what best fits their goals. The subscription is designed to support those planning multiple cycles, but we completely understand how having the single-purchase option more clearly highlighted may feel more straightforward. We truly appreciate you sharing this perspective.

We will absolutely share your feedback with our team for consideration as we continuously work to improve the ordering experience.

Thank you again for being part of the ProLon community and for taking the time to share both your praise and your suggestions.

Resposta da Prolonlife

3 de mar. de 2026

Hi James,

Thank you so much for your kind words about the program. It truly means a lot to hear that you’re finding it valuable and impactful.

We completely understand that Prolon can feel like a significant investment in your health. Because the program is backed by over 20 years of scientific research and carefully developed ingredients, there are many components that go into maintaining its quality and integrity. That said, accessibility is incredibly important to us.

This is exactly why we strive to run promotions throughout the year and offer bundle options whenever possible — we genuinely care about making the program more accessible to our community while preserving the science and standards behind it.

We truly appreciate your feedback and your support. It means so much to have you as part of the Prolon community.

Please don’t hesitate to reach out if there’s anything we can assist you with.