I had an extremely good experience with Ellie. She assured me that she would pursue my tax returns and it all happened and successfully. She just does what she says. I got an incredible amount tha... Ver mais
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Veja o que dizem as avaliações
Ellie filed my taxes very quickly! She is an amazing person and always ready to answer any questions i had. Very professional and patient. I will recommend Ellie to anyone. Her professionalism is top... Ver mais
Pro Tax services is an honest and trustworthy company. At first I thought it was a scam but my accountant Blainie was reassuring and provided genuine documents and helped me throughout. Blainie w... Ver mais
Even though my process was potentially a little more complicated than most, I was always kept up to date with what was happening. Ellie was brilliant at messaging me to let me know where she had gotte... Ver mais
Detalhes da empresa
Escrito pela empresa
Pro Tax Services is a professional and fully qualified tax advisory team that specialises in PAYE rebate claims on a strictly “no refund, no fee” basis.
Informações de contato
BizSpace, The Atrium, 4 Curtis Road, Dorking, Reino Unido
- 01737 847 534
- info@protaxservices.co.uk
- protaxservices.co.uk
4,7
Excelente
111 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very reliable and transparent
Very reliable and transparent. Lovely experience with Ellie
23 de janeiro de 2026
Avaliação não solicitada
The process was so seamless and there…
The process was so seamless and there is high degree of transparency
13 de março de 2026
Avaliação não solicitada
Reliable
They are reliable, they support you and make sure everything goes well, they are fast in documentation/submission and you get swift response, I have been using pro tax services and they deliver.
6 de fevereiro de 2026
Avaliação não solicitada
I am very satisfied
I am very satisfied. Very good attitude and professionalism. Thank for your help.
11 de março de 2026
Avaliação não solicitada
Wonderful service
Wonderful service—prompt, efficient, and accurate. Jade from Protax truly knows what shes talking about and put my nerves at ease by helping me sort evrything out. Couldn't have asked for more!
Thanks Jade ⭐️⭐️⭐️⭐️⭐️
11 de março de 2026
Avaliação não solicitada
One of the best company
One of the best company; very kind people and reliable. I'm really appreciate all these years. thank you so much and God bless.
11 de março de 2026
Avaliação não solicitada
Ellie is very professional and helpful
Ellie is very professional and helpful. Has helped me on many occasions and is always happy to reply to any queries . Would definitely recommend her without a doubt .
11 de março de 2026
Avaliação não solicitada
Jade did an amazing job doing my tax…
Jade did an amazing job doing my tax return. It was very simple on my end. I just handed them the documents that they needed and they did all the rest! Definitely go here if you want quick and easy tax returns 👍🏻. Will use again
11 de março de 2026
Avaliação não solicitada
Quality service
Very good communication and great service. Higlhy recommended!
28 de janeiro de 2026
Avaliação não solicitada
If I could give 0 stars I would
If I could give 0 stars I would. Casey falsely informed of my tax refunds, became incredibly difficult to get in touch with, and now I’m being faced with a £3,000+ fine from HMRC. Please do not use this company. And before they try and say “we have no records of you so this is false”, I have receipts/ emails. It’s really sad how they prey on those who aren’t as clued up as others and if I’d have known the outcome, I would never have done this for an extra £1,000 in my bank. They take a huge chunk and fail to inform you of the consequences.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pro Tax Services
Hi Evie,
We are disappointed to read this review as it does not reflect the documented history of your case.
We have taken time to thoroughly review your file and all communication held on record before responding.
All tax calculations were reviewed and signed in writing prior to submission. Our fee structure was clearly set out in the signed Terms & Conditions before any work commenced.
Refund amounts, commissions and breakdowns were transparent and authorised by you before processing.
With regard to the HMRC penalties referenced, multiple reminders were sent ahead of the January filing deadline in order to submit the 2023/24 return. The statutory deadline and potential late filing penalties were clearly communicated at that time. Unfortunately, no response was received before the deadline.
When you later re-engaged, assistance was offered to review and resolve the position, including options to clear the outstanding balance. You advised that you would contact HMRC directly to discuss the matter, and we did not receive further instruction to proceed on your behalf. Throughout this period, support and assistance remained available should you have wished us to proceed.
We retain full written records of authorisations and communications and take compliance and client transparency extremely seriously.
Should you wish to re-engage so we can review the matter again, we remain open to assisting.
Jade was amazing..
Jade was amazing... very approachable and very attentive helped me out alot...I would recommend her services..every time.
25 de novembro de 2025
Avaliação não solicitada
Worst company out there
Worst company out there. Guys do not be scammed by Ellie as she does nothing but lie. I have had an ongoing claim with her and she has been paid and then decided to take more money and has left me dry. Her communication skills are extremely poor and she has been caught out lying. Please don’t use this company. You are best of using an accountant to do your file returns they are cheaper and do the job promptly.
7 de outubro de 2025
Avaliação não solicitada
0 stars if I could
Honestly the process how they do things is terrible. I could have avoid a big penalty if they processed the tax right and on time and keep me notify but they decided not to. I’ve contact them many times regarding to this but they left me out to dry once they got paid and left the penalty to me… very unprofessional I should have trusted some of the other reviews this place…. Literally took advantage of people and once they got paid that’s all they care about. Do Not trust if use this place.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Pro Tax Services
Hi KL, it appears you’ve left a review, but after checking our records, we couldn’t find any indication that you’ve been a customer of ours. Therefore this is an incorrect review, this has been reported.
Unprofessional
They make you lose money, provide no support and are extremely unprofessional!
3 de março de 2025
Avaliação não solicitada
Resposta da Pro Tax Services
Hi M S, it appears you’ve left a review, but after checking our records, we couldn’t find any indication that you’ve been a customer of ours. Therefore this is an incorrect review, this has been reported.
Unprofessional and service did not meet…
Unprofessional and service did not meet expectations
1 de fevereiro de 2025
Avaliação não solicitada
Resposta da Pro Tax Services
Hi Terra, it appears you’ve left a review, but after checking our records, we couldn’t find any indication that you’ve been a customer of ours. Therefore this is an incorrect review, this has been reported.
Takes ages, bad communication
Not worth your time, at all
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Pro Tax Services
Hi Daniel,
Thank you for sharing your feedback. We understand that you had some concerns, and we’re glad we had the opportunity to speak with you and address everything you were unhappy about. As discussed and agreed upon before we began the process, we worked to ensure that all aspects were clear and met your expectations.
It’s disappointing to see that despite this, your experience didn’t meet your expectations. If there’s anything further we can do to improve your experience, please don’t hesitate to reach out
Very fast and very professional
Very fast and very professional. Easy to work with and always informative and quick to respond.
26 de setembro de 2024
Avaliação não solicitada
Resposta da Pro Tax Services
Hi John,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Our team always strives to be professional, informative, and responsive, and we’re glad it showed.
We look forward to working with you again in the future!
Jade is very helpful and professional…
Jade is very helpful and professional at her job all the best
12 de setembro de 2024
Avaliação não solicitada
Resposta da Pro Tax Services
Hi David.
Thank you for the wonderful feedback! We're so glad to hear that Jade was able to assist you in such a professional and helpful manner. We’ll be sure to pass along your kind words to her.
Wishing you all the best as well, and we look forward to assisting you again in the future!
I have great confidence in Pro tax…
I have great confidence in Pro tax services, from the beginning to the end everything was in stages and must also have patience, I received the amount due to me in a short period of time. I really appreciate your efforts.
Thank you so much.
12 de setembro de 2024
Avaliação não solicitada
Resposta da Pro Tax Services
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with Pro Tax Services. We take great pride in providing a clear and structured process for our clients, and we’re happy to hear that everything went smoothly for you. Your patience is greatly appreciated, and we’re so glad we could deliver the amount due to you in a timely manner.
If you ever need further assistance, don’t hesitate to reach out. We truly value your trust and look forward to working with you again in the future.
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