Provence Holidays Avaliações 595

O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We hebben geweldig genoten in dit verblijf. We waren met 14 personen, te weten opa en oma met kinderen en kleinkinderen. Deze accomodatie heeft alles wat je wenst, goede ruime slaapkamers, ruime ke... Ver mais

Avaliado com 5 de um total de 5 estrelas

The team at Provence Holidays are very response to your queries and for forwarding relevant properties. The booking process and ID verificationis relatively easy and is all done email. It is the seco... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Beautiful Villa in Cote d'Azur. We stayed at Villa Casiopee with family for 7 days in August. The Villa has a fantastic location with view of the Mediterranean. The beach is a 5 minute walk and the cu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Provence Holidays were always quick to provide information with regard to any questions we had about Villa Paradou. The Villa itself was perfect for our family group of both old and young members... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Imobiliária de casas para temporada
  2. Serviço de hospedagem nas férias
  3. Casa de Férias
  4. Agência de Viagens
  5. Aluguel para férias

Sobre Provence Holidays

Escrito pela empresa

Provence Holidays was born from a vision to share the richness and beauty of Provence, driven by Founder Simon Richards, an Englishman who relocated to the area in 2008.

Provence, with its rolling landscapes, lavender fields, charismatic villages, and vibrant markets, captivated Simon and ignited his desire to offer others a taste of this special region. Encouraged by his passion for sharing beautiful experiences, Simon transformed Provence Holidays into more than a specialist luxury holiday business.

Today, Provence Holidays is proudly recognised as local industry leaders. Whether exploring the local cuisine, visiting historic sites, or simply relaxing in a palatial villa is on the list, Provence Holidays provides the perfect setting to live fully and indulge in the region's timeless charm.

Luxury holiday rentals Unique properties for sale Experiences Discover Provence About Us Contact us


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

595 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Provence Holidays were absolutely…

Provence Holidays were absolutely fantastic; the whole process was seamless and the service outstanding. Any questions we had were answered promptly and with care.

The villa was advertised as being within walking distance of a village; in reality, there were a few shops dotted along a main road, but given the heat and lack of shade it wasn’t a practical walk.

That said, the property itself was truly beautiful, exactly as shown in the photos, and it did not disappoint. We learned the owners had only rented it out twice before, and it was clear the villa was a real labour of love. They set out clear standards for guests, which we did our best to respect. Each morning they came to clean the pool and would also take the opportunity to check on the property. Their feedback was always polite and helpful, for example, a reminder if a light or fan had been left on after a late evening.
Before departure, they also spent half an hour with us to ensure everything had been left as they had instructed.
As someone naturally tidy and organised, I found meeting these standards manageable, but I can imagine it might feel a little more demanding for guests who prefer a more relaxed approach, especially if they’ve enjoyed a late night in the games room.

Overall, we had a wonderful experience. While I wouldn’t choose this particular villa again as I prefer a little more freedom to enjoy the space, I would happily book through Provence Holidays again.

26 de agosto de 2025
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Resposta da Provence Holidays

Dear Guest,

Thank you for your detailed review. We’re delighted you found the booking process seamless and our service helpful throughout your stay.

This property offers a more personalised experience, with owners available to answer questions and provide guidance, which many guests appreciate. For those who prefer more independence, Provence Holidays also offers a wide range of properties that allow greater freedom, while the properties Team and ours remain available to assist before and during your stay with any questions or requests you may have.

We’re glad you enjoyed the villa, its surroundings, and the care the owners take in maintaining it. We look forward to welcoming you back to Provence Holidays in the future.

Nathalie and the Provence Holidays Team

Avaliado com 5 de um total de 5 estrelas

Excellent accommodation- spotlessly…

Excellent accommodation- spotlessly clean

26 de agosto de 2025
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Resposta da Provence Holidays

Dear Annemarie,

Thank you for your kind review!

We're delighted to hear that you found the accommodation excellent and spotlessly clean.

We hope to have the pleasure of welcoming you again soon.

Warm regards,
Anais, Concierge team

Avaliado com 5 de um total de 5 estrelas

Spectacular gone and time!

26 de agosto de 2025
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Resposta da Provence Holidays

Dear Mrs Stevens,
Thank you for your wonderful comment!

We're so glad to hear you had a spectacular time.
It was a pleasure to have you, and we’d love to welcome you back anytime.

Warmest regards,
Aurélie, Provence Holidays

Avaliado com 5 de um total de 5 estrelas

Très, très bon séjour ! C'était parfait !

Ce fut un excellent séjour dans une maison de qualité avec un très bel environnement. Une des plus belles locations que nous effectuée. La piscine est fantastique, je jardin très agréable et l'équipement de la maison est parfait, surtout la plancha !!
Bref, rien à redire !

19 de agosto de 2025
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Resposta da Provence Holidays

Cher M. Chevallier,


Nous vous remercions sincèrement pour votre excellent retour. Nous sommes ravis que vous ayez apprécié la qualité de la maison, son environnement, ainsi que le jardin et la piscine. Vos compliments sur l’équipement et la plancha nous touchent particulièrement. Nous espérons avoir le plaisir de vous accueillir à nouveau pour un futur séjour tout aussi agréable.

Nathalie et l'équipe de Provence Holidays.

Avaliado com 5 de um total de 5 estrelas

A great stay

We had an excellent stay in our villa. The property was even better than the brochure described. We loved the views, accommodation and the high specifications of the property. Provence Holidays were very helpful and fulfilled our expectations.

23 de agosto de 2025
Avaliação não solicitada
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Resposta da Provence Holidays

Dear Jane,

Thank you so much for your kind words. We are delighted to hear that the villa exceeded your expectations and that you enjoyed the views, the accommodation, and the high-quality features of the property.

It’s wonderful to know that our team could support you throughout your stay and that everything met your expectations. Your feedback means a lot to us, and we look forward to welcoming you back for another memorable holiday in Provence.

Nathalie and the Provence Holidays Team

Avaliado com 5 de um total de 5 estrelas

A wonderful stay in Provence!

We had a wonderful stay in Provence and had a great experience with Provence Holidays. Everyone at Provence Holidays, as well as the villa owner, were very communicative and helpful. The concierge helped us to book some unforgettable experiences. The villa was beautiful, well furnished and clean! The pool and outdoor seating areas were great, and lovely to be so close to the beach.

9 de agosto de 2025
Avaliação não solicitada
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Resposta da Provence Holidays

Dear Clemmie,

Thank you very much for your lovely review. We are delighted to hear that you enjoyed your stay in Provence and had such a positive experience with our team, the owner, and the concierge.

It’s wonderful that the villa, its furnishings, and outdoor spaces met your expectations, and that you could enjoy unforgettable experiences nearby. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay.

Nathalie and the Provence Holidays Team

Avaliado com 5 de um total de 5 estrelas

It is a beautiful house in a quiet…

It is a beautiful house in a quiet location, very well maintained, with a large plot of land offering many possibilities to spend your time. The nearby village is charming and romantic, with lovely small restaurants. A wonderful oasis for relaxation.

19 de agosto de 2025
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Resposta da Provence Holidays

Dear Mrs Szypajlo,
thank you very much for your positive feedback concerning the villa and surroundings. We are truly happy that you enjoyed your stay and the entire team would be happy to welcome you to Provence once again - please don't hesitate to let us know if you wish proposals for next year.
Kind regards,
Carolin, Operations manager

Avaliado com 5 de um total de 5 estrelas

We loved our stay in Provence

We loved our stay in Provence!
The information and advice given when choosing where to go and which villa to pick for our party was really helpful and accurate. Information given throughout was clear and check in was simple. Our host was really welcoming and had great suggestions for local activities, restaurants and amenities so we were really able to make the most of our stay.

5 de agosto de 2025
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Resposta da Provence Holidays

Dear Catherine,
thank you very much for having taken the time to post a review. We are pleased to hear that the reservation team lived up to your expectations (they are visiting every single property) and that you appreciated the villa as well as the support of the owner. We will share your feedback with him - Your comments motivate the entire team to remain focused on customer satisfaction.
Kind regards,
Carolin, Operations manager

Avaliado com 5 de um total de 5 estrelas

Amazing company to deal with from start…

Amazing company to deal with from start to finish, very efficient and smooth processes. Would definitely use again.

19 de agosto de 2025
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Resposta da Provence Holidays

Dear Mrs Murphy, thank you very much for your kind review. We are happy that you fully enjoyed your stay and hope to welcome you back in Provence soon.
Kind regards,
Carolin, Operations Manager

Avaliado com 5 de um total de 5 estrelas

The villa was excellent and exactly as…

The villa was excellent and exactly as described, and the owner was great

23 de agosto de 2025
Avaliação não solicitada
logotipo da Provence Holidays

Resposta da Provence Holidays

Dear Dany, thank you very much for your positive feedback. We are happy to hear that you enjoyed your stay and that the villa met your expectations. We hope to welcome you back in Provence soon - reservations for 2026 are now open!
Kind regards, Carolin - Operations manager

Avaliado com 2 de um total de 5 estrelas

Villa bei Hyères/Côte d’Azur mit großen Mängeln

Wir haben eine Villa bei Hyères/ Côte d’Azur im August 25 für eine Woche mit 5 Personen angemietet. Im ersten Moment war es ein Traum, hoch auf einem Berg gelegen, hatte man eine hervorragende Aussicht bis hin zum Meer. Doch am nächsten Tag haben wir einen genaueren Blick auf die Villa geworfen. Man kann sagen, dass ein unsauberes Haus übergeben wurde, die Duschen waren dreckig, der Geschirrspüler wurde lange nicht gereinigt, der Pool ungepflegt mit zerbrochenem Abfluss am Boden (Verletzungsgefahr), die automatische Bewässerungsanlage versorgte gefühlt alles mit Wasser, nur die Pflanzen nicht, die traurig aussahen ;-) - insgesamt passte die Villa nicht zum luxuriösen Anspruch von Provence Holidays. Es wurde zwar eine Reinigungskraft später zur Verfügung gestellt, aber das raubte natürlich die wenige Zeit, die man ungestört in so einem Luxusobjekt verbringen möchte. Anfragen nach Preisreduktion wurden abgelehnt, die 10% Rabatt auf zukünftige Aufenthalte lehnen wir dankend ab und können zumindest diese Unterkunft bzw. den Anbieter Provence Holidays nicht weiterempfehlen. Preis-Leistung auf Sardinien ist weitaus besser - wir sagen erstmal zu Frankreichs Süden - non, merci - obwohl ich Frankreich doch so liebe....

We rented a villa near Hyères / Côte d’Azur in August 2025 for one week with five people. At first, it was a dream – situated high on a hill with a stunning view all the way to the sea. But the next day we took a closer look at the villa.

It was handed over in an unclean state: the showers were dirty, the dishwasher hadn’t been cleaned in a long time, the pool was poorly maintained with a broken drain at the bottom (a safety hazard), and the automatic irrigation system seemed to water everything except the plants, which looked rather sad ;-) Overall, the villa did not live up to the luxury standard promised by Provence Holidays.

Although a cleaning service was eventually provided, it naturally took away from the little time one wants to enjoy such a “luxury” property undisturbed. Requests for a price reduction were rejected. We were offered a 10% discount on future stays, but we politely declined – and cannot recommend neither this accommodation nor Provence Holidays.

In terms of value for money, Sardinia is far superior. For now, we say to the South of France: non, merci – even though I really do love France...

4 de agosto de 2025
Avaliação não solicitada
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Resposta da Provence Holidays

Dear Guests,

We are delighted to read that, on arrival, you found the villa to be “a dream – situated high on a hill with a stunning view all the way to the sea.” It is always great that the setting creates a memorable first impression.

Thank you also for sharing your detailed feedback once more regarding your one week holiday in August. We have taken your comments very seriously since our call with you during your stay. After careful review with the Concierge and the property owner, we would like to address each of the points raised:

Cleanliness on arrival: You noted that the villa was handed over in an unclean state, with showers and the dishwasher requiring attention. Following your comments, the property's housekeeper attended the next morning to carry out a full cleaning.

Pool condition: You mentioned concerns about the maintenance and a broken drain at the bottom. The Concierge confirmed that the drain cover is located two metres deep and does not pose an immediate safety issue, although it can only be repaired once the pool is emptied.

Irrigation system: You observed that the system was not watering the plants effectively. The garden is in fact synthetic lawn, with a few plants such as bougainvillea connected to automatic watering. Unfortunately, after repeated heat waves this summer, some plants did suffer.

In addition, a wasp nest was promptly dealt with during your stay.

We remained in close contact with the Concierge throughout to ensure that issues were addressed as swiftly as possible. At the check-out, no further compensation was discussed with the Property Manager on site.

We do understand your disappointment, particularly as you shared these concerns during your stay. However, because remedial measures were put in place quickly, the owner did not agree to a 20% refund. Provence Holidays therefore proposed a goodwill gesture of a 10% discount on a future booking, which remains available should you wish to return.

We regret that your experience did not fully meet expectations, and we sincerely apologise for the inconveniences caused. From the moment your remarks were brought to our attention, we ensured they were addressed promptly by the Property Manager, with whom we remained in close contact throughout your stay. In seasonal rentals, such situations can occasionally arise, but our teams are always committed to resolving them as quickly as possible.

With kind regards,

Nathalie Leon
Properties and Concierges Manager

Avaliado com 5 de um total de 5 estrelas

A lovely villa in a peaceful village…

A lovely villa in a peaceful village with two fabulous restaurants. Five adults had a great holiday with plenty to see and do within an hour’s drive.

16 de agosto de 2025
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Resposta da Provence Holidays

Dear Sarah,

Thank you so much for your kind words!

We're delighted to hear that you enjoyed the villa and the charm of the village – and that the local restaurants made a great impression too.

We'd be very happy to welcome you back anytime!

Regards,
Sydney, Provence Holidays

Avaliado com 4 de um total de 5 estrelas

Belle maison louée cet été à…

Belle maison louée cet été à Roussillon. Bon contact avec le concierge dédiée à la maison. Peu d’échanges avec Provence Holidays.

22 de agosto de 2025
Avaliação não solicitada
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Resposta da Provence Holidays

Cher Monsieur Eyraud,
Merci pour votre message !

Nous sommes ravis que vous ayez passé un agréable séjour dans cette belle maison à Roussillon, et que le contact avec le concierge ait été à la hauteur de vos attentes.

Même si nos échanges ont été limités, sachez que nous restons toujours en soutien en arrière-plan pour veiller au bon déroulement du séjour.

Nous espérons avoir le plaisir de vous accompagner à nouveau pour de futures vacances en Provence !

Très cordialement,
Vanessa, Provence Holidays

Avaliado com 5 de um total de 5 estrelas

Perfect Family Gathering

We had a fabulous holiday with our children, their other halves and 5 grandchildren.
The house was perfect for a large gathering. Very well equipped and very comfortable.
The pool and the pool area was fabulous. Plenty of shade for the little ones.
The charming owner was available to advise us when we needed and couldn’t have been more helpful.
We hope to go back very soon.

19 de agosto de 2025
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Resposta da Provence Holidays

Dear Customer,

Thank you so much for your lovely review!

We're thrilled to hear that your family gathering was such a success and that the house suited everyone so well — from the little ones to the adults.

We'd be delighted to welcome you back anytime!

Regards,
Adélaîde, Provence Holidays

Avaliado com 5 de um total de 5 estrelas

What You See Is What You Get

Great information, photo's and information on website and in brochure of property very accurate to what it was in real life. Timely information and reminders on payments. All good

16 de agosto de 2025
Avaliação não solicitada
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Resposta da Provence Holidays

Dear Maarten,

Thank you so much for your kind words!

We're glad to hear that the photos and information matched your expectations and that everything was accurate and clear.
It's great to know the reminders and communication were helpful too.

We appreciate your feedback!

Regards,
Justine, Provence Holidays

Avaliado com 5 de um total de 5 estrelas

Excellent portfolio of properties to…

Excellent portfolio of properties to choose from. Fast response to any questions.
The property was exactly as advertised and we had a great time.
There were a few minor problems with the house but Valentine was on hand to deal with them quickly and was extremely helpful overall.

19 de agosto de 2025
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Resposta da Provence Holidays

Dear JB,
Thank you very much for your kind feedback!

We’re delighted to hear that you enjoyed your stay and that the property met your expectations.

We truly appreciate your comments and hope to welcome you back to Provence for another wonderful stay in the near future.

Warm regards,
Anne Laure, Provence Holidays

Avaliado com 5 de um total de 5 estrelas

The most wonderfully comfortable house

The most wonderfully comfortable house, beautiful gardens and pool, altogether a marvellous experience. We hope to come back again!

19 de agosto de 2025
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Resposta da Provence Holidays

Dear Mrs Firth,
Thank you so much for your kind words!

We’re delighted to hear that you found the house wonderfully comfortable and enjoyed the beautiful gardens and pool. It’s always a pleasure to know that our guests had such a marvellous experience.

We would be very happy to welcome you back anytime,

Warm regards,
Aurélie, Provence Holidays

Avaliado com 5 de um total de 5 estrelas

Provence Holidays

Really excellent hands on service from the booking process through to the arrival.

Helpful emails allowing us to prepare for the holiday.

Excellent on-site management sorted out the minor niggles.

26 de agosto de 2025
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Resposta da Provence Holidays

Dear Mr Nourse,
Thank you so much for your review!

We’re delighted to hear that you felt well supported from the booking process all the way through to your arrival.

Your satisfaction is our priority, and we hope to welcome you back to Provence very soon for another relaxing stay.

Warm regards,
Axel, Provence Holidays

Avaliado com 4 de um total de 5 estrelas

Well done

Well done - we were satisfied.

19 de agosto de 2025
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Resposta da Provence Holidays

Dear Mr Krüger,

Thank you very much for your kind feedback!

We’re glad to hear you were satisfied, and we hope to welcome you again in the future.

Best regards,
Sydney, Provence Holidays

Avaliado com 5 de um total de 5 estrelas

An idyllic holiday in Saint Remy

A seamless experience including great communication from start to finish. The property met every expectation and we enjoyed our stay immensely. Gilbert, our host, was a pleasure to deal with.

12 de julho de 2025
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Resposta da Provence Holidays

Dear Mr Phelan,
Thank you for your kind words!
We're so pleased to hear that your stay in Saint Rémy was everything you hoped for.
It's great to know the property met your expectations and that Gilbert made your experience even more enjoyable.

We hope to welcome you back soon for another idyllic holiday!

Kind regards,
Anaïs, Provence Holidays

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