Ordered the three pack unit. Find the red light helps alleviate soreness. Unfortunately one of the three units had faulty battery compared to the other two units. I was pleased with customer service o... Ver mais
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Veja o que dizem as avaliações
Great people to deal with. Fast friendly response in dealing with minor issue. Matter resolved really quickly and offering a very generous resolution. Thanks Prungo. Have had great use of the dev... Ver mais
Great product with some annoyances. Pros: - Can feel and tell the IR therapy is as strong as advertised and I am getting some healing effects. - The form factor and band strapping system wor... Ver mais
My son has been dealing with Osgood Schlatters (very tall for his age) this has caused him to reduce activity over the last few months. Within one week the pain has significantly reduced to the point... Ver mais
Detalhes da empresa
Escrito pela empresa
Welcome to our specialized establishment dedicated to professional red light therapy devices. Our shop is for those seeking the numerous benefits and healing properties that red light therapy has to offer. Join us on this journey to a better you.
Informações de contato
Tower 1 Silvercord No.30 Canton Road, Tsimshatsui, Suite 911, 9/F, , KL, Hong Kong, Hong Kong
- 7253222375
- support@prungo.com
- prungo.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Value & Great Support
The Prungo support team deserves recognition for their quick and effective response to my strap issue. The red light therapy device has been working very well, and I’ve already noticed positive results. While I personally wish the device were slightly smaller for easier use on my knee and the battery life a bit longer, these are minor preferences that don’t detract from the overall quality.
For the price I paid during the Black Friday sale, this product offers excellent value. The referral program is another strong benefit, and I will continue recommending Prungo to others.
Straps Seem Defective….
Just received my device last night and was eager to start using it. Unfortunately the straps will not slide onto the device more than about 20% of the length. Sent an email to customer service but haven’t yet heard back. The live chat won’t work for me today.
Customer service
I’ve had the prungo red light therapy for about 2 months. I had a minor issue and reached out to customer service. They were wonderful. Responded within a few hours and were able to resolve my issue. Great company
Mary T
The customer service staff are amazing
The customer service staff are amazing. They have replied to my two emails to resolve the issue.
Verdict still out. Updates to follow
Unfortunately, my experience with Prungo started off poorly as the charging case was unable to charge the three modules. However, I remain optimistic as my dealings with Anson in Customer Support have been great thus far. A Complete new unit should be on its way to my home shortly. Once I received the unit, I will then be able to use the modules and will provide an update.
Great Product & Excellent Customer Service
The FluxGo is so easy + convenient to use. Using 1-3 modules makes it super easy to adjust to different parts of my body and I do feel it helping me recover faster. The charging case makes it so easy to store and travel with the FluxGo. The product is great, but the customer service is even better. I forgot to put in the code for 10% off and they added it for me as soon as I emailed them. One of my straps got stuck and they emailed me back right away to send a new one. I have full trust in this company and will keep an eye out for any future products they come out with.
The support team was great
The support team was great. Anson helped me with a problem I had with the straps and got new ones sent immediately. The edges were rough and wouldn't slide in so I sent a video a photos and he had knew ones sent right away.
Excited to use these.
So far (2 weeks) I unfortunately…
So far (2 weeks) I unfortunately haven't had any improvement in my right shoulder pain that I believe is mostly caused by Biceps tendoniduss. Disappointed.....I have been using the unit on the area where the pain seems greatest. Another aspect of the set up is that if fully charge all (3) units and do (1) session on strong... the units drop to somewhere around 44% remaining charge. Need to fully charge the units prior to each session or they shutdown prior to the full timed session. The individual charge cord seems to give poor results (the magnet is a bit weak) so you have to disassemble the straps to get all (3) units into the big charging case. Will likely return.

Resposta da PRUNGO
I have yet to receive my Prugo Fluxgo…
I’ve yet to reveice ny Prugo Fluxgo products.
Due to problem issue with my order! . Customer Service Support was amazing would not fault them. Help me with the issue & problem was resolved with in 24 hours.
As I have heard so much good reviews about these products and recommended it by someone! Anson from Customer Services support was extremely helpful and sorted out my matter! If there was any 100 Star reviews, I would give to this Customer services Support their communication especially to Anson. All Customer Services should be like this and learn from. Prugo! 👍🏼😊
I’ve yet to receive my Prungo FluxGo…
I’ve yet to receive my Prungo FluxGo due to someone stealing my package. However Anson from customer support was extremely helpful in the matter. Helped to get my issue resolved within 24 hours. Customer service rocks and if you’re looking for a GREAT Product and awesome customer service Prungo is the way to go 😃
This is my 8-week and last report for my Prungo Trial
This is my 8-week and last report for my Prungo Trial. My pain level continues to be down and for the most part tolerable. I will continue using the Prungo device because before the trial I was ready to have surgery out of sheer desperation to be out of pain. Now I can tell things are improving within my knee in terms of inflammation and the state of my torn meniscus. Next time I see my knee Dr, I will have another xray and hopefully MRI to verify that my torn meniscus is healing. The improvement in lesser pain levels tells me that it is.
I thank you for this amazing opportunity and I recommend the Prungo device to anyone suffering any kind of knee inflammation and pain. It really helps!
Carol Askhew
Love that the storage case is also the…
Love that the storage case is also the charging location. Love how easy it is to attach/align the lights over various body locations. Too early to comment on effectiveness.
Pain relief at last
Amazing product. Got quick relief from golfers elbow and a hip pain. Easy to use also.
Red light therapy for knee pain relieve
I use the Prungo red light therapy for my knee. I had a sports accident four years ago and since that time I have had five operations.
The red light therapy helps me to reduce the pain in my knee. I apply it on the inner side of my knee and on the patella area. Sometimes in the hollow of the knee as well. It is easy to apply, I can walk through the flat with it if I want, it is a comfortable warmth and it feels actually good.
So this is my second review so far
So this is my second review so far, one was of week 1, now 6 weeks later, I can say that Prungo has helped and aided my recovery from tennis and golfers elbow on both arms. I use it twice a day on strong setting, I rarely wake up stiff or sore/achy like I used to prior to using Prongo, after a session I feel better movement and less stiff, current experiencing some wrist pain and I will be incorporating Prungo on my writ. Look forward to the coming weeks
And incorporating Prungo permanently into my regime.
Professional quick…
I love my Prungo red light therapy
I love my Prungo red light therapy. It's really helping my wonky knees and ankles, and arthritic wrists. I feel changes in both knees and ankles as each week passes. I would highly recommend it to anyone with some arthritis or other injuries. I have 30 years of water-skiing injuries and cycling wear and tear. I get random inflammation in both knees, and this helps a lot. I use the device daily sometimes two or three times on the one location
Practical to use & High quality device
My experience with my Prungo device has been very positive thus far (I have had the devices for about 1 month). The devices are high quality. I have not yet noticed a reduction of swelling in my legs, but I can feel a sense of relief immediately after each use.
The devices are easy and practical to use, because I can continue to go throughout my day without having to sit down as I use the devices.
Customer support has been helpful if a concern comes up.
I am hopeful for a positive outcome.
I love the Prungo
I love the Prungo! It has helped my recovery from injury and keeps me active. I can use the device while driving, doing, chores, or just watching TV. No need to stand or sit in front of a red light panel. I can be mobile. It has helped with tennis elbow, and shoulder/knee arthritis.
The charging experience is a bit…
The charging experience is a bit inconvenient and not well designed. Once the proper strap configuration is completed for treatment need, you cannot recharge all units without taking it all apart each time for the units to fit deeply enough into the charging dock/case to hit charging contacts in the bottom of the dock compartments. Seems like a simple design solution that was missed.
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