The tech arrived within one day of the request, he was courteous and efficient and solved the overheating problem easily, but said the noise would remain. I don't however approve of the firm puls ask... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
The Job was not made correctly the first time. However, the technician came back the next day and get everything right. He apologize for the inconvenience which was very nice of him. I appreciated tha... Ver mais
A empresa respondeu
We were very pleased with the repairmen, Luis and Daniel, you sent. They explained the problem we had and gave us options regarding the oven/range. They were very professional and courteous. They... Ver mais
A empresa respondeu
A very courteous and knowledgeable person took care of our problem. He really seemed to care about his work and respected our situation. Would definitely request him again.
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Informações de contato
Estados Unidos
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Muito Bom
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I give him a 10 .very professional and respectful.
I give him a 10. He was respect and professional.
28 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Thank you for your time and for sharing your feedback, Beverley! We are so happy to hear about the technician's satisfactory service during his visit that he was able to deliver. We'll make sure to share this great news with Victor. Have a nice week ahead!
Reliable service
Reliable service, quick fix and reasonable pricing.
29 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
I wish I could have given this review a…
I wish I could have given this review a 5-star rating but Puls was not quite clear about the diagnostic fee. The technician though, was clearly very knowledgeable.
28 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Thank you for your review. We're glad our technician's knowledge made a good impression, and we're sorry our communication about the fee kept you from a 5-star experience. A Service Call fee of $109 was stated at the time of booking, but we understand it can be easy to overlook during a busy scheduling call. Your feedback is a good reminder for us to explain pricing clearly and confirm it with every customer. If you have any questions about your invoice, please contact us at support@puls.com, and we'll be happy to review it with you.
If there was a zero I would have chosen…
If there was a zero I would have chosen that
I signed up for this warranty (whole home) a few months ago and did not need it
This month my fridge has issues cooling
I tried to book an appointment but the application will not let me stating no payment required! I reached out via email and they asked me to call
I finally was able to book via website and I had to pay service fee before the appointment
On the day of my appointment I was told no techs were available and they asked me if it was urgent and I wanted out of network tech but they said if this was my choice I must request a letter for authorization then pay everything and them request reimbursement
I chose to wait and they rescheduled me in a week
On that day again I got the same email and I emailed them saying why do you iffer a warranty if uou have no tech! So they gave me a tech! He spent about five minutes
He was not able to communicate in English
He said like three words Need new compressor and Freon even though he did not run -any test
I said ok this is warranty! So he left!!!
I hear nothing from them then I get an email saying even your manufacturer warranty is expired may be the compressor has a warranty contact kenmore for details. They offered nothing no repair no contacts
I called and was on hold for over 30 minutes and nothing
This is not a legit company
Not sure how will this end but if you are looking for a warranty look elsewhere !!!
26 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Hi Em, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
Usernames often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Would give less than 1 star if…
Would give less than 1 star if possible! We scheduled twice for an appointment! Each time, they waited until after the appointment time to say that there isn't a technician in our area at the moment and we need to reschedule! I called and asked why they wait until the last minute or later to tell a customer there isn't a technician available! Just got a bunch of nonsense! So, they want us to keep rescheduling, hoping someone will show up?!? It's ridiculous! Wasted our time 2 separate days!
28 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Hi, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
Usernames often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Resposta da Puls
Hi David, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
Usernames often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Tech was polite and very efficient
Tech was polite and very efficient. Would highly recommend.
28 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
He was on time and very nice and…
He was on time and very nice and explained everything well
26 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
He was very efficient in diagnosing the…
He was very efficient in diagnosing the problem. He explained the washing machine should last several years, which we were happy to hear.
25 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Bait and switch
Bait and switch. $89$ to get there then $250 to clean a washing machine? That is crazy. Don’t waste your money. Tech was great, but this model is crazy.
25 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Hi William, we understand that our pricing may feel high, and we genuinely appreciate you sharing your concerns with us. Our rates reflect standard industry repair costs, and we rely on high-quality parts to ensure repairs that are durable and dependable.
How the Service Call Fee (SCF) works:
When a technician arrives, they assess the issue in person and walk you through the scope of work along with the applicable rates before any repair begins. If you choose to proceed with the repair, the Service Call Fee is credited toward the total cost the technician quotes you, so you're not paying it twice. If you decide not to move forward with the repair, you're only responsible for the $89 Service Call Fee, which covers the technician's time, travel, and diagnostic assessment.
At Puls, transparency is a core part of how we operate. We provide upfront, standardized pricing before any work begins, and our technicians are trained professionals whose labor rates reflect their expertise and the quality of workmanship we stand behind. After every diagnosis, we present a repair quote, and we proceed only once you've agreed to that price — never before. We never pressure a customer into approving a repair they're not comfortable with. Whether to repair or replace a unit is always the customer's decision to make, not something our technicians decide on your behalf.
Thank you again for your honesty and for giving us the chance to address your concerns. We hope to have the opportunity to serve you again in the future.
Edwin was amazingly knowledgeable and…
Edwin was amazingly knowledgeable and professional. Top notch guy!
24 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating, Brian. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Petr was very helpful and courteous
Petr was very helpful and courteous. He was extremely knowledgeable about the refrigerator and showed me the deficiency clearly.
23 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Thank you so much for counting on us, Peter! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Absolutely the worst experience
Absolutely the worst experience. The technician showed up in a timely manner, but everything went downhill from there. Before even looking the fridge over, we told him there was a code that flashed and he said, ok you need a new compressor. Quoted us, told us he ordered parts and scheduled to come back a week later to install the part.
He came back on a Saturday and started the compressor replacement. After about 5 hours he said he needed parts and would be back tomorrow. Sunday came and we were told the parts store was closed and he would be coming Monday, I guess he didnt know they were closed...He showed up on Monday to continue the replacement and filled my house with smoke after using his torch and told me that was normal. We were told the fridge could take 48 hours to cool down. I came home from work Tuesday to a hot fridge, a weird smell in my home and when I pulled the fridge out I noticed the frion was all over the floor. I proceeded to look at the "repair" and found that everything had been scorched and all the plastic parts were melted. My floor was burnt as well.
We contacted the technician and he never responded to us again.
We reached out to Puls and it was a nightmare to get in touch with someone for a refund and we were hung up on multiple times. It took two weeks but we got a refund less the service fee. We lived without a fridge for three weeks because of these idiots. I had to buy a new fridge and just except that my floor has been burnt from this moran technician.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Please know that we take every complaint very seriously and will be looking into this further so we can resolve the issues you experienced.
I was initially quoted $89 for a…
I was initially quoted $89 for a washing machine service call. The technician came out and cleaned a filter and then ran the washing machine. He was here for a total of 20 minutes. He then charged $317. I disputed this charge with the company. The technician lied and said he discussed this charge with me before he performed the work he did not. He went outside hose the filter down and put it back in the washing machine I would never use this company again. The technician is a liar.
He never discussed anything other than the $89 service call. His service was not worth $317. I would not have approved that if he had discussed this with me before.
19 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Please know that we take every complaint very seriously and will be looking into this further so we can resolve the issues you experienced.
Very professional
Very professional, prompt response and service. The technician was very helpful and knowledgeable about the process and I appreciate that he was able to help me with the problem with my dryer. I was thoroughly impressed with the way things turned out.
22 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Unprofessional service, misdiagnosis, and an inflated quote.
I had a terrible experience with this company. First, they rescheduled my initial appointment after waiting a full day. When the technician, Brian, finally arrived, he completely refused to perform a proper physical diagnostic on my Samsung dishwasher, which was failing to drain water.
I explained the symptoms and even pointed out that the drain pump impeller was spinning completely loose with no resistance—a clear sign of a broken pump shaft. Without taking off a single panel or driving a single screw to check the pump, he incorrectly claimed the issue was a water inlet valve based solely on the error code. He told me checking the pump was "too much labor" and quoted me over $350 in labor alone—more than the machine is worth—suggesting I just buy a new dishwasher instead.
In the end, I was charged an $89 diagnostic fee for zero actual work. I essentially paid $89 for someone to stand in my kitchen, misdiagnose an issue I had already pinpointed, and try to sell me on an overpriced repair. Avoid this service if you are looking for honest, qualified technicians.
21 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Hi Abdi, thank you for sharing your experience. Customer feedback helps us improve, and we're sorry for the inconvenience. We take this seriously and will look into it to resolve the issues you experienced. We'll be reaching out to you via email for updates.
Very knowledgeable!
22 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
NO SHOW
I scheduled an appointment VIA computer for the following day and received several text confirmations. At the time of the proposed service, I received a text saying they were unable to locate a technician and I needed to reschedule the appointment. Very unprofessional and potentially a data-gathering scam
22 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Hi Curt, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Please know that we take every complaint very seriously and will be looking into this further so we can resolve the issues you experienced. Thank you!
Eli gave good customer service!
22 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Basil is very efficient and…
Basil is very efficient and Conscientious and fast. Great work!!! And a Great job done. I will continue to check the progress of freezer. Thank You
22 de setembro de 2026
Avaliação não solicitada
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
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