Pure Energy Avaliações 

149
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Out of interest I have been reading reviews of pure energy. I notice that on several recent replies from Pure Energy that the complaint is about Pure Energy UK but when starting my review I find that... Ver mais

Avaliado com 3 de um total de 5 estrelas

Battery and inverter installed in August 2024, pleased with installers and the system was working well. In September 2025 battery was not charging so we contacted Paige in Pure Energy 0800 007 3355... Ver mais

Avaliado com 4 de um total de 5 estrelas

Sales person appeared genuine so purchased batteries & solar panel upgrade (solar edge). Installation went smoothly. Left markings on timber stair string when installing new cable between fuseboard &... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve had solar panels for 12 years, but over time my electricity bills were creeping up. Sean from Pure Energy was friendly, knowledgeable, and really knew his stuff. He suggested adding a 10kWh batte... Ver mais

Detalhes da empresa


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

149 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(149)

7 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

russ

excellent job

quick an efficient

21 de abril de 2021
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hiya, thank you for your lovely review.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, the lads where very polite and helpful and never stopped working. Everybody we have dealt with have been extremely helpful.

20 de abril de 2021
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Mr Broome, thank you for your kind words. We're always more than happy to help if you have any further questions.

Avaliado com 5 de um total de 5 estrelas

My experience dealing with new age innovation

I haven't bothered writing reviews in the past but following on from my experience with new age innovation I thought I would change a habit of a lifetime and right a short review.
From my initial phone conversation with new age innovation to my last phone call to actuate the charging cycle of my batteries, l have been more than pleased with every step of the process.
The initial phone call was a clear brief of what could be achieved.
The following meeting with John gave me the opportunity to ask questions and understand why the system that suited my household would require a certain size of battery storage and that I could add to it in the future if my circumstances changed. John was extremely knowledgeable and everything we agreed on was put in place and executed without out any problems.
The installers turned up on time and worked quickly and and left everything clean including my ten-year-old solar panels.
The phone conversations I've had with the company have been answered quickly and the persons I have spoke with have been knowledgeable and helpful. My system is now more efficient and I can watch everything through the apps on my phone.
Please pass on my thanks to all involved in my installation.
Colin.

19 de abril de 2021
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hiya Mr Mills. Thank you so much for your lovely review - it is greatly appreciated. I have passed this information onto the engineers that you are very pleased with their work. We're glad you're enjoying the use of your upgraded system, and that you can monitor it with ease from your phone.

Avaliado com 5 de um total de 5 estrelas

A job well done.

There is always apprehension when dealing with a company for the first time.In this particular case, any apprehension was totally unfounded. My initial contact and negotiations were with their Office Manager, Kiele who was absolutely brilliant, courteous & patient. All her dealings were carried out in a very professional manner.
Kiele organised the installation to take place within a very short timespan. This was carried out by two engineers: Dan & Mike who were exceptional in the way they carried out all of the new work.
My congratulations to New Age Innovations for a job well done.
Stewart Garton.

26 de fevereiro de 2021
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Stewart, thank you so much for your great review. We really appreciate what you have mentioned and I have passed the message onto the team. Thank you & kind regards

Avaliado com 5 de um total de 5 estrelas

Great Service

What a pleasure it is dealing with small companies like this. You can easily speak to people in the company who are keen to help you. Installation carried out quickly and efficiently by a nice bunch of guys. Follow up call from HQ to ensure all was done ok. Further technical support provided efficiently. Thanks Harry and Kiele. You do your company proud!

9 de fevereiro de 2021
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Adrian, thank you for your kind words, we are so pleased that you're happy with the install and our communication. We are always very happy to help and really glad that you could see this. Thank you & kind regards

Avaliado com 5 de um total de 5 estrelas

Fitment of 'Solar Edge' Inverter.

Three guys arrived in the time slot I was given. They explained exactly what they were going to do and carried out the installation very efficiently. They were very friendly, answered all my questions and removed all their rubbish.

10 de dezembro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Rob, thank you so much for your review and kind words. Kind regards

Avaliado com 5 de um total de 5 estrelas

Thanks so much to Joe and Aran

Thanks so much to Joe and Aran. Brilliant service, product installed very effectively and so polite

7 de dezembro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Juliet, thank you so much for your great review, we're thrilled that you're happy with your install and hope you are enjoying the benefits of this product. Kind regards

Avaliado com 5 de um total de 5 estrelas

Two engineers came and fitted a new…

Two engineers came and fitted a new inverter, power optimisers to the solar panels. They were very polite and friendly and explained what they ere doing. They were very tidy and cleaned up after themselves , the work they done was excellent.

2 de dezembro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Shelley, we're so happy you're pleased with the work - thank you for your great review. Kind regards.

Avaliado com 5 de um total de 5 estrelas

Full solar PV system install

Had a full solar edge PV system installed by new age in august. Had done a lot of research regarding the system i wanted installed, had spoken to at least 5 different companies nationally but decided to go with New Age in the end due to the helpful nature and service provided by them.
They were extremely helpful and knowledgable in regards to the system i was planning on having installed. They sourced the exact panel and inverter that i requested and were massively competitive in regards to price also. Installation was a breeze, arrived at 8 in the morning and were done installing a full 14 panel, solar edge optimised system by 1pm. There was absolutely no mess, the installers were all massively polite and down to earth, were happy to explain when a few questions were asked and they were informative and helpful. They even constantly removed their shoes every time they walked through the house even though i said i was fine not to. Since having the system installed it has worked flawlessly and even though i have had some trouble in getting the Smart export Guarantee from the providers (which is no fault of new age) the after service thus far they have provided in helping this has been fantastic!!
All in all i would use again in a heartbeat and recommend to anyone based on the service i have received.
Thank you for all your help.

29 de novembro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Kevin, thank you for your kind words, we appreciate it! We are so pleased that we were able to be of service. Kind regards

Avaliado com 5 de um total de 5 estrelas

I had a problem with my inverter and battery system

I had a problem with my inverter following the installation of a voltage optimiser, the firm that installed it couldnt get my battery system operating again but wanted to charge me a further £1000 to install a replacement inverter. I wasnt convinced the unit was faulty got New Age`s number they contacted me straight away and were totally up front about costs which were fair and reasonable I went with them. Their technicians came on time and solved the issue, it wasnt that easy to solve but they persevered,went methodically through all possible problems until they fixed it saved me a great deal of money and stress I thoroughly recommend these guys

27 de novembro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Roderick, thank you for your lovely feedback. We are always here to help and so glad we were able to be of service. Best regards!

Avaliado com 5 de um total de 5 estrelas

New Age solar replacement of inverter…

New Age solar replacement of inverter and maintenance was carried out quickly, efficiently and by two excellent engineers, Aron and Joe. Very satisfied

24 de novembro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Bridget, thank you for your kind words. We are happy you are pleased with our engineers! Kind regards

Avaliado com 4 de um total de 5 estrelas

Engineer arrived

Engineer arrived later than expected and didn't let us know. That said worked well. Due to light fading informed us that we would be linked up remotely tomorrow via phone, nobody did.
Engineer arrived today to complete link and clean solar panels.

16 de novembro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Lorna, thank you for your feedback. We apologise for our communication in this situation, we're glad that everything's working well for you, kind regards.

Avaliado com 5 de um total de 5 estrelas

Great company

Great company, they explain clearly,clarifying and questions you have. Installers only took less than 2 hours, very professional explaining everything at the end of installation. A pleasure to do business with.

2 de novembro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Sharon, thank you for your kind words! We appreciate it!

Avaliado com 5 de um total de 5 estrelas

First rate

All my dealings with this company have been first class. From sales to ordering to fitting to paying they are very efficient.

30 de outubro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Gordon, thank you for your lovely feedback! We are so glad that we were able to be of assistance.

Avaliado com 5 de um total de 5 estrelas

Excellent service and worth the investment

Excellent service from friendly staff and all explained in simple terms that can be easily understood. Good value when you consider the long term support included in the package.
Had a problem for a while with my old panels. This was sorted out by the MD and I was so pleased with the improved performance that I oppted to have the battery storage as an addition. All my information is now online. Great!

27 de outubro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Bob, We are so glad you are happy with our service. Kind regards.

Avaliado com 5 de um total de 5 estrelas

Solar pannel by New Age Innovation

The sales man was not to pushy to sell from the start and gave you time to decide. When decided to go ahead the time span was quick and the engineers came on time and were polite and left the place clean and tidy when left and the istilation never took long.

27 de outubro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Linda, thank you for your feedback, we are glad you are happy with our engineers work! Kind regards

Avaliado com 4 de um total de 5 estrelas

Solar upgrade at 61 Randall Road, Kenilworth, Warwickshire.

At 10:00am on Wednesday 14th October two employees of New Age Innovation, (Aron and Joe) arrived at my house to upgrade my solar panel system. They were very pleasant and hard working, completing the upgrade by 12:15 and clearing up thoroughly at the conclusion. I was very happy with their work. The only factor that prevents me from awarding the company five stars was that due to a problem with a previous job, they failed to turn up for my original booking of Thursday 8th of October. Kiele at their head office (in Grays, Essex) was very apologetic.
Peter Bourne

20 de outubro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Peter, thank you for your review! Kind regards!

Avaliado com 5 de um total de 5 estrelas

We have just had a Solar Edge upgrade…

We have just had a Solar Edge upgrade installed on our solar panels. The whole experience has been excellent from start to finish. The fitters were efficient, friendly and professional. Everything was explained very clearly. No hesitation in recommending this company

8 de outubro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Carol, thank you for this great feedback! Glad we can help! Kind regards

Avaliado com 5 de um total de 5 estrelas

Efficient and professional service

The visiting engineer clearly explained in layman's language the technical aspects and the benefits of upgrading the system. He was not pushy selling the products and installation.
The fitters were polite and professional, quickly and efficiently installing, explaining and setting up the new system. A job well done with no problems.

7 de outubro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Hi Rod, thank you for your lovely feedback! We are so glad that we were able to be of assistance. Kind regards

Avaliado com 5 de um total de 5 estrelas

Replacement inverters

A seamless and smooth process throughout. Pleasant and professional people. New inverters were fitted without any problems and are working well. The associated app is good and informative. I have no regrets about choosing this company.

14 de setembro de 2020
Avaliação não solicitada
logotipo da Pure Energy

Resposta da Pure Energy

Thank you Colin for a lovely review, we are glad you are beyond happy with the service!

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