Pure Clean Environmental Ltd Avaliações 157

Ash was so helpful the collection was organised so easily and quickly she couldn't have been any more helpful thank you very much

Cancelled contract three years ago, they still send drivers to collect our waste oil, we send drivers away, and are now saying we owe them 5k!!! Its outrageous - They never respond to emails its like talking to a brick wall. DO NOT USE THIS COMPANY.

Called in regards to missing consignment notes. Jason, who happened to be abroad on business at the time, was very helpful and informed Ash of our issues. Ash got in contact very quickly and was able to sort out all missing paperwork. Really appreciated their quick service to resolve the issue.

Ordered some MOT Type 1 and Sharp Sand bags at a good price. Delivery of the first order was prompt and when I requested. I needed an extra bag of each and they delivered on the same day as I ordered due to it being convenient for me. Great customer service, I would highly recommend.

We have been using Pure Clean for a while now and I have to say that they are a great company to deal with. They have always offered a good service and we haven't had any problems with them. They have always replied to us when it has been necessary, in a professional and timely manner. I would highly recommend them.

As a current customer of Pure Clean I contacted them for support with some changes to the account collections and requests for documentation. Ash was fantastic and arranged everything I required quickly even when I kept adding additional requests.

I had trouble making payment on the website. I phoned up to get help, Ash instantly helped me out and even made sure to give me the discount. Quick and friendly customer service. Would recommend!

Good luck if you enter a contract and want to cancel it. they don't respond to emails or phone calls and still send you final demand letters 18 months after cancelling and invoicing you every month although they haven't carried out a single collection.

Ash was super helpful
arranged a collection the following day
excellent service

Ash, was very helpful from the very beginning. We needed urgent assistance and could have not done any more. driver turned up on time and was extremely polite.

Ash sorted this very well 👍 Great friendly company to deal with.
Thankyou

Ash quickly resolved the problem that we had, she couldn’t have been more helpful. Excellent service from her.

Ash was fantastic, sorted everything I needed straight away.
Great company to deal with

Avoid this company – ongoing billing after contract termination

We gave Pure Clean Environmental written notice to cancel our contract in November 2024, which they confirmed in writing would end in September 2025. We also sent a formal termination letter by recorded delivery, which was received and signed for.

Despite this, the company continues to send us invoices for months after the contract ended and has now begun sending threatening “final reminder” emails for money we do not owe. We have repeatedly disputed the invoices in writing, but they continue to contact us and demand payment.

This has become harassment, and we are still receiving invoices even though the contract is legally terminated and no services have been provided since. I would strongly advise others to be extremely cautious before entering into any agreement with them.

Great company to work with easy communications too

THIS COMPANY IS OUTRAGEOUS! WE CANCELLED OUR CONTRACTS LAST YEAR BUT THEIR DRIVERS KEEP TURNING UP, TRYING TO FORCE STAFF TO SIGN PAPERWORK AND EVEN FORGING SIGNATURES. THEY WILL NOT RESPOND TO CALLS OR EMAILS. DO NOT USE THEM, YOU WILL REGRET YOUR DECISION!!

First time using Pure Clean. Ash was great to deal with so friendly and professional. It was great to deal with a company where things didn't feel hard work.

After placing an order and paying instantly, they quickly took my money and never contacted about a collection. Beware of this fraudulant company, the ethics and service is disgusting. I have been lied to by Denise, Jo and others, and I'm personally insulted that they are unable or too inept to process a refund for hard-earned money when I haven't received as much as a phone call about booking. Pure Clean Environmental Ltd I will give you another 48 hours to make a full refund; if not this will be taken further.