Purr & Mutt Avaliações 

2.403
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

First class! Super simple to upload your photos, pick your character and leave it to the experts at Purr &Mutt. I’m super happy with my 9 year old chocolate lab Cookies pet portrait. He’s immortalise... Ver mais

Avaliado com 1 de um total de 5 estrelas

We are quite disappointed with this picture. We purchased a pet portrait years ago that we were absolutely thrilled with. Before printing it, your company sent us a proof to review- it was excell... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very happy with my experience with purr and mutt Had been gifted a portrait of my own dog a few years ago and loved it so decided to get one for my parents of their little prince Delivery got lost... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely wonderful customer service. Despite my not being able to take a great picture of my cat, they managed to (yet again) produce a gorgeous portrait. This is my second time ordering from them... Ver mais

Detalhes da empresa

  1. Serviços Empresariais

Escrito pela empresa

Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(2.403)

84 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Perfect likeness

The portrait that arrived was amazing. They captured my dog Bruce's face perfectly. Really happy

7 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Purrfect Mutt-Have gift

Purr & Mutt conducted the whole process perfectly. Easy to order, great communication,nothing but the perfect photo was acceptable leading to the perfect print of our Buddy. Thank you.

30 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Absolutely beautiful work you will not regret having photo done

I was so excited when I received the package, my son bought his first home and I had the picture done. It is beautiful and looks like it cost 4 times more. I was excited about how fast it was made and shipped. I am now getting a photo ready to upload of daughters dogs to give them as a gift. Great work you won't regret.

22 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service from the start

Great service from the start, made sure the picture I supplied was good enough quality and produce a great end product, quick to share drafts for my approval and then a quick delivery. Love the picture, looking forward to gifting it to my dad this Fathers Day.

28 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Delighted with your work.

Delighted, Yoshi looks gorgeous 😍 especially his eyes. Stunning work you would think he was following you with his eyes. Thank you for making it all straightforward, very professional from start to finish. Prompt delivery. All the best to you all and thanks once again for the beautiful memory I can look at every day.

27 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Very happy return customer

This is the third portrait I've ordered from Purr and Mutt. They have all been excellent. My pet is a bird and the level of artistry on the portraits is phenomenal. I would whole heartedly recommend this company

27 de maio de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

The phone case for the Apple 16 pro was…

The phone case for the Apple 16 pro was cheap and the picture of her dog is already wearing off. It’s a plain clear case with the picture on the back. It was a birthday present although the picture looked ok the case was just cheap looking and the picture isn’t staying on. Maybe a pillow or a portrait would be better but not impressed with the case

19 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality!

I’ve used Purr and Mutt a few times and the quality just keeps getting better. The whole process was seamless and I was very impressed with how my photos came out! This is great for gifts and I would definitely use them again!

22 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

They made the process fool-proof and…

They made the process fool-proof and let me know when they needed a different pet photo t obtain a good result. My sister was thrilled when she received the portraits and everyone makes a fuss about them when they come to her house. I couldnt be happier with the purchase. I liked them so much, I plan to get one of my own dog soon :)

1 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely reminder of our little cat

I bought this for my husband. His little "Biscuit" (cat) passed away and he has taken it very hard. He almost broke down in tears he loved the portrait of her so much. Thank you for making it possible for him to see his "Biscuit" looking down at him in a regal costume. My experience from start to finish was wonderful. I appreciated the preview to have the chance to make changes if necessary. Thank you again!

23 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid this company at all costs

Avoid this company at all costs, there are plenty of similar companies/freelancers offering the same service who are much better.

Within hours of placing an order I was notified that the size of my order was being altered (with no option of protesting or cancelling). This wasn't great as I was ordering art in a certain size to fit in with others.

Not much longer after that I received an email asking for more photos as the ones I had submitted did not meet their guidelines. I felt they did, but since they are the service provider they obviously know better. Unfortunately I have no other pictures, so I requested they cancel the order instead.

No refunds. It's in our "FAQ" so we can't/don't do that. First time I'm hearing that an FAQ was binding, sounds like an excuse to me.

So what are my options? I receive store credit that is useless to me since I have no other pictures, or I receive a poor quality product. Or in other words, we keep your money or you receive trash.

They have openly acknowledged that the product will be of poor quality and are still willing to go down this route, all for the sake of keeping your money. I'm not sure what they intend on doing if/when I receive the poor quality product and then contest it once again, but I imagine my money is lost to these swindlers.

I have since gone with a different company (a freelancer!) who has been really helpful from the start. Looked over my images, made a few alterations, printed the work and shipped from half way around the World in the space of only a week! Really happy with the result and wished I'd come across them before I found these thieves.

Just do yourself a favour and avoid. They are really not worth it.

9 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A dog named Goose

I had a picture of my nephews dog a chocolate lab named Goose. When I found your website I checked it out and was impressed with how many fun characters to choose from for pets. Nephews 28th birthday I picked the war pilot with his dogs face and it came out incredible. When my nephew opened this gift, he was stunned and elated, laughed out loud and then told me this gift was by far the best gift he’s ever received!
I was more than completely satisfied from start to finished product. All pet lovers need to treat themselves or someone they care about to this amazing gift.

7 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I haven't currently received a product

I haven't currently received a product, so my review so far is based on the UX experience thus far.

I placed my order almost two weeks ago now, electing for the "next day" draft. I eventually received my draft to review 5 days/3 business days later. The artwork was disappointing, verging on the line of being too life-like/not simplified enough to look like art. Knowing this is likely considered subjective, I requested an edit, sending a couple other photos for consideration, only to find out that any edits are out of the window of "next day" fee I paid for (I feel this should have been spelled out).

I currently have an outstanding message awaiting response an additional five days/three business days later.

Ultimately, I had made it clear that my goal was to get this gift before Mother's Day, and it looks unlikely at this point. One might say I should have started the process earlier, of course. Based on your posted timelines, my order seemed well within reason that it should arrive in time.

I'll save my opinion of the finished artwork for when it arrives, but this wasn't a experience I would feel confident recommending so far.

30 de abril de 2025
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Resposta da Purr & Mutt

Hi Trevor,

Thank you for taking the time to leave your feedback, we’re very sorry to hear about your experience so far.

We sincerely apologise for missing your original deadline. A public holiday here in the UK did cause an additional delay with your order, which unfortunately meant it took longer than usual to receive your draft. We completely understand how important it was to have your portrait ready in time for Mother’s Day, and we’re sorry for the frustration this has caused.

We’re pleased to see that your revised portrait has now been approved and is currently on its way to you. As a gesture of apology for the inconvenience, we’ve issued a gift voucher, which has been sent to you via email.

Thank you again for your patience and understanding, we really do appreciate it. If there’s anything further we can help with, please don't hesitate to get in touch.

Best wishes,
The Purr & Mutt Team

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