I bought Iso Whey Zero 2.2 KG and they shipped me the 1.8Kg package. Selling different items on their website. Be very careful with this shop. They told me they did not update the website on time, and... Ver mais
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Fijne webshop, met de merken welke ik graag gebruik voor het sporten. Prijs/kwaliteit verhouding is ook prima en bij de bestelling worden altijd meerdere samples meegestuurd. Wat nog fijn zou zijn, i... Ver mais
A empresa respondeu
Een top bedrijf met kwalitatief goede én lekkere producten. Ook zit er altijd iets extra’s in de doos. Nu was het een klein potje proteïne pannenkoeken. Ik ben helemaal fan geworden!
It’s now three weeks that I am awaiting my whey protein that was supposed to be sent ! Was suppose to lick it up at PostNL pick up point . Due to the amazing professionalism of Q-muscl... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Bij Q-Muscle verkopen we sportsupplementen van een hoge kwaliteit. Wij vinden het belangrijk dat iedereen op zijn eigen manier zijn of haar doel kan bereiken en willen daar graag bij helpen door de juiste supplementen aan te bieden.
Informações de contato
Moerstraatseweg 95, 4727 SL, Moertstraten, Holanda
- q-muscle@hotmail.com
- q-muscle.nl
2,8
Bom
26 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I bought Iso Whey Zero 2.2 KG and they…
I bought Iso Whey Zero 2.2 KG and they shipped me the 1.8Kg package. Selling different items on their website. Be very careful with this shop. They told me they did not update the website on time, and no refund option was available to me. I will never buy from them again.
22 de março de 2026
Avaliação não solicitada
Resposta da Q Muscle
We are very sorry to hear that you were disappointed with your experience.
You are absolutely right that the product page still showed the 2.27 kg version at the time of your order. Unfortunately, BioTechUSA had only recently changed this product to the new 1.8 kg packaging while keeping the retail price unchanged, and we did not update our website in time. We sincerely apologize for this mistake and understand the confusion and frustration it caused.
As explained in our communication, the manufacturer no longer supplies the 2.27 kg version and the product you received is the direct replacement currently sold at the same market price. While we understand your disappointment, this is why we were unfortunately unable to offer a refund for a price difference.
We appreciate your feedback, have corrected the product information, and will use this to improve our processes going forward.
Brother serious not professional - disastrous customer service
It’s now three weeks that I am awaiting my whey protein that was supposed to be sent ! Was suppose to lick it up at PostNL pick up point .
Due to the amazing professionalism of Q-muscle but since this pick up place is closed for many days it was not delivered and sent back . I have called many times the company and PostNL each giving different info .
They received my proteins back last Friday for the second time , we are Thursday and it has still not been sent out .
I asked for an instant money refund!
And of course no news !
This company is neither professional nor serious .
When I write in English they reply in Dutch as if it’s a world language ! That lousy they are .
For those 5€ saved , I rather buy my stuff in a regular shop rather from them .
I strongly encourage people to buy elsewhere! I am sure I am not the only one not their clients that paid and receives nothing but excuses ?
17 de junho de 2025
Avaliação não solicitada
Resposta da Q Muscle
Dear Mattia,
We’re sorry to hear that you feel this way. We understand how frustrating delivery issues can be, and we have done everything within our power to resolve this quickly and transparently.
For clarity: we received your parcel back from PostNL for the first time last Friday and shipped it back to you the same day. On Monday, PostNL again attempted delivery at your address. After this second failed attempt, we immediately contacted PostNL ourselves. According to their explanation, a sorting error led to your address being incorrectly interpreted, which caused the package to be returned twice. This issue was entirely outside our control.
When you informed us that you wanted a refund if the parcel didn’t arrive by Wednesday, we honestly let you know that we couldn’t guarantee delivery by then. We offered to either resend the package or issue a full refund, depending on your preference. Once you confirmed you wanted the refund, we processed it immediately. As mentioned, it may take 1–2 business days to appear in your account depending on your bank. Again, something we cannot influence.
Throughout this entire situation, we’ve stayed in contact with you, explained what was happening, and acted quickly. We regret that this experience did not meet your expectations, but we stand by the fact that we’ve done everything we could, professionally and with care.
At Q-Muscle, we always strive to help our customers as best we can. Unfortunately, there are rare cases where external issues cause delays. In such cases, we take responsibility for follow-up and aim to resolve things fairly and quickly, just as we’ve done here.
Kind regards,
Q-Muscle Customer Service
Overzichtelijke en duidelijke…
Overzichtelijke en duidelijke webshop,en niets te duur. Producten waren snel geleverd met wat extra's erbij. Ben ook zeer tevreden over de producten. Deze webshop is absoluut een blijvertje.
3 de abril de 2025
Avaliação não solicitada
Zeer goede webwinkel
Zeer goede webwinkel, producten zijn goed en scherp geprijsd. Snel verstuurd en ze luisteren en denken mee met de klant. Ik ben super tevreden en zal zeker nog een bestelling plaatsen. Bedankt Q-Muscle
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Q Muscle
Beste Jeff,
Wat een ontzettend mooi compliment! We zijn heel blij te horen dat je ons waardeert 😊 Veel plezier met je supplementen en graag tot de volgende keer!
Met sportieve groet,
Q-Muscle
Top bedrijf
Fijn Bedrijf, en altijd goed advies.
Vriendelijk!
Producten zijn top.
Snelle levering, en altijd iets leuks en extra's in de doos.
5 de novembro de 2024
Avaliação não solicitada
Resposta da Q Muscle
Beste Diana,
Wat leuk om te horen dat onze dienstverlening en producten je goed bevallen. We zien je graag de volgende keer weer terug! Nog veel plezier met je bestelling en een fijne dag.
Met vriendelijke groet,
Q-Muscle
Fijne webshop
Fijne webshop, met de merken welke ik graag gebruik voor het sporten. Prijs/kwaliteit verhouding is ook prima en bij de bestelling worden altijd meerdere samples meegestuurd.
Wat nog fijn zou zijn, is als je kan zien/aangeven wanneer jouw bestelling thuiskomt bij het winkelmandje
1 de março de 2024
Avaliação não solicitada
Resposta da Q Muscle
Beste Maarten,
Bedankt voor het schrijven van een review. We zijn blij te horen dat je tevreden bent met onze dienstverlening.
Je feedback over de dag van bezorging gaan we meenemen voor in de toekomst. Voor nu is dit helaas (nog) niet mogelijk.
We wensen je nog een erg prettige dag toe!
Met vriendelijke groet,
Q-Muscle
Snelle levering en scherpe prijs
Snelle levering, goede prijs en super leuk dat ik als verrassing een hele gave ( toevallig mijn favoriete kleur) Shake beker kreeg en nog twee sample
1 de março de 2024
Avaliação não solicitada
Resposta da Q Muscle
Beste Rian,
Wat een leuke review! We zijn blij te horen dat je tevreden bent en zien je graag nog eens terug.
Met vriendelijke groet,
Q-Muscle
Goede prijzen
Goede prijzen, snelle levering en zelfs extra wat proefsachetts en leuke shake beker van het merk van de bestelde artikelen.
19 de dezembro de 2023
Avaliação não solicitada
Snelle levering met wat extra's.
Snelle levering met wat extra's.
Dikke duim
24 de fevereiro de 2023
Avaliação não solicitada
Gewoon perfecte service!
Gewoon perfecte service!
Blijf er bestellen!
Goede producten! Leuke aanbiedingen!
En vriendelijk bij contact!
Gewoon een blijvertje!!
28 de dezembro de 2022
Avaliação não solicitada
Altijd vriendelijk en goed geregeld
Altijd vriendelijk en goed geregeld
Altijd alles op tijd
22 de setembro de 2022
Avaliação não solicitada
Top producten
Top producten! Goede kwaliteit, snelle levering. Bij de bestelling zaten allerlei gratis samples. Zeker een aanrader!
2 de março de 2022
Avaliação não solicitada
Super tevreden
Super tevreden! Heel tof bedrijf! 💪 Een goed advies en nette prijzen! Ik heb nog gratis extra’s gekregen! Zeker een aanrader!👍
27 de fevereiro de 2022
Avaliação não solicitada
Tevreden!
Vanavond eerste bestelling afgehaald. Erg tevreden, benieuwd naar alle producten
6 de janeiro de 2022
Avaliação não solicitada
Een top bedrijf met kwalitatief goede…
Een top bedrijf met kwalitatief goede én lekkere producten. Ook zit er altijd iets extra’s in de doos. Nu was het een klein potje proteïne pannenkoeken. Ik ben helemaal fan geworden!
29 de outubro de 2021
Avaliação não solicitada
Great service
I bought some protein powder on this site. I was surprised by how fast it arrived and the free samples i got with it. They even gave me a free shaker for the protein. Definitely recommend them. Always using this site from now on!
1 de setembro de 2021
Avaliação não solicitada
Snelle levering altijd goed
Snelle levering na bestelling en top kwaliteit product. En een shakebeker cadeau! Deze shake van Scitec motiveert me nog meer te gaan sporten.
19 de maio de 2021
Avaliação não solicitada
Top!
Mijn bestelling was snel binnen. En ik kreeg nog extra dingen bij mijn bestelling opgestuurd.
4 de maio de 2021
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