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Quel Tap (formerly Aquataps) Avaliações 

840
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We've had the tap for over 5 years now and still the company supports us and has helped fixes a few issues we had not faults from the tap but from our cold water supply having a knock on effect. Ps ma... Ver mais

Avaliado com 5 de um total de 5 estrelas

Joanne Bint served us throughout our orders and the customer service was top notch, thank you for products and advice regards Xtra Maintenance Ltd

Avaliado com 5 de um total de 5 estrelas

⭐⭐⭐⭐⭐ Excellent customer service from Sean at AquaTaps. Sean was incredibly helpful from start to finish, responding to my queries quickly and keeping me updated throughout. It was clear tha... Ver mais

Avaliado com 5 de um total de 5 estrelas

We recently bought a boiling tap for our new house we are moving into. Unfortunately the chain has had some issues and it has delayed us for an unknown amount of time. I emailed Aqua Taps about th... Ver mais

Detalhes da empresa

  1. Loja de utensílios de cozinha
  2. Loja de artigos para reforma residencial
  3. Fornecedor de sistemas de água quente

Escrito pela empresa

Quel Tap – formerly Aquataps Quel Tap (formerly Aquataps) is a UK manufacturer and retailer of instant water taps. We design and manufacture our own range of taps that deliver boiling, chilled, sparkling, and filtered water from a single stylish tap – available in a wide choice of designs and finishes to suit any kitchen – along with replacement filters, spare parts, and accessories. Because we make our own taps, we're not just selling a product – we know every component inside out. That means genuine expert advice when you're choosing your tap, direct access to spares and filters for the life of your product, and a UK-based team that can actually answer your questions, from installation to aftercare. We're the same experienced team our customers knew as Aquataps – now trading as Quel Tap, with the same commitment to quality and honest, helpful service.

Quel Tap - Boiling, Chilled, Sparkling & Filtered Water Taps

Escrito pela empresa

Water, beautifully controlled
One beautiful tap instead of the kettle, filter jug and sparkling water machine. From the Quel Classic to the 6-in-1 Quel Ultimo, water is there in the right form, the moment you ask.

We take great care of our customers

Up to 5-year warranty on your boiler

Up to 5-year warranty on your boiler
Our UK-based team supports you at every stage - from expert advice to installation help and aftercare. Every tap includes a 5-year tap warranty and 2-year boiler warranty, extendable to 5 years. Just register within 30 days and replace your filters every 6 months to stay covered.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

840 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(840)

272 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

AquaTaps 4‑in‑1 Boiling & Filtered Tap – 6‑Month Review

I’ve been using the AquaTaps 4‑in‑1 boiling and filtered water tap at home for the last six months and it has slotted into daily life really well. It replaces the kettle and separate water filter jug, so worktop space is noticeably clearer and everything (boiling, hot, cold and filtered water) now comes from one neat fixture.
The boiling function delivers instant near‑100°C water for tea, coffee and cooking, which is genuinely handy when you’re in and out of the kitchen all day. Filtered cold water tastes clean and has completely removed the need to buy bottled water, which is a nice bonus for both cost and plastic waste. The tap itself feels solid and well‑built, and after half a year of use there have been no leaks, performance issues or annoying quirks to report.
Safety has also been thought through, with the dedicated control for boiling water helping to avoid accidental activation when you just want standard hot or cold. From an energy point of view, only heating what you need, when you need it, is more efficient than repeatedly boiling a kettle, which fits well if you’re trying to run an efficient home.
The only negatives so far is the price of the replacement filters, which are on the pricey side given they are designed to be changed about every six months. That said, when you look at the overall package, the tap itself comes in at less than many of the big‑name boiling‑tap brands while still offering a full 4‑in‑1 feature set, so in context the running cost is easier to justify. Also the convenience of having boiling water on tap means I don't think i will ever be able to go back to using a kettle ever again!
Overall, after six months I’m very happy with the AquaTaps 4‑in‑1: it’s convenient, tidy, and feature‑rich, and aside from the slightly expensive filters there’s really nothing to complain about at the price point.

18 de agosto de 2025
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear David. Thank you for taking the time to leave us a such a positive review. We are so pleased to hear that after 6 months you are still enjoying your Aquatap. Thank you for choosing Aquataps!

Avaliado com 5 de um total de 5 estrelas

Great value, great product

Great tap, no problems at all!

29 de dezembro de 2025
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Ed. Thank you for taking the time to leave us a review. Your comments are very much appreciated. Thank you for choosing Aquataps!

Avaliado com 5 de um total de 5 estrelas

The replacement filters arrived on time…

The replacement filters arrived on time and were easy to install

3 de fevereiro de 2026
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Heinrich. Thank you for taking the time to leave us a review. Your comments are very much appreciated. Thank you for choosing Aquataps!

Avaliado com 5 de um total de 5 estrelas

Pull Out Spray | 4 in 1 Instant Boiling Water Tap | Aquatap Ultra | Matt Black

Excellent! Delivered within 2 working days.
We just got our new tap from Aqua taps. We were a bit sceptical if the tank/ boiler will fit under our cupboard but it did! The boiler is smaller than expected.
We have been searching for a tap for couple of months now but we were never really satisfied ( design/ appearance/ price etc). We finally decided to try aqua taps.
We went for the 4 in 1 pull out one in black colour and it is amazing!
We are super happy with our choice and the installation instructions were straight forward. The only problem we found was that on the boiler there was an E3 error when we connected the hot pipe water to the boiler, meaning that the tank was not filling up. Everything else was working alright and we had filtered cold water ad well as non filtered hot and cold water. All pipes were connected.
We reached out to aqua taps support team and spoke with Sean McKean who instantly guided us through after sending him a photo of the boiler. We initially thought maybe there was an issue with the boiler but it turned out we just had to remove the white caps from the boiler to properly connect the hot pipe onto the boiler (so embarrassing) and now everything works perfectly! We would strongly recommend aqua taps :)

1 de fevereiro de 2026
Avaliação não solicitada
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Theodora. Thank you for taking the time to leave us a review. Your comments are very much appreciated. Thank you for choosing Aquataps!

Avaliado com 5 de um total de 5 estrelas

Second tap due to moving house

Second tap due to moving house
Brilliant product again and excellent customer service

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Jane. Thank you for taking the time to leave us a review. Your comments are very much appreciated. Thank you for choosing Aquataps!

Avaliado com 5 de um total de 5 estrelas

Excellent products and excellent…

Excellent products and excellent customer service, very much putting the customer first. Totally recommended.

26 de janeiro de 2026
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Paul. Thank you for taking the time to leave us a review. Your comments are very much appreciated. Thank you for choosing Aquataps!

Avaliado com 5 de um total de 5 estrelas

Quality product and easy to deal with

AquaTaps were quick to respond, extremely helpful, and resolved my issue straight away. Sean was particularly helpful and made the whole process easy and stress-free. Really impressed with both the quality of the product and the level of customer service. Smooth experience from start to finish – highly recommended.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Michael. Thank you for taking the time to leave us a review. Your comments are very much appreciated and we were pleased to hear that Sean from customer service was able to help you. Thank you for choosing Aquataps!

Avaliado com 5 de um total de 5 estrelas

Good choice of taps and good…

Good choice of taps and good communication with Company

15 de janeiro de 2026
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Wilma,
Thank you for taking the time to leave us a review. Your comments are very much appreciated. Thank you for choosing Aquataps!

Avaliado com 5 de um total de 5 estrelas

Great people to deal with.

Great people to deal with.

2 de janeiro de 2026
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Hi thank you for taking the time to leave us a review. Your comments are certainly appreciated and we are glad to hear that you have had a great expereince from our team. We are always here!

Avaliado com 5 de um total de 5 estrelas

changing to a new filter for cold drinking water

Sean the aquataps agent knew exactly what I was talking about and resolved the issue

26 de janeiro de 2026
Avaliação não solicitada
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Bruce. thank you for taking the time to leave us a review. We are pleased to hear that Sean was able to help you today and we will certainly pass your comments on. Thank you for choosing Aquataps!

Avaliado com 5 de um total de 5 estrelas

Goods delivered quickly.

Goods delivered quickly.

20 de dezembro de 2025
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Roger. Thank you for taking the time to leave us a review. We are pleased to hear that you benefited from our quick delivery. Thank you for choosing Aquataps!

Avaliado com 5 de um total de 5 estrelas

Aquataps are extrememly well made and…

Aquataps are extrememly well made and easy to install. We have had our digital tap now for over 6 months and we would not be without it. Staff are very helpful and the replacement filter process is easy

15 de dezembro de 2025
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Roger. Thank you for taking the time to leave us review. Your comments are certainly welcome and are pleased to hear that you are enjoying our new digital tap. Thank you for choosing Aquataps!

Avaliado com 1 de um total de 5 estrelas

I can't recommend…

unfortunately I feel I can't recommend Aqua taps for 2 reasons. 1. is a design issue, after using the boiling water, the feed (pipe) for the normal cold tap runs through the same feed, so if you use the cold tap after the boiling, you can burn yourself as residue hot water remains in the feed. Other brands I have used have a separate feed for the boiling water to stop this. myself and my wife have burnt ourselves many times. We do not let our children near the tap unless we are there.
2. is our boiler gained a fault just outside of its warranty, upon inspection I found the part I believed to be at fault (sensor) spoke to aqua taps, to see if they could help or if they could sell me the small part required, (they did ask me to try fitting a different part, this did not fix the issues) they could not sell me the sensor but offered me a replacement boiler and as 'good will' reduced this to £199! it appears from other reviews this is standard response & again just outside of warranty. fishy!
I have since found the sensor myself online for £2.50 and repaired the boiler myself.

18 de janeiro de 2026
Avaliação não solicitada
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Hi Martin.

We appreciate your comments however looking at your account we note that in over 2 years you have had your tap, you have not changed your filters once. As part of our warranty all taps require a 6 monthly filter change. If your product was still in warranty we would of happliy repaired faultly part or offered a replacement.
I have asked one of the managers to call you to see if and how they can help you

Aquataps

Avaliado com 4 de um total de 5 estrelas

The price

The price of the pull out 4 in 1 tap is very reasonable compared to others. The product. The design. The delivery was prompt. 😀

Had to find a plumber, don’t fit in our area. 😟

Price of the CO2 cylinder is high. So won’t use the sparkling water machine. 😩

10 de janeiro de 2026
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Hi Mandy. Thank you for taking the time to leave us a review. We note your comments re the water maker, but not sure if you are aware you can buy the co2 at most supermarkets at a reasonable price. If you have any queries please do not hesitate to contact us, we are here to help. Aquateam

Avaliado com 5 de um total de 5 estrelas

We've had great service from this…

We've had great service from this company. From purchase to aftercare help. Great responsive team such as Sean who dealt with our query with care and professionalism.

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Jane, thank you for taking the time to leave us review. It is always so nice to hear positive comments about our customer care team. We will certainly pass your comments on. Thank you for choosing Aquataps!

Avaliado com 5 de um total de 5 estrelas

Great Company with fantastic after sales care

We brought a 5in1 tap which we love. We had a minor issue which Sean McKean at the company quickly resolved for us. Service is impeccable.

15 de janeiro de 2026
Avaliação não solicitada
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Mindy,
thank you for taking the time to leave us review. It is always so nice to hear positive comments about our customer care team. We will certainly pass your comments on. Thank you for choosing Aquataps!

Avaliado com 5 de um total de 5 estrelas

Great communication with Sean from Aqua…

Great communication with Sean from Aqua Taps team.
My delivery was stolen due to couriers fault. However, a new item was sent to me with no questions asked.
Highly recommend!

2 de janeiro de 2026
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Volen
thank you for taking the time to leave us review. It is always so nice to hear positive comments about our customer care team. We will certainly pass your comments on. Thank you for choosing Aquataps!

Avaliado com 5 de um total de 5 estrelas

Ordered new filter

Ordered new filter. Easy to order. And quick delivery

5 de janeiro de 2026
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Linda, thank you for taking the time to leave us a review. We are pleased to hear that you found our filter system easy to order. Thank you for choosing Aquataps

Avaliado com 5 de um total de 5 estrelas

It's nice not having to try and…

It's nice not having to try and remember the due dates when we're needing a replacement. They're enough things to remember in life. This way is a great help.many thanks.

2 de janeiro de 2026
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Anita
thank you for taking the time to leave us a review. We are pleased to hear that you found our filter system easy to order. Thank you for choosing Aquataps

Avaliado com 5 de um total de 5 estrelas

Yes straight forward all good

Yes straight forward all good

29 de dezembro de 2025
logotipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Paul,
Thank you for taking the time to leave us a review. Your positive comments are certainly appreciated. Thank you for choosing Aquataps

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