Quick Man and Van Avaliações 

812
O TrustScore é 4.5 de um total de 5

4,4

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible service. DO NOT USE! Driver turned up late, did not help load the van and instead was on his phone, unloaded three pieces of furniture and then decided to return home as h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Andrii could not have been more professional, polite or helpful. Punctual and fully prepared, he worked fast but never rushed and always with due diligence. A pure pro. Would highly recommend and hope... Ver mais

Avaliado com 5 de um total de 5 estrelas

Viktor was excellent. Communication was great from the start and throughout, driver arrived on time with all the equipment needed. Extremely polite, helpful and friendly. Would defuse again.

Avaliado com 5 de um total de 5 estrelas

Very user friendly website. I was able to book a man with a van at very short notice. Paid a deposit and the rest in cash to the driver. The driver was extremely helpful, worked quickly yet handle... Ver mais

Detalhes da empresa

  1. Empresa de transporte marítimo
  2. Mensageiro

Informação fornecida por fontes externas variadas

Quick Man and Van is a booking system designed to help customers meet Man and Van drivers at lowest prices. The Customers gets instant free quotes by searching Man and Van drivers in our system and they can book online the driver the desire.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

812 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 71% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(812)

108 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very good experience with the driver…

Very good experience with the driver and his helper.
They arrived 15 minutes late but the driver call me and told me is on the way and wasn’t his fault for the late time completely understand.
Thank you!

25 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My experience was very good.

My experience was very good.
I had a booking with 2 helpers they are very professional and helpful arrived on time and helped me even to dismantle the bed and they used blankets to protect my stuff.
I will definitely use the service again and I already recommended to my friends.

29 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick Man and Van

Although the driver arrived late, (this was due to being stuck in traffic), he did let me know his expected arrival time and duly arrived at that time. Once he was with me, he was very helpful and efficient and got the job done. I'd definitely recommend Andriy and would use his services again.

27 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never use this company!! Nightmare!!

Absolutely the worst experience my family had with any Van company. I will never ever use Quickmanvan again, I will also tell everyone I know to never use this company.
I had booked an appointment with one specific driver at 10am. He never turned up and there were no updates from him nor the company. We called the first driver several times and no response.
We then called your company and you sent another driver at 12pm who was tremendously slow. We saw him standing and doing nothing and he told my younger brother my family had to bring the items down by themselves. My dad with his injured leg, and younger brother was forced to help him with all of the items and did a lot of lifting.
We were quoted 90 pounds on the website and the final price despite the delays on your end was 174.
This has brought a lot of undue stress on my sick mother and father.

30 de outubro de 2024
Avaliação não solicitada
logotipo da Quick Man and Van

Resposta da Quick Man and Van

Thank you for sharing your experience with us. We regret any inconvenience caused and would like to address the details.

Due to a technical issue with the originally scheduled driver, we promptly arranged for a replacement, which unfortunately delayed the start time. The replacement driver brought a larger van than initially booked to accommodate the unexpected volume of items. This larger van, nearly double the capacity of the originally scheduled medium van, required additional loading time, adding approximately an hour to the move.

Additionally, our team noted the presence of four flights of stairs, which necessitated extra time and effort. As the load was greater than anticipated, your family’s assistance in moving larger items helped speed up the process.

The final cost reflected these additional requirements, including extra labor and time. We hope this clarifies the circumstances and thank you for your understanding.

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Booked a van ages ago for my move today 28th October. At midnight I received an email to say my driver couldn't do the job and they had replaced him with another driver. My van was booked for 11am and no one turned up. I contacted the driver who said he couldn't be there till 12.15 with no explanation. I then called the number on the website for what I assume is thier head office. The lady I spoke to told me it was too short notice to get another driver so we had to wait even though we had to be out of our property at 12. The new driver then called me to say he was sending someone else as he wouldn't make it for that time. The person he sent was extremely helpful and polite and we can't thank him enough for his help. However an already stressful situation was made even worse by the terrible customer service received. I requested my deposit back, she told me she would speak to her manager and call me back... I'm still waiting for that phone call.

28 de outubro de 2024
Avaliação não solicitada
logotipo da Quick Man and Van

Resposta da Quick Man and Van

Hi Nadine,

We’re truly sorry for the stress caused on your moving day. Due to unexpected technical issues, your original driver couldn’t attend, and the replacement faced delays from a prior job. We’re glad to hear that the final driver was helpful and provided great service.

In line with our procedures, we responded to your follow-up by email instead of a call to ensure everything is clearly documented. Thank you for your understanding, and we appreciate your feedback.

Avaliado com 1 de um total de 5 estrelas

Conmen

Conmen. They mislead me by their services and stole my money. I cancelled within 7 days and they wouldnt do the right thing and wont give me back a refund. They were rude on the phone and on email. You've been warned they are without question the worst company I have ever dealt with

15 de outubro de 2024
Avaliação não solicitada
logotipo da Quick Man and Van

Resposta da Quick Man and Van

We’re sorry to hear that you’re dissatisfied with our service, but we must address several inaccuracies in your review. You cancelled your job within 7 calendar days of the scheduled move, and our terms and conditions clearly state that cancellations require at least 7 working days’ notice for a deposit refund. This was communicated clearly when you booked.

Although we tried to resolve this issue professionally, your communications have included threats, profanities, and offensive language, which is unacceptable. Despite this, we have remained polite and professional in all responses. We cannot and will not tolerate abusive behavior, regardless of the situation.

Furthermore, just because our services did not meet your personal expectations does not mean we are in the wrong or "the worst company" as you claim. Our services are accurately described on our website. "Man and van" services differ from full "house moves," and there is no misleading information about what we offer.

Avaliado com 5 de um total de 5 estrelas

Excellent service

I used this at short notice and the service was amazing. An extremely helpful driver arrived the following morning and took the stress out of moving. Highly recommended.

5 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very polite and helpful

Very polite and helpful. He made a second trip even though we booked only one as there was more stuff than we anticipated to move. I'd definitely use him again if I need a person and a van.

10 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

HORRIFIC

HORRIFIC. Avoid at all costs. Cancelled 1 hour before moving. No replacement. No apology. Rude customer service. No solution offered and hung up on me. Pay more and avoid this terrible company. I am sure the positive reviews are likely paid reviews. AVOID!

In response to the reply: the customer service on the phone was dismissive, combative, offered no apology, professionalism, empathy or solutions.

It was also revealed that the van hadn’t confirmed two days prior as expected, and they left it to one hour before booking to let me know.

I saw the bad reviews before booking but as the responses on here seemed empathetic and accountable I chose to go ahead anyway.

BUT the responses on here are by no means a reflection of the customer service you will receive from this company if something goes wrong.

If you want to gamble with your moving day go with this company, but if you want a service you can reply on, go else where or book a Hertz 24/7 instead.

28 de setembro de 2024
Avaliação não solicitada
logotipo da Quick Man and Van

Resposta da Quick Man and Van

We sincerely apologize for the inconvenience and frustration you experienced during your move. We completely understand how upsetting it must have been when your scheduled van broke down at such short notice. Unfortunately, despite our best efforts, we were unable to secure a replacement driver in time.

Our operator attempted to explain the situation, but we understand that emotions were running high. We strive to provide the best customer service, and it’s unfortunate that we couldn't fully communicate or offer an apology during the call.

Please know that we have issued a full refund for the service, and we are truly sorry for the disruption this caused. If there's anything we can do to further discuss this and improve, please don’t hesitate to reach out.

Avaliado com 5 de um total de 5 estrelas

Okechukwu helped me move flats today…


Okechukwu helped me move flats today and made the process stress-free! He was efficient, friendly, and even helped me move everything down three flights of stairs in the pouring rain! My boyfriend was there to help him load the van for the first hour, and then Okechukwu and I finished the rest of the move and unloading at the new flat together. I booked two hours, and we finished within the booked timeframe, with a bit to spare.

I was anxious since it was my first time moving without parental help, and I had quite a lot of stuff (and I’m not particularly strong, haha), but Okechukwu's positive attitude and helpfulness made a huge difference.

He let me ride in the van to my new flat and shared fascinating stories about his background studying geology! Highly recommend Okechukwu if you're looking for a respectful and friendly mover.

26 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Gaslit and disrespectfully stressful service.

Yes I did book for a 2 hour slot, but that does not mean that they should arrive almost 1 hour late. According to the driver (Mr K) the disrespectful company that didn't understand my complaitnt and why i was asking for compensation, even though I made this very clear in a lengthy initial email to them, there was a misunderstanding on my behalf, of the type of service they offer, which is that the driver can arrive at any time, meaning I had to start the job myself and ending up doing about 70% of the moving job myself, to be gaslit by being told I am taking up further of their time by raising this concern and asking for a discount because I did not pay for 1 hour and half a job and an attitude after I brought up my concern, but that it was still within the scheduled time at that, I did not complain to them when they arrived and I even continued to help move things into my destination, regardless of the tardiness, only to get wrongly accused and have the police called on me for apparently "not wanting to pay"?! When all I asked for was a discount, which still wasn't as big an amount as I should have asked for, considering the circumstances! I said I would pay and I didn't even get an apology at that. They caused me such a distress and the company didn't help either, not understanding where I was coming from. I paid the man, knowing he still did the job he had to do. But I am very unhappy with the interactions of today from both them and their company. Unless you want someone seemingly always late, who blames you for something you did not do and for taking up theirs and their company's time (as I should do, because I have paid for that time and service!) Then don't bother using this driver or this service.

In response to their response: But the efficiency of the service is made void when you are booked to be there at a certain time and arriving almost 1 hour late is unacceptable. As it could have ended up going out of the booked hours if I had not taken it upon myself to do the work in the beginning, as a matter of my own time keeping urgency. And I would have been even more upset if I had to pay them for extending the time outside of what was booked. Being late and making someone wait, when they could have other things to be doing is inexcusable. And I DID NOT say that I would not pay them, I continously asked them to understand where I was coming from and to discuss a discount when they initially said they would not accept one. And until I said I would call the company about this, as I was advised by YOU guys to ask for a discount from them first, regarding their tardiness, I was met with a gaslit comment of saying that I was waisting their time and that I should not be compensated for their lateness and their lack of help at the beginning, all because they did it during the time it was booked. It took me 30-40 minutes to move everything BY MYSELF, up and down 2 flights of stairs!! And I paid for the additional help! It all makes no sense to be told that and this time with your response that it is unreaosnable, when I had every reason to escalate it the way I did, in all fairness and rightly so. I said I would pay but I wanted to discuss a discount that made sense. What they asked for did not make sense, so we sat it out. They realised they were in the wrong and ridiculous for calling the police, so that is why they ended up trying to compromise and discounted more than they were willing to. And they did not apologise nor offer a refund. I will not accept a wrongly accused judge of my character when I was NOT the one in the wrong. I would not recommend this driver or this service.

19 de setembro de 2024
Avaliação não solicitada
logotipo da Quick Man and Van

Resposta da Quick Man and Van

Thank you for your review. We’re sorry to hear about your dissatisfaction. While delays can happen, we always aim to minimize them and complete the job within the time booked. If the job took less than the 2 hours you reserved, it doesn’t mean we didn’t fulfill our part—it simply reflects the efficiency of the work.

The driver did helped you with the items, but indeed he didn't do the job himself - but that was the agreement, because you booked driver helping. As for the incident with the police, this occurred due to concerns when you initially refused to pay, and the driver suggested that he will be forced to call the police (which he never did). Extorting us for additional compensation is not a fair approach and it won't change your dissatisfaction, especially after the driver already provided a refund. In every email you contacted us you just asked for compensation, that was your aim - not for an apology. We are sorry we can't agree with you.

Avaliado com 5 de um total de 5 estrelas

Absolutely recommend

Great stuff, had to move on a short notice, Karan siva the driver was amazing, thanks for making my moving day less stressful

11 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

laughably expensive

I asked for a quote for a medium sized van for half an hour to move a two seater sofa with one flight of stairs at one end. The distance was a 7 minute drive according to Google maps and the best quote was £175 with a £150 deposit. The next was £200 and something laughable. I only went on to compair to the previous site which quoted £60. I know which I'll go for.

8 de setembro de 2024
Avaliação não solicitada
logotipo da Quick Man and Van

Resposta da Quick Man and Van

Thank you for sharing your feedback with us. We always strive to offer competitive prices while maintaining high-quality service, as well as ensuring the safety and efficiency of each move. While we work hard to keep our costs as low as possible, our pricing takes into account not only the distance but also factors such as the time of the move, insurance, and the effort required for any additional logistics, like stairs.

We understand that budget is an important factor, and while we may not always be the cheapest option, we take pride in the quality, professionalism, and reliability of the service we provide. We are confident that this level of service offers great value for money.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais