Quintain Living - Ferrum Avaliações 

It's very expensive, I think, in my opinion to expensive.

LUXURY PRICES ≠ LUXURY SERVICES

Do you know the feeling when you go to an expensive restaurant and you’d expect an awesome service, food, surroundings and the satisfaction? Renting with QL is like that except you’ll not get anything you were promised, charged extra for whatever they feel like, and treated with the worst customer service — all while you are paying top £££, of course.

Few examples to maintain a reasonably short read:
- The Envac trash chute: doesn’t really work
- Mail room: parcels missing, not in the right place, messy. Prepare to spend over 20 minutes each visit to search for your parcel. 📦
- Utilities: prepare to pay the same/more even when you’re not using the power because they make numbers up 🙃
- Bogus fines: they will fine you for anything. So, be cautious when you are walking around the building for which you pay over £2300/month, or you will be fined for breathing…
- Card fees!! Even if you pay 6 months rent in advance via links that their staff sent to you, they will still charge you 3% (non-direct debit) card fee, due to ‘administrative cost’.

Let’s just say it’s like going to a 5 stars restaurant and they give you spoiled salmon on a toilet seat and the bill is £700, but once you paid it, you will get slapped with a non direct debit card fee, because that’s normal.

We've completed our our two-year tenancy agreement in Ferrum and vacated the premises on March 13th. However, we were charged by Quintain Living for the full month's rent on March 1st despite not occupying the flat for the entire month. It has now been over a month since we did the payment, and we are still awaiting a refund of more than £1500. This situation is completely unacceptable. The only point of contact available to us is email, and the responses we receive are either delayed or dismissive with generic replies. Even though the flat is nice, the stress induced by the lack of transparency regarding utility bills and payments is not worth it.

Quintain Living is an exceptional place to live in, especially if you like working from home or are a young family. I really really enjoy their common spaces and the interiors of our apartments. It's cosy and homely unlike the usual crampy apartments of London.

Beautiful apartments but the customer service has gone so downhill. They also profit so much off of bills, it is now more expensive to pay for bills here than to pay the suppliers directly. They told us on move in that we would benefit from them paying wholesale prices, but they’ve slowly increased the markup to hugely exceed market rate. Even the standing charges are crazy, they also said it would be an annual review, but price increases come randomly. Don’t forget that they have all of the heating and hot water centralised, so it costs them next to nothing!