Gani and Patricia helped us very well and were very welcoming, friendly and helpfull. We will definitely come back again! Thank you very much!
A empresa respondeu
Localização
Trocar localização1 Atlantic Crescent, HA9 0QT Wembley, GB
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Veja o que dizem as avaliações
Honestly, if you’re staying in Wembley, don’t look anywhere else. The accommodation was perfect, and Ken on reception went above and beyond – he was so kind, helpful, and welcoming. We had a fantastic... Ver mais
A empresa respondeu
As a returning client here, staying at the flats whenever I come to London for work, I have had only good experience to share. Very clean and safe. Spacious flats. Steps from Wembley stadium, shops... Ver mais
A empresa respondeu
My review is specifically to do with advertised prices for flats. We’re aware of Quintain living having discounts like getting the first month of rent free, but this is calculated into an average pr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Studio to 4 bedroom apartments to rent at Wembley Park. There are no hidden fees. Bills are all set up and ready to go. Find your brand new home today.
Informações de contato
1 Atlantic Crescent, HA9 0QT, Wembley, Reino Unido
4,8
Excelente
68 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Incompetence from Accounts but Shoutout to Hamza at Robinson South
I’ve been a resident at a Quintain property and unfortunately, my experience dealing with their accounts has been marked by persistent incompetence, misinformation, and lack of accountability.
After a security breach affected my bank account, I was temporarily forced to use a credit card for all payments. Despite this, I was repeatedly told by Jessica T. and Julika G. from the Accounts Team that card payments (other than AMEX) were no longer accepted — a claim made without any formal communication or policy update from Quintain.
The reality? Others have been provided payment links, and the inconsistency in how tenants are treated is baffling. Each month I have to chase, clarify, and argue to get a simple card payment option for rent — something that should be effortless in 2025.
I also raised a genuine concern about possible overcrowding in a neighbouring flat — not to snoop, but to ensure safety and compliance — and was met with a copy-paste GDPR response that completely missed the point. This further demonstrates how Quintain’s internal communication seems more concerned with deflection than resolution.
On a much more positive note: Hamza, who works the concierge at Robinson’s South, has been nothing short of outstanding. He’s consistently positive, helpful, professional, and genuinely a pleasure to deal with. He sets the example that the rest of Quintain’s team would do well to follow.
I’m currently documenting these issues for submission to The Property Ombudsman (TPO), Trading Standards, and the local council.
All supporting evidence, including emails, can be shared upon request.
Tenants deserve competence, clarity, and consistency — sadly, those qualities are lacking in much of Quintain’s back-office operation.
Paul S - Robinson's South
7 de maio de 2025
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi Paul,
Thanks for taking the time to share your feedback — we’re really sorry to hear about your experience.
We know how important it is for things like rent payments to be straightforward, and we regret the confusion you’ve had to deal with. Our Accounts Team has been in touch to explain the current payment options and provide clarity around card payments, and we hope that’s helped to make things a bit easier moving forward.
We’ve also shared your concerns with the wider team so we can keep improving how we communicate and support residents — especially when it comes to consistency and follow-up.
On a positive note, we’re so pleased to hear your kind words about Hamza. He really does go above and beyond, and we’ll make sure he sees your feedback.
If there’s anything else you'd like to chat through, feel free to get in touch with us directly.
Best regards,
Ifty - Assistant Resident Manager
the resident associate Ken is sooo nice…
the resident associate Ken is sooo nice and helpful! Did me great help.
23 de abril de 2025
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi Anastasia,
Thank you so much for your kind words. We're so happy that Ken was able to help you and make your experience a great one. We'll be sure to pass along your compliments to him.
Kind regards,
Liane - Resident Manager
Ifty at the front desk was friendly and…
Ifty at the front desk was friendly and helpful
30 de março de 2025
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Dear Tom,
We truly appreciate you leaving us a 5-star review and for the kind mention of Ifty. We’ll be sure to pass along your thoughtful feedback to him and the team.
Best regards,
Liane - Resident Manager
International women's day event was…
International women's day event was epic. We completely forgot to sign up however ifty was kind enough to let us in. Thnx ifty and the team
8 de março de 2025
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Dear Lorenzo,
We are glad to know you enjoyed our recent Women's Day event and thank you for taking the time to leave us a review. We will share your lovely feedback with Ifty and the Team. We Look forward to seeing you at our next event!!
Kind regards,
Liane- Resident Manager
Ive been a resident at the Robinson for…
Ive been a resident at the Robinson for the past 6 months and Hamza has been helping me with all my maintenance issues and problems and gets things done very quickly. I must say again his customer service and professionalism is top tier.
16 de março de 2025
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hello,
Thank you for your wonderful review. We're so happy to hear that Hamza has been providing top-tier service and taking care of your maintenance needs efficiently. We'll be sure to pass along your kind words to him. If there's anything else we can do for you, just let us know.
Kind regards,
Liane - Resident Manager
Prompt and effective support in…
Prompt and effective support in response to a parking issue - thanks Ken!
13 de março de 2025
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi Bob,
Thank you for your kind words. We're glad Ken was able to assist you promptly and effectively. If you ever need anything else, don’t hesitate to reach out.
Kind regards,
Liane - Resident Manager
Always have such fun events
Always have such fun events, providing us with opportunities to mingle with other residents!
Was so lovely of them to arrange a Women’s day event!! The vibes were positively immaculate and so very fun!! Liane and Ifty were sooo kind and attended to everyone so kindly!
8 de março de 2025
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi Adtee,
Thank you so much for your kind words! Thank you for attending our International Women's day event, Ifty and I had such a great time celebrating with you all—can’t wait for the next one! See you soon.
Kind regards,
Liane - Resident Manager
Moving into my new flat has been an…
Moving into my new flat has been an incredibly smooth and pleasant experience. Elaine Ko and Julia Whyte have been very helpful, both highly professional, attentive, and genuinely kind. The entire process was effortless and stress free, thanks to their support. Everything has been well-organized, and I truly appreciate the attention to detail. A fantastic place to call home!
1 de março de 2025
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi Ahmad,
Thank you for your wonderful review! We're so glad to hear that your move in experience was smooth and stress free. Elaine and Julia are truly dedicated to providing exceptional service, and we’ll be sure to share your kind words with them.
Kind regards,
Liane - Resident Manager
Experience on staff
It’s been months since we moved in but we had exceptional help from Julia, and wanted to be sure I noted that - Julia was great and so was Kyle who handled everything before handing us over to Julia.
17 de setembro de 2024
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi Sikemi,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Julia and Kyle provided exceptional service throughout your move-in process. If there’s anything else we can assist you with, please do not hesitate to reach out.
Kind regards,
Liane - Resident Manager
Great apartments and a good team
The rental and move-in went smoothly. Julia in particular was always approachable and helpful. The apartment makes a very good impression, the entire complex is well maintained.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi Jan,
Thank you for taking the time to leave such a lovely review! It’s great to know that you’re enjoying your apartment and that Julia provided such helpful service. If there’s anything you need, we’re always here to help.
Kind regards,
Liane - Resident Manager
Elaine helped me with finding the…
Elaine helped me with finding the perfect apartment for me, she was really helpful and answered all the questions I had about the property, as well as, sent photos and showed exactly what I should expect. Julia was the other person who managed the paperwork and the move in procedure, she explained what and how I should do once I am there as well as redirected me to the residents team for all the questions I had about deliveries. Overall, my experience was great and everyone was very friendly and helped a lot
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi Darya,
Thank you for sharing such a lovely review. We're delighted to hear that Elaine and Julia provided such excellent support throughout your apartment search and move-in process. If you ever have any questions or need assistance, our team is always here to help. Welcome to your new home!
Kind regards,
Liane - Resident Manager
Great place to kick off your life in…
Great place to kick off your life in London
11 de agosto de 2024
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi Tim,
Thank you so much for your kind words! We're so happy to hear that you found The Robinson to be a great starting point for your life in London.
Kind regards,
Liane - Resident Manager
I appreciate khadija Fatima for helping…
I appreciate khadija Fatima for helping me! She is friendly and helpful!
30 de julho de 2024
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi Meng,
Thank you so much for your kind words! We're thrilled to hear that Khadija was able to provide you with friendly and helpful service. We appreciate your feedback and look forward to assisting you again in the future!
Kind regards,
Liane - Resident Manager
Misleading advertising
My review is specifically to do with advertised prices for flats. We’re aware of Quintain living having discounts like getting the first month of rent free, but this is calculated into an average price of the flat and advertised. This means, a flat that goes for 3300 pounds with the first one/two months is advertised as a flat going for 2900 pounds. This feels like false advertising and it would be better if the original price of the listing is kept and the discount is written separately.
We’ve reached out to different agencies that advertise Quintain living flats that have had to explain how they calculate this price, and it feels very misleading.
20 de julho de 2024
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi Aparna,
Thank you for sharing your feedback.
We understand your concerns about how the discounts, such as the first month's rent free, are reflected in the advertised prices. Our intention is to provide potential residents with an attractive and accurate representation of the average monthly cost over the duration of the lease, which includes any promotional discounts.
All terms and conditions for our discounts and how they are applied including the market rent are detailed on our website as we strive to maintain transparency in our pricing.
Kind regards,
Liane - Resident Manager
Quintain is ideal for those new to London
Quintain is ideal for those moving to London and unsure of which area to settle in. We completed the entire process online without needing to pay a deposit. Wembley Park offers all the necessary amenities and excellent transport links. The apartments and communal areas are modern and comfortable, with plenty of facilities for exploring new hobbies.
29 de junho de 2024
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi CB,
Thank you for your fantastic review!
We're so happy to hear that our online process and deposit free option made your transition smooth and convenient.
It's wonderful to hear that you've found plenty of facilities to explore new hobbies.
We appreciate your feedback and hope you continue to enjoy your time at The Robinson.
Kind regards,
Liane - Resident Manager
Resposta da Quintain Living - The Robinson
Hi Hanchi,
Thank you for taking the time to leave your feedback!
We're so happy to hear that Ifty assisted you with finding your missing headphones.
If you require any assistance in the future, please do not hesitate to contact us.
Kind regards,
Liane - Resident Manager
In my humble opinion
In my humble opinion, the Robinson’s team has an excellent work dedication. Unlike the other complexes within Quintain, the residence team in the Robinson makes you feel safe taking their work to the next level to ensure no transpassers, no incidences and ensuring safe passages in terms of avoiding the big crawds during wembley events. Ifty, the Assistant Manager in particular is a very hard working individual, who gives positive vibes that fits perfectly with the envirounment of the building. Furthermore, in case of an emergency he is the first person to contact as he helped me and other residence in terms of health regarding problems and any other administrative issues that might appear.
1 de setembro de 2023
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Dear Laura,
Thank you for your kind words. It's wonderful to receive such positive feedback about the team.
I am sure Ifty and the rest of the team will be thrilled to hear this, and we will certainly share your comments with them.
Best regards,
Liane
Resident Manager
Great help finding our apartment
We had an excellent experience with Emilia! Thanks to their professionalism and responsiveness, we found the perfect apartment. Their quick answers to all our questions and high-quality service made the process much simpler and more enjoyable.
26 de maio de 2024
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi Zineb,
Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that you had an excellent experience with Emilia. Our team strives to provide professional and responsive service, and it's great to know that Emilia's efforts helped you find the perfect apartment and made the process enjoyable.
Best regards,
Ifty - Assistant Resident Manager
Ifty is a legend
Ifty is a legend! Special thanks to resident team for all their help 😊
5 de maio de 2024
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi Anuj,
Thank you so much for leaving a review! and you kind words about Ifty!
We will be sure to pass this along to him.
If there anything we can ever do to assist, please do not hesitate to contact us.
Kind regards
Liane - Resident Manager
Mr. Ifty
It is a comfortable place and the staff member there are very kind.I want to thank Mr Ifty for helping me a lot about the problem on the apartment.
22 de abril de 2024
Avaliação não solicitada
Resposta da Quintain Living - The Robinson
Hi,
Thank you for sharing your positive experience!
We're so happy to hear that Ifty has been has been so kind - we'll be sure to pass on your lovely words.
If you require any assistance in the future, please do not hesitate to contact us.
Kind regards,
Liane - Resident Manager
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