Entrei no site no 5/4/26 e aceitei uma…
Entrei no site no 5/4/26 e aceitei uma assinatura experimental de uma semana por 4.99,em seguida sem meu consentimento debitaram 9.99, 19.99. No outro dia após reclamação cancelaram o valor 19.99 do meu cartão mas mantém essa taxa de 9.99 abusiva. Quero o cancelamento da taxa abusiva.
Dia 7 cancelaram a taxa no meu cartão, após eu ter enviado mais um e-mail para eles.
Resposta de Quiz Atrix
Hello there,
Your expressed experience is much appreciated.
For further assistance in an appropriate manner, please share the details below:
1. The subscription email.
2. Ticket ID
Right after the verification of the received data, the case will be assessed as our top-priority matter, and our care team will handle it rapidly making sure the issue’d be rectified in accordance with your desired outcome.
atrix.app@support-team.app is our contact email that can be used as additional means of communication.
Please mind the fact that in case of absence of the enumerated details, we will not be able to sort an issue out.
We apologize for the inconvenience this has caused and appreciate your patience as we work to resolve the issue.
Sincerely,
Atrix Team ☾