Extremely helpful staff and customer service responses are very quick. Dealt with Quinn and Robyn who were happy to answer questions and very prompt to deal with any issues. Above all else,... Ver mais
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Veja o que dizem as avaliações
Thank you so much to Robyn from customer service for solving my issue so quickly and so professionally. We had an issue with Evri (no fault of Qwerty) and it was dealt with so quickly, smoothly and le... Ver mais
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I think this company may be a scam! I ordered a beer box for a friends birthday 2 weeks before the date and paid for express delivery. After that I heard nothing at all! I chased and got brushed off.... Ver mais
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Great gift and great service My friend loved the package of IPA’s - a perfect birthday gift. We had a little back and forth with the details and delivery but the team at Qwerty were great and we sor... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Souvenirs
- também em
- Distribuidora de Cervejas
- Fornecedor de Brindes
- Loja de bebidas alcóolicas
- Loja de Cervejas
Escrito pela empresa
QWERTY Beer Box is an award winning British startup specialising in curating craft beer gift hampers that showcase the best of British independent beer. Founded by two friends Quinn and Niki while finishing their university degrees, QWERTY Beer Box was born in 2020. Dedicated to authenticity and championing craft products, QWERTY Beer Box offers a wide selection of real ales, lagers, pale ales and seasonal advent calendars, making it the ideal choice for personalised, thoughtful gifts. Whether it's for birthdays, holidays, or a treat for yourself, each hamper brings together distinctive flavours, supporting local breweries and catering to both traditional and modern tastes. They ensure their boxes arrive in playful gift-ready packaging and add snacks, glasses, tasting notes and other goodies to complement a memorable beer tasting experience. Quinn & Niki have been joined by Faye in 2024 and the 3 of them work tirelessly to deliver the best beer gifts in the country!
Informações de contato
Reino Unido
- support@qwertybeerbox.com
- qwertybeerbox.co.uk
3,7
Bom
54 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I bought the Advent Calendar for my husband
I bought the Advent Calendar for my husband, and (as some of the other reviews mention), it was delayed by their courier company not anticipating that Christmas might be a busy time of year and giving the excuse of 'we are busier than usual' (well done Yodel). However, I had some lovely text exchanges with Qwerty, who were exceedingly apologetic and very helpful and my husband's parcel arrived yes a few days late, but it was worth the wait. In his opinion, the contents of each advent window was exceptional, the best pale ales that he has ever had and he really didn't mind that he had to open a few all at the same time because it arrived after the 1st December. I think we will be using Qwerty much more now - or so I am told by my lovely husband! Thank you every one in the team for turning what could have been a Christmas Grinch into a Christmas grin.
29 de novembro de 2024
Avaliação não solicitada
Resposta da QWERTY Beer Box
Hi Emma
Really really appreciate your feedback and your understanding for the slight delay there. Our courier struggled with the influx of Black Friday related orders but we got there in the end!
Thanks so much to you and your husband for your kind words and we hope to see you soon
Niki
Co-Founder of QWERTY Beer Box
Last minute Christmas present saviour!
Last minute Christmas present saviour!
Arrived on time as promised, well packaged. Nice gift.
Thanks!
24 de dezembro de 2024
Avaliação não solicitada
Resposta da QWERTY Beer Box
Thanks for the kind words! Have a great New Year! Cheers - QWERTY Beer Box
Quick and Reliable service and great…
Quick and Reliable service and great beer choices!
I have been getting my dad and uncles qwerty beer boxes every Christmas for the past three years and they still love getting them! The advent calendar is also brilliant. 100% recommended to anyone and everyone
19 de dezembro de 2024
Avaliação não solicitada
Resposta da QWERTY Beer Box
Thanks a lot for the feedback Oz!
We've got some exciting new hampers coming out to ensure your dad and uncle aren't getting bored ;)
Hope you're enjoying the sunshine!
Cheers
Niki
The best beer boxes - top quality gifts
Qwerty beer boxes are excellent gifts, which I have bought many times for family, friends and colleagues. The beer selection is always excellent and I love how authentic the product feels. I will definitely continue to buy these, and may even subscribe to a monthly subscription for myself!
15 de novembro de 2024
Avaliação não solicitada
Resposta da QWERTY Beer Box
Aww really appreciate this review! Feels really good to hear this as this is exactly what we aim to achieve with our hampers.
Thanks a lot for your ongoing support x
Niki
Love qwerty beer boxes
Love qwerty beer boxes. I always order them every Xmas and they never fail to impress. Brilliant company to support!
12 de dezembro de 2024
Avaliação não solicitada
Resposta da QWERTY Beer Box
Thank you Bethany - really appreciate your loyalty and your support! We've got some exciting new things cooking for you .. Watch this space :)
My go to gift for Father’s Day and…
My go to gift for Father’s Day and Christmas! Great to support independent breweries and have always had great customer support from QWERTY!
1 de dezembro de 2024
Avaliação não solicitada
Resposta da QWERTY Beer Box
Thanks ever so much for the lovely review! Glad to hear you like our hampers and that we provided a good customer service for you. We understand the pains of not hearing back when waiting for an order so we try to be as fast as we can in our replies :)
Thanks again
Niki
Great brother in law gift
Just wanted to say what a fab gift the advent calendar is. Bought for my brother in law and he’s very happy with such a well curated beer gift. Actually wish I’d bought more for other family members
3 de dezembro de 2024
Avaliação não solicitada
Resposta da QWERTY Beer Box
Hi Kim
Really appreciate the feedback - happy to hear your brother in law liked his gift! They're always a tough nut to crack, aren't they? ;)
Thanks again
Niki
Qwerty Beer box saved my Christmas!
Qwerty Beer box saved my Christmas!! As a single mother of 2 and being the only woman in my male dominated family tree, Christmas is a nightmare!! I ordered 9 Hampers which came promptly in time and now I can actually sit back and cozy with my kids on the sofa - no more anxieties!! Would recommend if your a mum with lots on 🩷🩷🌸
15 de dezembro de 2024
Avaliação não solicitada
Resposta da QWERTY Beer Box
Heya Liberty Louise
Thanks so much for the lovely feedback! Glad we can help you in your quest to find the best (& most convenient) gifts for your family!
All the best x
Niki
I ordered a beer box and paid £50 extra…
I ordered a beer box and paid £50 extra for more beers but didn’t get the extra beers.
I have message them numerous times almost daily on their website and their site in NOHS and not one word.zilch
They are so quick to take your money but if there is a problem they are invisible
26 de novembro de 2024
Avaliação não solicitada
Resposta da QWERTY Beer Box
Hi Elizabeth
Niki here - co-founder of QWERTY Beer Box.
Really sorry to hear you are unsatisfied with how we treated you but as I mentioned in my message on NOTHS I needed more information to get to the bottom of this. You received the correct hamper as specified on the listing but nonetheless I have to apologise if you're not satisfied.
I'll be in touch with regards to next steps!
All the best
Niki
Co-Founder of QWERTY Beer Box
Excellent customer service …
I ordered a christmas 6 pack of ales for my mums partner, initially the box came with a bottle broken and packaging soaked. However, customer service was second to none. I was helped by the lovely Faye who sorted my issue straight away, and sent me a new box which came the very next day and in perfect condition. I would buy from this company again for sure!
10 de dezembro de 2024
Avaliação não solicitada
Resposta da QWERTY Beer Box
Aw thanks so much for your kind words 😊
Niki here - co-founder of QWERTY Beer Box but I'll pass that on to Faye this morning! Glad you got your gift and I hope you have a lovely Christmas when it comes! x
Interested duh
I would love to say how great my Advent craft beer box tasted,but alas I couldn't due to Yodel admitting to having lost them.More shocking however is Qwerty beer box complete lack of interest in any communication with myself despite repeated emails over the last 7 days.Buyers beware if you have any issues regarding delivery, you are on your own. No only will I not use them again but the brewers they supposedly champion have lost out on potentially new custom
10 de dezembro de 2024
Avaliação não solicitada
Resposta da QWERTY Beer Box
Hi Michael
Niki here - co-founder of QWERTY Beer Box and I am incredibly sorry for your experience!
Had a chat with my colleague Faye and it seems like your emails landed in our spam folder (although we've changed the spam settings in the past to ensure all emails used on our website to order definitely go straight to inbox 😩) ..
Faye sent over the proof and the moment we saw this we booked in a replacement which should be with you today!
Aware of the delay and the frustration of not hearing back but please rest assured that we're taking this very seriously and will make it up to you!
Just looked at the original tracking and it now shows that your original order should also arrive this week! Please feel free to keep the original order as well as a sign of apology of that miss of ours..
I can only apologise once again and we'll keep an eye on your shipments but if we don't speak, hope you have a lovely Christmas when it comes!
Many thanks
Niki - Co-Founder of QWERTY Beer Box
Ordered an advent calendar beer box for…
Ordered an advent calendar beer box for my father on the 25th November. 9th December and it still hasn't arrived. Qwerty Customer service blame Yodel, but it shows that it's still not been sent from the fulfilment company used by Qwerty. Lots of back and forth, they told me today they've sent out a replacement box, I'll update this review IF that one ever arrives.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da QWERTY Beer Box
Hi Charles
Niki here - co-founder of QWERTY Beer Box! I'm really sorry for your experience here! Yodel did have a bigger issue around Black Friday but they've finally sorted through the majority of the backlog.. Aware your initial order still hasn't been delivered which I can only apologise for! The status 'With Sender' from Yodel comes once it's been scanned for despatch from our site but not yet scanned at the Yodel depot..
I just had a look and your replacement order was out for delivery yesterday but didn't get delivered due to the driver not completing his journey on time! It is showing as to be delivered today as per the tracking.
We'll keep an eye and get in touch with you once it's arrived!
Apologies again,
Niki
Co-Founder of QWERTY Beer Box
Ordered a box
Ordered a box, never arrived. Radio silence from company.
17 de julho de 2024
Avaliação não solicitada
Resposta da QWERTY Beer Box
Hi there,
Niki here - co-founder of QWERTY Beer Box and I'm incredibly sorry I only saw this now - I sincerely hope we got this sorted by now?
Please get in touch via support@qwertybeerbox.com if this is not the case!
Apologies for the radio silence - this is certainly not the customer service we strive for! Since Faye joined, we're a team of 3 people and try to go the extra mile to respond to every query the next working day!
Hope you have a good Christmas when it comes
Niki
Co-Founder of QWERTY Beer Box
Order never arrived, ignored by customer service
I placed an order for Fathers Day and paid for next day delivery to make sure it arrived - even though I placed the order in plenty of time. The order never arrived and tracking information just says “order can not be delivered” - tried contacting the company 5 times to ask for information or a refund and still nothing over a week later. I hate to leave a bad review for a startup business but frankly, this is my last attempt to get them to respond to me.
16 de junho de 2024
Avaliação não solicitada
Resposta da QWERTY Beer Box
Heya Laura
Niki here - very sorry I'm only seeing this now. Just had a little look and I think this was sorted eventually I sincerely hope we got this sorted by now? This was an enquiry that went into our spam and following this incident I reviewed and changed our spam settings to minimise any issues of this sort again in the future.
Nonetheless we definitely didn't provide the customer service we strive for in this instance! Since Faye joined, we're a team of 3 people and try to go the extra mile and respond to every query the next working day!
Hope you have a lovely Christmas when it comes 🎄
Niki
Co-Founder of QWERTY Beer Box
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