QwikFone Avaliações 

Very nice phone

I discovered them during a TikTok live session. I asked if they could repair my iPhone 11 Pro, and inquired if I could bring it in person. They confirmed that I could, so the very next day, I went to their location. It was a great experience meeting them. They were incredibly professional. Instead of rescheduling, they replaced my phone's screen right then and there. The best part was that I didn't have to wait long; the whole process only took around 40 minutes.

Initially, I hadn't mentioned that I found them through TikTok live. They had promised to take care of the price, but I forgot to inform them when I walked in. The quoted price was standard. However, when I mentioned I had seen them on TikTok live, they remembered their promise and gave me a significant discount.

From now on, whenever I need phone repairs, this is the place I'll go to. I appreciate their assistance and thoughtfulness. Thank you!

Muzzi

Simple transaction the item was as expected and delivered quickly and well packaged.

Purchased a ‘like new’ iPhone several months ago.

The battery has deteriorated at an appalling rate, running out quickly and with a health of 82%. Comparing this to my wife who purchased a new iPhone at the same time being at 99% still.

They require me to send it in for over a week, having deleted all of my data.

This is far too slow and something that they would not request to repair a battery at Apple.

I would definitely avoid in the future as they are clearly not refurbishing to a high standard.

I've bought two "as new" phones from qwikFone, two years apart. In both cases, "as new" really meant as new. (All I can assume is that some corporate phones sit in storage and never get used). Next day delivery happened and price was competative with other refurbishers. Good, no BS service. I like.

Had a fantastic deal on my iPhone 12 mini, was absolutely immaculate and had 100% battery! Was over the moon. Very quick delivery and zero issues. Will definitely buy my next phone from here

Had good experience with qwikfone previously. However this time bought a refurb pixel 6 for son's birthday. He was excited to open but then on setting up found that it was locked to a work organisation. Qwikfone weren't able to solve over phone or replace so has had to go back for refund and birthday ruined. Why are they not checking this out before sending??

No fuss on returns/replacements
Phones are like new

First class service. Phone was received the next day.
Well pleased with quality. “As new” is definitely as New condition. On this experience I would recommend this company and happy to use them again.

Ordered a Google pixel 6 from Back market. The phone arrived supplied by Qwikphone and had a blocker on its software leaving me unable to login into any of my accounts or download any apps etc. I promptly returned the phone the next day following the return instructions.

It appears that the courier used has now lost the parcel (DHL). I have provided all the evidence that is required to prove I have posted the phone. However to investigate it is being claimed I do not have sufficient evidence despite being reassured by DHL that I have done everything correctly. In addition to providing irrefutable evidence that I have indeed returned the parcel correctly. This Is in he form of numerous screenshots of tracking updates and even photos of the device in the shop showing the parcel has been recieved.

I've now received no communication in 2 days from the company and no refund or compensation is being offered.

At this moment in time I'm nearly £300 pound lighter with no phone.
Would avoid Quikphone and Back market after this experience.

This is my second phone purchase from QwikFone and both times I have received 'phones tht loooked like they were brand new. A very satisfied customer. Thank you.

Great quality phone in wonderful condition. Great price. Next day delivery. This is my third phone from Quikfone and every one has been spot on. I will definitely use them again in the near future.

I bought a like new refurbished iPhone 11pro as a birthday present for my daughter. It was delivered on time and looks and works like a new phone, she is over the moon with it and so am I, I’ve never bought a refurbished phone before and was a little worried but my experience has been very positive, top job Quickfone.

Here's a copy of an email l sent, they haven't answered any of my questions below

1. The volume button on my phone becomes defective through no accidental damage, it has always been extremely well looked after and has no chips or dents or break which would be present if an accident occurred. It has always been in a very secure case and never removed.

2. I call QwickFone and tell them that l can not access my account on their website and hence l do not have any order details, dates or information regarding the order. I give her my postcode and l simply ask her for the order number and ask her to tell me if it is or is not in warranty. I NEVER at any point initially called saying it is in warranty. This would make no sense as the entire reason l called was to ask what date l placed this order and if it was in warranty or not because l did not have this information myself.

3. On this same call your colleague reads out my order date and number which l did not have myself and told me herself that it is under warranty until 29th June 2023. This is the information she provided me. I did not provide her with any order information and it was impossible for me to do so as l did not have any. Hence, the reason for my call in the first place to ask her.

4. You ask me to send you images of the damage which l do so promptly.

5. You respond back stating that it is "accidental damage" and that you will charge £45 for the repair.

6. I respond back stating that you instructed me that the device was in warranty. I explained that no accident has ever occurred to this device and that it has always been extremely well looked after and has no chips or dents or break which would be present if an accident had occurred. It has always been in a very secure case and never removed. I stated that this type of repair is included within your warranty policy.

7. You respond back stating that you accept my response and you wrote "Please note that we will repair this as a goodwill gesture. I am sorry to hear you are having issues with your device. Please send the device and we will pass it to our technicians for repair. Please notice the repair can take up to 3 working days."

8. I spend 3 days continuously preparing the phone, deleting and backing up all important data, calls, texts and documents and make sure that the phone is wiped securely from all data.

9. Once the phone is boxed and packed up as you have requested l do, l call just to re-ask the order number to place on the tracking. Your colleague gives it, tells me again that it will be repaired for free as it is in warranty and ends the call.

10. Your colleague calls me back and then says it is not in warranty and that she has made a mistake. She tells me this AFTER l have completed all of the 10 steps we went through above which took me days and countless hours of my time.

11. Your colleague then sends me an email on 26th June 2023 writing "order number #***** has been refunded on July 29th, 2023." How can you have refunded my phone on "July 29th, 2023"? This date does not exist yet.

12. I call back and you state that "refunded on July 29th, 2023." is again, another error by you.

13. You send me an email stating "you called us you mentioned that you have a device that is under warranty". This is a complete lie. I called you as l did not even have this information or order number or date of purchase myself. It was your colleague who gave me the order number and date and instructed me it is in warranty, which is why she sent me an email confirming it. It is your job to check the warranty dates of your own items when customers ask you to.

13. You write "Be assured that there is no confusion on my side". There is clearly mass confusion by the diabolical way this is being handled with your colleagues continuously correcting themselves and changing their minds on warranty dates on a daily basis. As well as providing customers with initial false information.

14. You write that my phone is faulty due to my own fault through "wrong charging practices". Firstly, you have not even explained what these wrong charging practices are that you claim l am doing. I need you to explain this to me and what it is l have exactly done wrong. I have always taken exceptional care of this phone. I plug this in the charger you provided with the cable you provided me. If you claim that this has caused my phone to become faulty as your provided charging cable and charger has caused this defect, l may have to open a legal dispute as my phone has become defective due to it being used with your charging equipment provided. All l do, is simple, l plug the phone in and out of the charger and cable, l can not honestly see what or how l am doing this wrong. You need to explain this in more detail. Furthermore, my issue was that the volume button has become fragmented. That is the only issue with the phone. Charging my phone has nothing to do with it's volume button.

I have used Qwikfone on a few occasions and have found them to be amazing. They are very efficient, with a super fast service. Staff are very nice, polite and respectful. Next day delivery and good quality phones. Aftercare is very good too. I would thoroughly recommend them.

My son is very pleased with his red S20 FE. It was in immaculate condition as described. It was packed well in a box and came with accessories. Delivery quick too. Have already recommended to work colleagues.

Phone was faulty and had to be sent back immediately.

on the camera app one of the cameras does not work so when i want to zoom in 2x it comes with a white blank screen. Also the camera app doesn't let the flash work. Seen as thought i payed full price to be good quality i would like some of my money back

Quick and professional work with my "Huawei P40ProPlus", was changed my battery in 30 min, thx a lot, now for all my frinds will recomand that service 👍✌️ 🙏

Phone was in excellent condition with just a few scratches on the lower edge. Battery life is good and the phone works well. All together a good buy for the price.