Rab Avaliações 1.249

Sent a near immaculate down jacket for a wash for it to come back completely ruined!
The insulation is clumped up in EVERY section.
I’ve bought A LOT of Rab equipment over the years. Needless to say, I’ll be going elsewhere from now on.

Sadly, my experience with the RAB customer service department has been very poor! My Rab waterproof, which is within the warranty period, was leaking through the back taped seam when I used it in heavy rain. I have only used it about 6 times. The customer service department's first response was to tell me to reproof it despite, me telling them it had had minimal use. After 9 days of e mails, they eventually asked me when I had bought it and confirmed it was within the warranty period and the best option would be to send it back so they could test it - letting me know the process took about 3 weeks before they would be able to tell me the outcome. My experience has been very frustrating, unsatisfactory and I felt I wasn't being listened to. I eventually gave up and took the waterproof back to a Cotswold Outdoors branch where I had purchased it - the staff member was great, explaining about the warranty and the process - I am waiting to hear the outcome! This experience with the Rab customer service has certainly made me think twice about buying more RAB items - a real shame!!!

I’m British but live in the French Alps and bought a Rab Nexus Women's Hoody In the summer from a small outdoor shop in Grassington whilst visiting family. Returned home to France and noticed a hole in the material on the cuff, 3 pin holes on the left arm by the Rab logo and a couple of pin holes on the right sleeve.

Having heard great things about their customer service I contacted them direct and they have unhelpfully referred me back to the supplier. Living in France, it would be far easier to deal with them direct and cut out the ‘middleman’. Disappointed with their customer service.

A one-off technical glitch was keeping my payment from going through. A 2-minute call to the customer support line had me back in business, and my order was completed. Would recommend to a friend!

I sent away a 10 year old event waterproof jacket to the repair service to replace 2 zips. I got an email reply that stated that to repair the jacket may cause extra damage due to the age of the jacket but offered a full refund of the repair fee, recycle the jacket and they gave me a goodwill discount off a new jacket from their website. I've just ordered a new Rab jacket and am looking forward to it's arrival. Well done Rab.

Bought a Rab Downpour jacket not so long ago, and the first thing that happened when i tried it on was one of the tightening straps ripped off with very little force. Since then i have had the zipper break, big problems with the waterproofing, and gotten a hole in the fabric from a simple scratch from a tree branch. I expected better quality from you guys since your sleeping bags are great, but this was a huge huge disappointment and has made me question staying loyal to the company at all.

I have bought more Rab products than i can count on my fingers so this was truly disappointing. I expected better.

Just had my microlight jacket returned from the Rab repair centre and had to comment. I have had this jacket for approximately 8 to 9 years and it has served me well but was a bit worn out! The return to Rab was easy & well organised. I had the main zip, a pocket zip & a wash carried out. The jacket was returned really quickly with the requested works carried out & with both pockets inner linings repaired too! A huge thank you to Tina for carrying out the repairs to a superb standard. All in all it has saved me buying a replacement jacket & being able to keep my old faithful. It isn't cheap but you pay for quality & a lot cheaper than buying a new jacket! I am not affiliated to Rab or anyone else, just a very satisfied customer.

I recently had my Rab insulated jacket cleaned and treated by their service center. It is approx 8yrs old and has been well used.The jacket was returned quickly and beautifully clean, unfortunately it did let in rain across the hood/shoulder line. I contacted the company and their response has been what you might hope for but rarely get. A refund and apology, and an option to return the item for a fully funded rewash and treatment.I shall,in good grace,only accept one option but what a great after care. Thank you very much Rab

Overall, excellent experiences with Rab. However, not certain what the “sales and use tax” is, which essentially doubles the usual sales tax. Never saw this coming.

Excellent customer service and top advice on what jacket I should buy for a trip to Antarctica,
Prompt answers to questions and very, very swift delivery. Jacket, Neutrino Pro, fab. Well made, warm and stylish. Just the thing for my trip.
Thank you.

Rab Cirrus Hut Slippers are very soft on the skin, very warm and comfortable to wear. They are ideal for wearing in a bothy and campsite, especially after a long hike swapping the boots for these slippers give your feet a bit of tlc. I expect that they will be equally comfortable to wear around the home in the colder months. The sole is non-slip, but not rough so as to wear the house carpet on the stairs. Very happy this the purchase and I highly recommend them.
However, if your feet are larger than size 10 (UK) then you will struggle. I have the largest size XL and my toes are at the very tip, I have regular size 10 feet. Luckily there is enough give in the material to allow a fairly comfortable fit.

I had initially order size large for my size 10 feet but they were too small. Rab's returns policy is that they refund the returned item and you have to order the replacement item you desire, this is annoying, as you cannot just get a replacement.
However this policy is very understandable if consumers are ordering items in multiple sizes then returning the items that do not fit. This must have been very annoying and extra work for the staff at Rab.

I am a Ski patroller, back country skier and mountaineer. RAB is my go to company for clothing, packs and accessories. I cannot wait for their Neutrino sleeping bags to come back into stock so I can try them out but they seem to be a hot in demand product. Great customer service and products.

Booked my rab jacket in for a repair as my cat scratched a tiny rip in a front panel.

Booked a repair and sent it away.

Just got the jacket back today and it was repaired by Rachel. There was a note that she had done a full panel replacement as it looked better.

I dont know if Rachel will see this, or if Rab pass on comments. But if they do then please give a huge thanks to Rachel.

Marked one star down as communication could be better. Sent my jacket away and then didn't hear any update or if it had even been received. Had to ring in the end to check as it was an expensive coat.

Other than that a great service.

Liked the reputation and the fact that it is a British brand. However the amended waist adjustment on the Torque men's trousers is too flimsy and not fit for purpose. A simple belt and buckle mechanism would be much robust and straight forward. In every other respect the trousers are fine but I wouldn't advise purchasing this product because of this feature.

Rob service wash for a down jacket. Sent on Friday arrived at the service centre on the Monday. Received it back washed 3 days later. Amazing service.

Rab must be one of the best company’s to deal with. I have sent in 2 or 3 items for repair and they always come back as good as new. Keep up the good work Rab.

Rab = Real climbing clothing and gear... Made by real climbers.

I have bought many RAB items of clothing in past years never had a problem. Until
recently I bought a RAB downpour Jacket , wore it for the first time last week whilst in the Yorkshire Dales / Lake District and it did not live upto its name. Ended up getting wet , very disappointed ! Contacted customer services , contacted me straight away, full refund given. Great customer service from all concerned. Thank you

I have several Rab pieces and many of them are my favorite in their respective categories. Overall, I am a very happy customer, and have yet to experience quality issues with any of the clothing or gear I have from Rab.

Cheers and keep crushing it!

The service was beyond expectation.

I bought a great jacket from Rab in 2020, but then lost it on holiday earlier in the year. After some research, I could not find it anywhere, so contacted Rab on the off chance one was in stock and chatted online with Alex.

It is no longer in production, but I did find one with another retailer in April.

Two months later, Alex emails me to say one is in stock and he will reserve it for one week. I was so impressed and also fearful of losing it again that I bought a second one.

It is these little service efforts that make the difference.