Good radiator and speedy delivery. Yet to see if radiator will keep me warm come winter. So far so good.
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Veja o que dizem as avaliações
Not a great experience. Ordered 2 radiators and after placing the order was told one would be delayed about 10 days. When we fitted the Reina anthracite towel rail we discovered under artificial light... Ver mais
Website easy to navigate. Delivery notification accurate. Prompt delivery. Very pleased with the product . However delivery company did not give me chance to ask if they would put package in the gara... Ver mais
A empresa respondeu
Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rati... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de radiadores
- Loja de Acessórios para Banheiros
- Loja de decoração de design de interiores
- Fornecedor de Equipamentos e Sistemas de Aquecimento
- Serviço de aquecimento
Escrito pela empresa
Established for over 12 years, Radiator World is the most reputed and long established "online heating" company in the UK. We supply only the leading heating brands in the market, that are handpicked by our elite team ensuring we offer the most diverse, highest quality and pioneering heating products. Whether you are seeking a designer statement piece, a smart electric radiator, an economic heated towel rail or a bespoke coloured luxury product for your home or project please visit our website! Our expert and professionally trained team are the best in the industry. Our core values and culture is we believe in "humanism over automation" - so where our competitors no longer answer the phone and only accept live/bot chats or email enquiries - our team are waiting at the end of the phone to have a good "old fashioned" conversation to determine all your buying needs, requirements and skilfully assist you in selecting the best and most suitable products for your home and project and to budget! Please take the time to read our superb reviews which reflect everything our business and stands for - the best service having perfect it for almost 12 years - we know we can service our valued customers as repeat and referred business is what keeps any business "in business". Thank you and we hope you choose our company and team.
Informações de contato
4,4
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 13% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic radiator
Fantastic radiator! Good price and excellent energy efficiency (I bought the vertical slatted anthracite plug in electric) wifi was a bit fiddly but after 15 minutes it was all sorted! My friend who fitted it for me has also bought one too! Would definitely use this company again.
18 de março de 2026
Resposta da Radiator World
Dear Nick,
Thank you very much for your fantastic 5-star review. We’re delighted to hear that you’re so pleased with your radiator and that you found it to be great value and energy efficient. It’s great to know you were able to get the WiFi set up and running, and we appreciate your patience with that.
We’re especially pleased to hear that your friend has also gone on to purchase one – that really means a lot to us. Thank you for your recommendation and support, and we look forward to assisting you again in the future.
Customer Experience Team
No issues what so ever
17 de março de 2026
Resposta da Radiator World
Dear David,
Thank you very much for your 5-star review. We’re delighted to hear that everything went smoothly with no issues at all.
Your feedback is greatly appreciated, and we’re pleased we could provide a hassle-free experience.
We look forward to hopefully serving you again in the future!
Customer Experience Team
Contacted before ordering
Contacted before ordering , staff friendly and efficient .
Radiators arrived quickly and I was able to select a delivery day which was really helpful
17 de março de 2026
Resposta da Radiator World
Dear Carol,
Thank you very much for your wonderful 5-star review!
We’re delighted to hear that you found our team friendly and efficient when you contacted us, and that the ordering process went smoothly.
It’s also great to know that your radiators arrived quickly and that selecting a convenient delivery day was helpful for you.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to assisting you again in the future.
Customer Experience Team
126012618553
Spent £800 on two radiators and was supposed to receive two free valves as part of an offer. I’ve had to chase this multiple times and I’m still waiting for a call back.
The customer service from the call centre was very poor – the staff I spoke to seemed completely uninterested in resolving the issue. In the end I had to buy the valves elsewhere.
Really disappointing experience
2 de fevereiro de 2026
Avaliação não solicitada
Whist I was happy with the product…
Whilst I was happy with the product the customer service is very poor. I spent over £3000 with this company. When I unpacked the pallet I realised I had over ordered 2 radiators. I was told that they would not take them back as I had had the items for over two weeks. I had them for about 4 weeks before noticing my mistake. I emailed asking if they would accept the return. My email was ignored.
11 de março de 2026
Avaliação não solicitada
Resposta da Radiator World
Thank you for your feedback, David.
We’re very pleased to hear that you were happy with the products themselves, especially after such a significant order, but we’re genuinely sorry that your experience with our customer service left you feeling disappointed.
Under UK consumer regulations, customers have the right to request a return within 14 days of receiving their order, followed by a further 14 days to send the items back once the return has been agreed. In your case, the request was made around four weeks after delivery, which unfortunately falls outside this statutory return period. Because of this, we were unable to approve the return on that occasion.
That said, we completely understand how easy it is to accidentally over-order during a larger project, and we’re sorry for any inconvenience this situation caused. We also apologise if your email felt overlooked — that is certainly not the level of communication we aim to provide.
We truly appreciate your order and your feedback, as it helps us continue improving our service. If there’s anything further we can do to assist you, please don’t hesitate to get in touch with our team.
Kind regards,
Customer Experience Team
Terrible company
Ordered 3 radiators. Terrible service from start to finished and poor quality products. Can get through to anyone as the phone number just rings off. Avoid this company at all costs!
2 de março de 2026
Avaliação não solicitada
Resposta da Radiator World
Dear Mark,
Thank you very much for your kind review. We truly appreciate you taking the time to share your experience.
It’s great to hear that you were happy with both our service and communication.
Your feedback means a lot to our team, and we look forward to assisting you again in the future.
Customer Experience Team
Very competitive pricing
Very competitive pricing
Delivery and delivery team where excellent
Happy to recommend
6 de março de 2026
Resposta da Radiator World
Dear Chris,
Thank you very much for your fantastic 5-star review.
We’re delighted to hear that you found our pricing competitive and that you were pleased with the delivery service.
I will be sure to pass your kind comments on to the delivery team – they will really appreciate the recognition.
Thank you as well for your recommendation; it truly means a lot to us.
We look forward to serving you again in the future.
Customer Experience Team
Really good product quick delivery buy…
Really good product quick delivery buy again
6 de março de 2026
Resposta da Radiator World
Dear Valued Customer,
Thank you very much for your 5-star review.
We're really pleased to hear that you’re happy with the product and that the delivery was quick.
Your feedback is greatly appreciated, and we're delighted to know you would buy from us again.
We look forward to serving you in the future.
Customer Experience Team
Great service
I ordered a new radiator for my living room. This was delivered speedily and well packaged.
Eylem was particularly helpful when I rang to discuss a couple of queries.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Radiator World
Dear B Gray,
Thank you very much for your wonderful 5-star review.
We’re delighted to hear that your radiator arrived quickly and was well packaged.
It’s also great to know that Eylem was able to assist you with your queries – we will be sure to pass on your kind feedback.
Your comments mean a lot to our team, and we truly appreciate you taking the time to share your experience.
We hope to be of service to you again in the future.
Customer Experience Team
Avoid at all cost
Ordered 3 radiators on Wednesday25th February with the advert stating next day delivery if ordered by 12pm.
So assuming since it was ordered before 12pm on Thursday 26th delivery should be Friday 27th, but no and not even delivered on the Saturday 28th, So despite their promise and having arranged for an electrician to come wire in the radiators nothing arrived , total joke and waste of time , A full refund has been requested
28 de fevereiro de 2026
Avaliação não solicitada
Can’t fault the service.
Can’t fault the service.
From order to delivery- very efficient.
25 de fevereiro de 2026
Resposta da Radiator World
Dear Susan,
Thank you very much for your kind 5-star review.
We’re delighted to hear that you were pleased with the service from order through to delivery and that everything ran efficiently.
Your feedback is greatly appreciated, and we’re very grateful you took the time to share your experience.
We look forward to assisting you again in the future.
Customer Experience Team
Resposta da Radiator World
Dear Brynmor,
Thank you very much for your 5-star review.
We're delighted to hear that you were happy with the service.
Your support and feedback are greatly appreciated, and we look forward to assisting you again in the future.
Customer Experience Team
Grate Electric radiator British made
Grate Electric radiator British made. Tidy price delivered quickly. Thanks
3 de fevereiro de 2026
Resposta da Radiator World
Dear Jonathan,
Thank you very much for your 5-star review!
We’re delighted to hear that you’re pleased with the British-made electric radiator, the tidy pricing, and the quick delivery.
Your feedback is greatly appreciated and means a lot to our team.
If we can be of any assistance in the future, please don’t hesitate to get in touch.
Thanks again for choosing us.
Customer Experience Team
Customer service appalling
Customer service appalling
The attitude on eylem is shocking,
Sarky comments & no help.
23 de janeiro de 2026
Avaliação não solicitada
If i could rate at 0 stars, I would.
If i could rate at 0 stars, I would.
I dont even know where to begin. I ordered 9 radiators through the company to supply to my client of a whole new radiator kit for their lodge and it was awful from the get go. They're saying they're 'testing' them, but is that any excuse for a 5 months wait time for an update? Ive emailed multiple times and called and I still get no update.
The radiators were hung for 1 months and my clients been out of pocket since July. I would NEVER recommend this company.
I will be pursuing into higher authority to try and gain any sort of money back as this has been appalling.
Think twice before using these guys.
1 de julho de 2025
Avaliação não solicitada
No nonsense buying fast delivery all…
No nonsense buying fast delivery all good
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Radiator World
Dear Jules,
Thank you for taking the time to leave a 5-star review!
We’re delighted to hear that you found the ordering process straightforward and that your delivery arrived quickly.
Your feedback is greatly appreciated and we look forward to being of service again in the future.
Customer Experience Team
Would not use again
I wouldn't use these guys again.
The radiator I received is faulty and the seller refuses to accept any responsibility for it. I'm now left with a non-functioning radiator which I will have to replace.
The quality of the post sale customer service is also very poor.
23 de janeiro de 2026
Avaliação não solicitada
Radiator World after sales care is…
Radiator World after sales care is worthy of praise. Very quick to respond and new replacement part ordered and shipped to replace a faulty one with no quibbles or hassle. Response to these issues is the measure of a company for me and Radiator World passes the test. Recommended.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Radiator World
Dear Dominic,
Thank you very much for your kind and thoughtful review.
We’re delighted to hear that our after-sales team was able to resolve the issue quickly and smoothly for you.
Your comments about our service mean a great deal to us, as we believe how we respond to problems truly matters.
Thank you for your recommendation and for choosing Radiator World, we truly appreciate your support.
Customer Experience Team
Resposta da Radiator World
Dear Susan,
Thank you so much for taking the time to leave this wonderful review.
We’re delighted to hear that you were happy with the product, the quick delivery, and how easy it was to install.
Your feedback truly means a lot to our team and motivates us to keep providing the best possible service.
We really appreciate your support and hope to serve you again soon!
Customer Experience Team
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