Radius CONNECT24 Avaliações 680

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

8My mother is 90 years of age and is reliant on this service. Alarm went of to say it was a test and when she push button as requested was unable to get through just message to say call would be an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It was easy to start the application online and this was quickly followed up by a sales representative who talked me through the process. The call button arrived within 3 days and the setting up was s... Ver mais

Avaliado com 5 de um total de 5 estrelas

I mistakenly ordered the wrong device but it was collected and replaced within 24 hours. Having received my mobile watch, I was impressed that the only cost was a modest monthly fee. There was no char... Ver mais

Avaliado com 5 de um total de 5 estrelas

the lady who I spoke to about setting up an account was so polite and took great care to make sure I understood what the whole process involved and she also made sure i had heard everything she said a... Ver mais

Detalhes da empresa

  1. Fornecedor de equipamentos de segurança
  2. Cabine Telefônica para Emergências
  3. Serviço de assistência médica domiciliar
  4. Ajuda com serviços domésticos
  5. Serviços de cuidados para idosos
  6. Fornecedor de equipamentos de telecomunicações

Escrito pela empresa

Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.

Your call for help, always answered

Escrito pela empresa

Your call for help, always answered
Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

680 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 1 de um total de 5 estrelas

This is a support for elderly people and sojd elderly people do not have access to the internet ,which means an extra cost !!

This is for the safety of elderly people and not all elderly people have access to the internet which this new panic button needs to be set up ,now she has to go to extra expense to connect to internet!!

24 de abril de 2026
logotipo da Radius CONNECT24

Resposta da Radius CONNECT24

Hello,

Thank you for your feedback.

We’d like to reassure you that our equipment does not require an internet connection to work. The system operates using a built-in 4G SIM card, so there is no need for broadband or Wi-Fi. It simply needs to be plugged into an electrical socket.

Our aim is to keep things as simple and accessible as possible, especially when it comes to safety and peace of mind.

A member of our team will be contacting you directly today to help with the setup and answer any questions you may have.

Kind Regards,
Roma
Radius Connect 24 Team

Avaliado com 5 de um total de 5 estrelas

Application process

It was easy to start the application online and this was quickly followed up by a sales representative who talked me through the process. The call button arrived within 3 days and the setting up was straight forward.

29 de março de 2026
Avaliado com 3 de um total de 5 estrelas

My mother is 90 years of age and is…

8My mother is 90 years of age and is reliant on this service. Alarm went of to say it was a test and when she push button as requested was unable to get through just message to say call would be answered as soon as possible.
When she finally got through was to they were short staffed and only 2 staff on duty until 8am next morning.
I wonder what would have happened had she fallen etc and needed help
So she has now chosen to terminate her contract as they also Increased price from £9 to £15 per month and she is fearful if she needed help immediately it would not be available

16 de abril de 2026
Avaliação não solicitada
logotipo da Radius CONNECT24

Resposta da Radius CONNECT24

Hi Christine,

Thank you for your review.

I’m very sorry to hear about your mother’s experience – I completely understand how worrying this must have been, especially given how important it is to feel confident that help is there when needed.

We have looked into the call you mentioned, and it was answered within 127 seconds. While this is longer than our usual response time, it is still within our operational capacity. As a TSA-accredited service, we answer approximately 98.5% of our calls within 30 seconds, so this was not the level of service we aim to provide, and I sincerely apologise that we did not meet our usual standard on this occasion.

Please be assured that this was an isolated incident, and we continuously monitor staffing levels to ensure our customers receive a prompt and reliable response at all times. The safety and reassurance of our customers is our top priority.

With regard to the price increase, this is due to the national upgrade from analogue to digital telephone networks, which requires us to provide updated, digital-compatible equipment to ensure the service continues to operate safely and reliably in the future.

I’m also sorry to hear that your mother has decided to cancel her service. We will give your mum a call to offer our apologies and address any concerns directly.

Thank you again for bringing this to our attention.

Kind Regards,
Roma @ Radius Connect 24

Avaliado com 5 de um total de 5 estrelas

Perfect

Quick, easy and efficient service and delivery. Product easy to install and for service user to operate. Test calls were gentle and welcoming.

4 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Great company

Good advice from the start about which item was best. It was available for pick up from Hollywood the same day and was easy to set up and test. Interactions with sales staff and call centre have been great so far. Very reasonable monthly cost with no set up fees.

15 de março de 2026
Avaliado com 5 de um total de 5 estrelas

So far so good

So far so good. Very easy process to purchase and set up. Watch is discreet and has great range. Great customer service, it feels like they guenuinely care. And great price!

10 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Radius Connect 24 Mobile Watch

I mistakenly ordered the wrong device but it was collected and replaced within 24 hours. Having received my mobile watch, I was impressed that the only cost was a modest monthly fee. There was no charge for the device which has functioned flawlessly as have the response service on the few occasions when I have accidentally pressed the call button. Some things that appear too good to be true sometimes are. Radius Connect and their mobile watch are living, breathing examples.

7 de janeiro de 2026

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