rainkiss.online Avaliações 

223
•
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The poncho, Digi Forest Camo, arrived quickly and looks amazing. I really like that it's sustainable. It's very handy to carry and use when it rains, though I've currently carried it around more th... Ver mais

Avaliado com 1 de um total de 5 estrelas

Hi..I ordered a rainkiss poncho from their website..when it arrived it was massive so ive had to return it..I sent them several emails and didnt get a response so returned it to the warehouse in Amste... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ik heb een regenjas besteld, en betaald. Ik krijg twee weken later, nadat ik zelf vraag waarom ik nog niks heb ontvangen, een orderbevestiging en weer 2 weken later blijkt dat er helemaal niks opgestu... Ver mais

Avaliado com 5 de um total de 5 estrelas

The rain poncho has already been tested in real rainy weather, and I am very happy with the result. It is practical, comfortable, and reliable — even my teenage daughter borrows it from me when taking... Ver mais

Detalhes da empresa


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

223 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 5% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(223)

32 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. Emails come in a timely manner. They care about their customers. Would recommend

12 de novembro de 2024
Avaliação não solicitada
logotipo da rainkiss.online

Resposta da rainkiss.online

Hi,

Thank you for your feedback!

Kind regards, Nikki

Avaliado com 1 de um total de 5 estrelas

Not waterproof!

The design is absolutely beautiful, but unfortunately the poncho is not rainproof at all. I used it in a light shower, biking ten minutes - and the sleeves of my shirt were very wet from just that. Making it essentially stylish but useless...

6 de novembro de 2024
Avaliação não solicitada
logotipo da rainkiss.online

Resposta da rainkiss.online

Hi Louise,

I'm sorry to hear about your experience. Our ponchos are designed to keep you 100% dry, so it sounds like there may have been an issue with your item. We’d be happy to offer a replacement if your poncho is faulty. Please reach out to us at nikki@rainkiss.com, and we’ll make sure to get this sorted for you.

Thank you for bringing this to our attention, and we hope to make things right!

Best regards, Nikki

Avaliado com 5 de um total de 5 estrelas

Customer service experience with lost package

I received help with the order that was lost. That was shipment to Poland and due to courier mistake I didn't receive my order. I asked for help and it was very prompt and I received totally new item. That was great experience, not every company has such great customer service. I didn't even have to even explain or send any proofs etc. That was absolutely amazing.

Thank you so much to the staff!

2 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good afternoon

Good afternoon!
I want to thank you for your work, attention and care for the customer. I had a problem with a purchase of mine, and I received very good service, and they resolved the issue in the best way! Grateful!!

2 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

The ponchos are beautiful, so cheerful and uplifting to brighten a rainy day! I bought the wrong size to my dog and I needed to change the size. The customer service was efficient and helpful. I highly recommend Rainkiss.

25 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

There was a slight problem with the product, upon contacting the customer support they offered me a great solution. Very happy with the product will definitely order again

7 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gezellige, prima poncho !!

Ik gebruik de poncho voor het wandelen met de hond. Ik heb de poncho in de auto zodat ik nooit overvallen kan worden door slecht weer. Hij gaat gewoon over je jas heen. Je kunt ook makkelijk nog met je handen in je “jas”zak.
Super leuke designs dus ik krijg vaak complimenten. Goede aanschaf. Ik ben er blij mee.

20 de setembro de 2024
Avaliação não solicitada
logotipo da rainkiss.online

Resposta da rainkiss.online

Hallo Monique,

Wat fijn om te horen dat je zo blij bent met de poncho! We zijn blij dat hij je goed van dienst is tijdens het wandelen met de hond en dat je zelfs complimenten krijgt op de leuke designs. Dat is precies waar we voor gaan!

Bedankt dat je je positieve ervaring met ons deelt, en mocht je nog vragen of opmerkingen hebben, dan horen we het graag.

Veel plezier met je poncho!

Hartelijke groet,
Nikki
Rainkiss Team

Avaliado com 4 de um total de 5 estrelas

Great for adults, a bit small for kids over 7/8

Great fast service, discounted if buying multiples - I ordered 3 - one for me and one each for my 2 daughters, 8 and 10. Striking designs, waterproof (it was tipping down today in Paris and I didn’t get wet!), decent coverage on the bike although did have to make a little adjustment a few times to ensure my knees were covered.

The girls loved them too - only downside is it sizes quite small so the arms are already pretty short on them with the hood being super ample for me (fab - can even put over helmet) but theirs a little tight.

A youth version a little bigger / longer in length and the arms / less snug at the hood would be my suggestion and a fantastic add to the inventory!

23 de setembro de 2024
Avaliação não solicitada
logotipo da rainkiss.online

Resposta da rainkiss.online

Hi Lauren,

Thank you so much for your feedback! We’re thrilled to hear you and your daughters love the designs and that they kept you dry—even in the rainy streets of Paris!

We appreciate your suggestion regarding the sizing for kids. It’s really helpful to hear how the ponchos fit for your daughters, and we’ll definitely take your input into consideration as we continue to develop our range. A youth version with a bit more room could be a great addition!

Thanks again for your support and for choosing Rainkiss. If you have any other thoughts or questions, feel free to reach out!

Kind regards,
Nikki
Rainkiss Team

Avaliado com 1 de um total de 5 estrelas

Une arnaque

Depuis ma commande, il y a plus de 3 semaines, et malgré mes 3 messages au service client, je n’ai aucune nouvelle de RainKiss, de mon pancho et de mes 80 euros qui on bien été débité. Du vol tout simplement.

5 de setembro de 2024
Avaliação não solicitada
logotipo da rainkiss.online

Resposta da rainkiss.online

Hi Anna,

We sincerely apologize for the inconvenience you've experienced. Please rest assured that we do not hold onto customer funds, and all emails are typically replied to within 24 hours. It's possible our responses may have ended up in your spam folder.

We're truly sorry for the delay, and we’ll resolve this as soon as possible. Please reach out directly to me at nikki@rainkiss.com so we can quickly sort this out.

Thank you for your patience.

Best regards,
Nikki
Rainkiss Team

Avaliado com 2 de um total de 5 estrelas

Useless customer service

The product is nice, but if there are any problems with your order good luck. They have a contact form on their website and a contact email address, but don't expect a response soon or if ever.

I would only order from here if you're fine also not getting what you ordered.

18 de setembro de 2024
Avaliação não solicitada
logotipo da rainkiss.online

Resposta da rainkiss.online

Hi Michael,

We're sorry to hear about your experience and any frustration caused. We did respond to your email, but unfortunately, due to the fast fulfillment process, once an address is entered incorrectly, it's difficult for us to make changes on our end. In such cases, it often needs to be handled by the buyer.

We're glad to hear the product eventually arrived and that you're happy with your Rainkiss! If there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,
Rainkiss Team

Avaliado com 1 de um total de 5 estrelas

Stylish but not waterproof …

I bought this gorgeous stylish rainkiss poncho last year for a festival but didn’t use it as the weather was dry. This year I attended a rainy festival. It poured down all day and wore the poncho. I looked great but I got soaked!!! So disappointed!!

8 de setembro de 2024
Avaliação não solicitada
logotipo da rainkiss.online

Resposta da rainkiss.online

Hi Joanne,

We’re so sorry to hear about your experience! It sounds like there may have been an issue with the coating, as the poncho should definitely keep you 100% dry.

We sincerely apologize for the inconvenience. Please email us at nikki@rainkiss.com, and we’ll arrange a replacement for you right away.

Thank you for bringing this to our attention, and again, our deepest apologies.

Kind regards,
Nikki
Rainkiss Team

Avaliado com 5 de um total de 5 estrelas

This brand needs awards

I never write reviews, but the service at this company is more than great. They reserve an award! Beside the service… the poncho is great and beautiful. Expensive? Good quality rainclothing is expensive and this one is word every euro.

I am a huge fan!

11 de setembro de 2024
Avaliação não solicitada

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