Great and easy user experience. Users judt need to remember that when sending funds from the nominated account the CoP check shows as clearbank as that's who powers the transaction account. Great you... Ver mais
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Veja o que dizem as avaliações
I have been using this Platform now for about 6 months. I find it extremely easy to navigate and has a great selection of Products, Essy Access, Fixed Term Bonds and Notice Accounts. The rates are ver... Ver mais
A empresa respondeu
I have used the Raisin Uk platform before it is so easy once you have registered no filling in forms everything is done for you , they also have very competitive rates to choose from
Moving money from one account to another is a very slow process I’ve been waiting 5 days which is a loss of 5 days interest Another issue Instant Access Saver isn’t instant it takes 2-3 days if your... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviços de Investimentos
- também em
- Instituição Financeira
- Serviço financeiro não-bancário
- Serviços Financeiros Alternativos
Escrito pela empresa
Raisin.co.uk is the UK marketplace for Raisin, which serves over 220,000 savings customers across Europe. Today, Raisin UK has one aim; to help UK customers save time and make money through our savings marketplace. We provide UK savers with an easy way to apply for and manage savings products from a variety of partner banks which are guaranteed by the Financial Services Compensation Scheme (FSCS) for our UK banks or the European country equivalent for our European banks, through the European Deposit Guarantee Scheme (DGS).
Informações de contato
Raisin UK, Cobden House, 12-16 Mosley Street, M23AQ, Manchester, Reino Unido
- 01613882399
- help@raisin.com
- raisin.co.uk
4,3
Excelente
4 mil avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Attracted by their market-leading rates…
Attracted by their market-leading saving rates, my wife and I thought it would be relatively straightforward to open an account. After applying online, 3 days later we eventually received a response saying we might be PEPs (Politically Exposed Persons). I think they have lost the plot if they think we are politicians!
They sent us a questionnaire with 8 questions to complete. Question 3, "Please explain the purpose of your UK Raisin account and what it is to be used for."
It is a savings account being used to save money!
I would not entrust them with my savings.
This review is to serve as a warning to others.
23 de setembro de 2026
Avaliação não solicitada
Resposta da Raisin UK
Dear Customer,
Thank you for taking the time to leave a review. We’re sorry that the account opening process has caused frustration.
We would like to clarify that being asked to complete a PEP questionnaire does not mean that Raisin UK has determined that you are a Politically Exposed Person. As a regulated financial platform, we are required to carry out customer due diligence checks and, where further information is required, we may ask customers to complete additional questions before an application can proceed.
We appreciate that some of the questions may appear straightforward, particularly when opening an account for savings purposes. However, information such as the intended purpose and use of an account forms part of the information we may be required to obtain and verify.
These checks are there to meet our regulatory obligations and help us maintain a safe and secure platform for our customers.
We’re sorry that this gave you a negative first impression of Raisin UK and hope this provides some clarity as to why the additional information was requested.
Kind regards,
The Raisin UK Customer Services Team
A great choice of products on one…
A great choice of products on one platform.Ive been investing with Raisin for a number of years and always found it to be informative and easy to operate.
16 de setembro de 2026
Avaliação não solicitada
Good investment banking opportunities and choices
I've been doing investment banking through Raisin for well over a year now... good service, broad choices of investment products including Islamic shariah based opportunities... initially, it took a bit of while to understand the technical processes of depositing and withdrawing investments, but afterwards, it became understandable... good customer services as well as timely communications vua emails and SMS messages etc... would recommend Raisin as it's fully FCA compliant and robust with relevant protections and safeguards in place...
16 de setembro de 2026
Avaliação não solicitada
I invested a large amount in a 32 day…
I invested a large amount in a 32 day notice account ..I have notice to close account after two years the 32 days has passed and I haven't been given my money back . Five agents are unable to explain where my money is. Not happy that my lifes savings are not being returned. 77 year old disabled pensioner gets treated like this 🥹😢
14 de setembro de 2026
Avaliação não solicitada
Resposta da Raisin UK
Dear Roger,
Thank you for taking the time to leave a review. We understand how concerning it can be when you are expecting a significant amount of savings to be returned to you.
With Notice Accounts, funds are returned once the applicable notice period has concluded. Having reviewed your account, we can confirm that your funds were paid out within the expected timeframe following the end of the 32-day notice period.
We can also see that our Customer Service team provided information regarding the status of your funds when you contacted us. We are sorry if the process or expected timing was not clear and caused you concern. Information regarding the notice period and applicable payout timeframe can also be found in the Terms and Conditions for each savings product.
Kind regards,
The Raisin UK Customer Services Team
Raisin and Ashley put my mind at rest. Very Efficient
Ashley put my mind at rest and resolved my issue quickly. He was very kind and has helped me continue with my intentions.
14 de setembro de 2026
Avaliação não solicitada
Very easy to deal with
Very easy to deal with, always keeps me informed, would really recommend.
2 de setembro de 2026
Avaliação não solicitada
Very easy to deal with
12 de setembro de 2026
I have not logged in to my account for…
I have not logged in to my account for some time due to the death of my oldest daughter. I have tried unsuccessfully to log in to my account and have sought help via a landline to access assistance. I held on for more than half an hour and then sent an email. The replies are from a BOT. i AM FURIOUS THAT ALL REPLIES HAVE BEEN AUTOMATED. What has happened to Customer Service? I am unable to use a mobile phone and I find the discrimination against non mobile users completely unacceptable. I require an immediate personal contact, not this hostile non human interaction.
8 de setembro de 2026
Avaliação não solicitada
Resposta da Raisin UK
Dear Karyse,
Thank you for taking the time to leave a review. Firstly, please accept our sincere condolences for your loss. We are very sorry that you have experienced difficulties accessing your account and reaching us at an already difficult time.
If you are unable to log in, you can try using the ‘Forgot password’ option on the login page. A password reset email will then be sent to the email address registered to your Raisin UK Account.
You can also contact our Customer Service team without using a mobile phone. We can be reached on 0161 388 2399, Monday to Friday, excluding Bank Holidays, between 8:30am and 4:30pm. We apologise that you were unable to reach us when you previously called and for the length of time you spent waiting.
We understand your concerns regarding the automated email responses you received. Our automated replies are intended to provide immediate guidance where possible, but they do not replace our Customer Service team. If the automated response does not resolve your query, replying to the email will allow your query to be reviewed by a member of our team.
We have also requested some further information from you privately via Trustpilot. If you provide these details, we can locate your account and review what has happened so that we can help you regain access.
Kind regards,
The Raisin UK Customer Services Team
Great and easy
8 de setembro de 2026
Investing my easy
Super easy app to use, makes all aspects of investing and moving money around so simple.
No complaints 👌
8 de setembro de 2026
Avaliação não solicitada
Raisin are a damned nuisance
Raisin are a damned nuisance. I don't bank with them anymore and every email I (still!!) receive I elect to unregister out. Still they come.
7 de setembro de 2026
Avaliação não solicitada
Resposta da Raisin UK
Dear Steve,
Thank you for taking the time to leave us a review. We are sorry to hear about your experience.
If you are still hold an active Raisin UK account with no active deposits, you may still receive regulatory emails. We have requested further information from you so that we can identify your account and our Customer Services team can reach out to you. Please get in touch at your earliest convenience.
Kind regards,
The Raisin UK Customer Services Team
Very easy best app ever
7 de setembro de 2026
Using Raisin bank for our investments…
Using Raisin bank for our investments has been really easy to navigate from downloading the app to opening two different accounts. On the occasions were I have ecperienced a probem the land line help was top class
7 de setembro de 2026
I could not withdraw my money easily
I could not withdraw my money easily. I was allowed to withdraw about two thirds and it is not documente in the transations. This is a control freak website. Beware.
5 de setembro de 2026
Avaliação não solicitada
Resposta da Raisin UK
Dear Customer,
Thank you for taking the time to leave us a review. We are sorry to hear about your experience.
All our Easy Access accounts have a minimum operating balance and you are unable to withdraw below that balance. Should you wish to withdraw the full amount, you will need to request to close your savings account. To see the minimum operating balance, please refer to the Product Information Sheet.
In the meantime, we have requested further information so that our team can identify your account and assist you. Please get in touch at your earliest convenience.
Kind regards,
The Raisin UK Customer Services Team
Exceptional from start to finish
Exceptional from start to finish, customer service is excellent and easy to contact .They always come up with the best investments, and I like the way it it is divided into different sections .Carry on the good work regards Stephen capon investor
5 de setembro de 2026
Avaliação não solicitada
Excellent customer service
Ashley was calm, helpful and patient and supported me in my request quickly and efficiently.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Raisin UK
Dear Clare,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Ashley was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Very good service easy to use it
3 de setembro de 2026
Resposta da Raisin UK
Dear Ebrahim,
Thank you for sharing your experience with us. We appreciate it when customers share their experiences.
We are committed to providing excellent services to our customers.
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Happy
I tend to go with fixed bonds because my ISAs are maxed-out. The interest rates are there-about best in market. The benefits are that when you are all ready set up, 1. you dont have to add your details again with a new bank when you switch and 2. you can move the whole amount, whereas my bank only allows £20k per day.
3 de setembro de 2026
Avaliação não solicitada
Resposta da Raisin UK
Dear Chris,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Excellent service.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Raisin UK
Dear Geoffrey,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
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