Ramcricket.co.uk Avaliações 150

O TrustScore é 2 de um total de 5

2,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered a cricket kit for my son on 23 April. Hadn't heard anything by 29 April so called Ram only to find out that when I ordered the kit, it wasn't actually in stock and wouldn't be with me until... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Ordered some cricket balls, junior size. They sent me the wrong size by mistake and have ignored all 3 emails I've sent asking to sort out an exchange. What poor customer service and a bang average c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Was bought a RAM cricked bag and loved it. Unfortunately it ripped after a couple of uses. I know this isn't common as I have friends who have had similar bags for years. I contacted customer servi... Ver mais

Avaliado com 2 de um total de 5 estrelas

I bought their challenger package, the kit is ok and seems durable enough, the bag is roomy with plenty of pockets. On the leg pads, I do think the straps could do with being longer, as the middle one... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja Especializada em acessórios de Críquete

Informação fornecida por fontes externas variadas

Having sold cricket balls, cricket training equipment and clothing for over 10 years, alongside our involvement in rugby, we have a passion for the sport and the experience to produce high quality products for all levels of teams. Supplying over 3000 schools, universities and clubs during this time, alongside individuals, we are able to offer incredible deals to keep you training to the highest level in both the on and off seasons.


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

150 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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Avaliado com 3 de um total de 5 estrelas

Poor quality

I bought a stump hole device, only used with a soft mallett! it broke within a couple of weeks, RAM replaced it, but the same thing happened, I did not bother sending back!
It was Cast Metal and not suitable for the job!

9 de janeiro de 2015
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Atrocious embroidery, appalling delivery times, and general poor service

I ordered nearly £100 worth of cricket clothing from Ram Cricket (Ram), and a high number of other players of my club also purchased similar levels of cricket clothing, for our centenary year in 2013.

I purchased this at the start of May 2013 with the expectation that this would be delivered by the end of June, as I understood that the terms of my club's contract with Ram was that it would manufacture a bulk batch of clothing once it knew how much was ordered by the end of each month, which it would then take 4 weeks to deliver.

However, it took nearly two months from the end of May to deliver kit to me and other players in our team. This meant that we only had use of the kit we had purchased for the remaining month of our centenary season.

For players in our colt sides, this delay in delivery meant that the majority of young players did not get full use of their kit until the 2014 season, a year after the club's centenary.

This is entirely Ram's fault as they were pressed numerous times as to when we would receive our kit with no response. Ram only honoured our kit deals once my club threatened to request everyone's money back due the fact that we had a cricket week to celebrate our centenary year at the end of July and had not received our kit by the middle of July.

When I received my kit, the packaging in which it came in looked like it had been put together by a five year old. When I picked my kit up from the Royal Mail office, I was presented with a cardboard box ripped on all sides which contained kit that had not been folded and looked like it had just been thrown inside without any care for the customer.

When I opened the box to look at my kit, I found the embroidery on every item of clothing to be of the poorest quality that I have ever seen. As previously mentioned being my club's centenary year, and having designed a new logo for the occasion, I can only express my upmost disappointment with the lack of care that Ram appeared to have taken while producing these products. This level of quality was reflected amongst all purchases made through our club.

Consequently, no member of my club has any intention of making future purchases from Ram, and will be advising anyone looking for new kit to seek alternative suppliers.

8 de janeiro de 2015
Avaliação não solicitada
logotipo da Ramcricket.co.uk

Resposta da Ramcricket.co.uk

Dear Mr Lawler. Thanks for bringing to our attention the issues you had with your order in May 2013. The service you received was obviously unacceptable and I can only apologise for this

Ram Cricket was taken under new management in January 2014 and so in the last 12 months we have gone about revitalising the brand, customer service and of course, quality of the products available.

Accurate delivery times for customised items be it clothing or equipment have since been determined to ensure the customer is made aware of the timeline from the start so that realistic expectations are managed.

I do hope that you will give Ram Cricket another chance in 2015 so that we can prove to you the positive changes that have taken place over the past 12 months.

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