Rapid Removal Group  Avaliações 96

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Josh the Director was efficient, excellent communication keeping us informed and updated of everything right up to the removal guys arriving at the house. The 2 men removing the one bed to one bed... Ver mais

Avaliado com 5 de um total de 5 estrelas

Josh came at just two days notice and was on time and worked like a Trojan both at my storage unit and then at the other end Carefully helping us plan where to put everything He was extremel... Ver mais

Avaliado com 5 de um total de 5 estrelas

Right from the beginning Jake, (the London branch coordinator), made things user friendly and efficient. We sent some pictures of the refuse we wanted collecting, and Jake got back quickly with a ver... Ver mais

Avaliado com 5 de um total de 5 estrelas

in this world where everybody is after a quick buck and values like kindness, quality of the job, flexibility, warm and effective communication are NOT very often encountered, these guys are topp... Ver mais

Detalhes da empresa

  1. Mudanças
  2. Serviço de remoção e limpeza residencial
  3. Serviço de transporte e armazenamento de móveis

Escrito pela empresa

Rapid Removal Group is a London based domestic and office removal company. we offers fast, safe and organised removals at a professional level with competitive prices.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

96 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Five Star Rated Company

I would totally recommend Rapid Removal Group. From the outset there was great communication and professionalism from Josh. He and his team provided a great and high standard removal service for my home relocation which was over 100 miles away and nothing was too much trouble. They kept me informed throughout the day of my move and the day went smoothly. The service received was first class, outstanding and what they provided was well worth the money.

I will definitely recommend to my family and friends who will be joining me here.

Well done and keep the good work up Rapid Removal Group.

21 de maio de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible experience would not recommend

Very strange that we had such a terrible experience with this company as all their other reviews are very positive which is why I booked them. The booking process was easy and Josh communicated well leading up to the move. We had them provide packing and moving services with 3 weeks of storage in between.
On the first move day they changed plans that morning and were late to arrive. The staff were polite and worked hard so no complaints there. However, communication was poor and they underestimated the time the move would take and also the size of van needed so they had to go to storage and unload during the day before coming back to continue. We were unable to get accurate updates from them on the estimated completion time which made the end of the day very stressful as we had a 2 year old needed collected from childcare and the new owner of the property waiting to access.
On the second day when they moved our items from storage to the new property they were also late and did not inform us of that until we called to ask. All our furniture had not been properly protected and had been damaged during the move. Almost every item we own has chips, scratches and divets. They took apart our table, sofa, wardrobes and beds for the move and when they came to reassemble them they had lost many of the pieces along the way including all the screws for the master bed, one of the sofa legs and the screws for the dining table. They attempted to come back the next day with the additional parts to finish the job but were hours late again so the person there to provide access had gone.
In the end after having to take it through a solicitor they have accepted fault and credited our full invoice.

As mentioned not sure how this happened after all the positive reviews, they are a young company just registered last October so may just be a lack of experience for a larger move. Needless to say I would not recommend them.

13 de maio de 2021
Avaliação não solicitada
logotipo da Rapid Removal Group

Resposta da Rapid Removal Group

Hi Jeshari 

We are very disappointed that you chose this channel to express your views over couple item that’s had minor cosmetic damages which could of easily been repaired which we offered to do. After going back and fourth we ended up Resolving the situation by crediting you for the move. We did this purely for customer satisfaction as we did not actually agree with all of the points raised but appreciated that you were not fully happy with the way the whole move went. Our decision to credit you was not linked or based off any interaction with solicitors.

We pride ourselves in our hard work and experience as reflected in our reviews that our amazing customers have taken their time to give feedback whatever that may be. All reviews on trust pilot are verified and therefore again, we do not appreciate you implying that our reviews are in some way ‘strange’. Our team worked extremely hard both days but ended up not being paid for them especially after the extras they done free of charge; picking up the bed & Assisting another company with off load etc. All off the cost to cover this move including storage came out our own pocket.

We are sorry it has come to this, especially when we had resolved the matter and have not heard anything back since. We will not let our reputation be damaged on this forum based off a personal agenda.

Kind Regards, 

Avaliado com 4 de um total de 5 estrelas

Would honestly recommend Rapid Removal!

Rapid Removal did a great job on my recent move. They responded quickly to my initial enquiry and got me booked in for the date I needed them for. Arrived 20mins early. The two guys were very friendly, professional and did a great job! Would honestly recommend!

9 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

rapid removal

i very much recommend these guys for any removal needs, very professional and very cautious of your belongings. they made the day very enjoyable and smooth.

10 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend Rapid Removals we used…

Highly recommend Rapid Removals we used them for our house move recently and they made it run so smoothly with no stress! The team were professional and friendly, it was a long day we had a lot to be moved but nothing was too much or a problem for them! What a fantastic company!

9 de março de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Really great service and ingenuity shown

Really great service they came well prepared for the job. I was doing a move which involved a change of city and 2 drop off points. The team were on time, tenacious and persistent until they were able to safely get my designer table through a narrow door. Little magicians! They sent me videos and kept me informed the whole day. Thank you so much.

25 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great job done

Great job done. Highly recommended!
They were extremely professional and friendly.
I would definitely use this company again.

16 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend!

Highly recommend! Everyone in the team were super friendly, polite, professional and took everything in their stride. Certainly made our house move a thousand times less stressful!

13 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The team were fantastic

The team were fantastic, professional, super quick and efficient. Would definitely recommend. They disassembled and reassembled our sofas and bed which saved us a lot of headache and effort.

13 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Would defo recommend these guys

They made the most stressful day at ease, they are professional but friendly. They're was so much more stuff to move then expected but they were more then happy to move it and sort it out later. They were also very quick so it we were all moved within a few hrs. Would defo recommend these guys

19 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A great local company

A great local company! From start to finish they were professional whilst very competitive with costs. I had some very delicate items which were moved with great care, and all arrived in perfect condition.

They had correct PPE and have a robust COVID policy, this really reassured me, as I live with a vulnerable relative.

I would use them again for sure ! Thanks again Rapid Removal Group

15 de janeiro de 2021

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