Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service! Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake... Ver mais
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Veja o que dizem as avaliações
rapid Scooter master is very friendly I have bought a bike last summer still using it each time free air controlling and I’m so happy I recommend here to all friends just try ones thank you.
A empresa respondeu
Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... Ver mais
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Staff very helpful. I needed to cancel my order and without any questions got sorted immediately with stopping bike on depo and organising return. Highly recommended. Grat stock and prices. Also sorti... Ver mais
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Detalhes da empresa
Escrito pela empresa
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Informações de contato
2 Oxford Road, NW6 5SL, London, Reino Unido
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4,8
Excelente
469 avaliações
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Resposta da Rapid Scooter Master
Thank you so much for the kind review! We're really glad you found us very professional. We appreciate your support!
Resposta da Rapid Scooter Master
Thank you so much for the kind review! We really appreciate your support and hope to see you again soon.
They sold a faulty not as described…
They sold a faulty not as described e-bike didn’t stick to consumer law with return warranty help or refund I had to go to bank trading to reverse the payment despite them saying they offered a refund and it was about a punctured tyre which was not true it was an electrical fault and they wanted £75 just to look at the bike I asked to return they refused I requested a payment reversal from my bank which I won for faulty goods they then messaged privately to threaten legal action for me to pay for return of good box it dismantle it which was more expense and difficult and goes again consumer law 2015 so have reported to trading standards I have emails to prove this can’t upload though to warn others
20 de março de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Dear Jane,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. For the benefit of other readers, we would like to clarify several important points, as a number of statements in this review are inaccurate.
You first contacted us regarding this matter nearly a year after the bike was purchased regarding your tyre puncture. You were informed getting punctures on a bike does not immediately grant return rights within statutory periods, let alone beyond the six-month period, as this is considered normal wear and tear and incidental. Your understanding of consumer law and its application in this situation is incorrect. Despite the length of time that had passed, we still offered to examine the bike and carry out any necessary repairs. However, the bike was never returned to us for inspection.
You also confirmed that the tyres punctures had been independently repaired by other parties on three separate occasions. In any event, arranging multiple third-party repairs without notifying us or seeking authorisation prevents us from properly assessing the original condition of the bike.
Nevertheless, we still attempted to resolve the matter and, as a gesture of goodwill, offered a refund despite the bike having been used for a year. The only requirement was that the bike be returned to us safely.
To assist with this, we provided a video showing how the bike can be disassembled and repackaged, You mentioned you have binned the original so we shared the original box dimensions to help you source another one for safe courier transport, and also offered the option for the bike to be dropped off at one of our stores for more convenience. However, these options have been expressly refused and the bike has still not been returned to us.
We remain willing to resolve the matter once the bike is returned to us. Any questions our team is ready to assist.
Kind regards,
Customer Happiness Team
Rapid Scooter
Brilliant staff and a superb Vitilan V3 2.0.
Staff are very friendly,helpful and knowledgable. I ordered a Vitilan V3 2.0.Delivery was prompt and the bike arrived in a few days. Assembly took a little longer than anticipated but is straightforward. The first ride out and a couple of bolts needed fully tightening and the gears needed to be adjusted very slightly,again a simple job. After owning the bike for 2 weeks I can honestly say it is brilliant!! Plenty of power for steep hills,smooth power delivery and a comfortable beast to ride. The manual does leave a little to be desired but that is down to the manufacturer. I have received many compliments about the bike and I would definitely recommend this bike to anyone in the market for a new e bike.
Well done to all the staff at Rapid Scooter.
20 de março de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Geoffrey, thank you so much for this detailed review! We're really glad our staff came across as friendly and knowledgeable, and that you're loving the power and comfort of the Vitilan V3 2.0 after a couple of weeks. We appreciate you recommending us and passing on the compliments!
I got the g3 pro its amazing super fast…
I got the g3 pro its amazing super fast came looking so good didn't want to get it dirty at all came well fast very impressed will say the down sides are the battery docent last long and its rubbish to ride on mud and grass but in. all in all it's amazing on the streets
14 de março de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Stephen, thank you so much for this great review! We're really glad you're impressed with the G3 Pro and its speed on the streets. Good shout on the battery life and off road grip, we'll pass that feedback along. We appreciate your support!
Very nice people
Very nice people. It is the best place to go for those in the area that have issues with their electric bike
7 de março de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Thank you so much for the kind review! We're really glad we could be a trusted place for you with your electric bike issues. We appreciate your support!
I came late but the guy still waited…
I came late but the guy still waited for me, excellent experience, love the bike and got my friend to buy one aswell the trust i have is high honestly :) brilliant workers
15 de outubro de 2025
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi there, thank you so much for this wonderful review! We're really glad we could wait for you and give you a great experience with your bike. We appreciate the trust and for referring your friend to us!
Great workers very nice and professional
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Thank you so much for the kind review! We're really glad you found our workers nice and professional. We appreciate your support!
Great service - very professional
Great service, very professional and friendly and knew exactly what I needed. Highly recommend.
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Andi, thank you so much for the great review! We're really glad our team knew exactly what you needed and came across as professional and friendly. We appreciate the recommendation!
Brilliant customer service !!!
I had a problem with my scooter ,emailed them replied straight away got me all sorted for the return.. sent it out to the team i had a few issues and they sorted it all out rapid just like there site name! Ask for Fred he's your man for the case if any problems Top man ! Best customer service I've had when there's a problem with your product!!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Liam, thank you so much for this brilliant review! We're really glad Fred and the team could sort out your issues so quickly and get everything resolved for you. We appreciate the kind words and your support!
First class service.
Excellent service,great communication and help from
Steven R. highly recommended.
A+++++
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Peter, thank you so much for this A+++++ review! We're really glad Steven could give you excellent service and great communication. We appreciate your support and the recommendation!
Scooter repair
Friendly service, fast same day repair at a reasonable price!
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Jodie, thank you so much for the great review! We're really glad we could get your scooter repaired the same day at a fair price. We appreciate your support!
I am so happy to came to the shop for…
I am so happy to came to the shop for repairing my bike very fast also I come to the shop
25 de janeiro de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Farhad, thank you so much for the great review! We're really glad we could repair your bike so quickly. We appreciate you coming back to see us!
I called Saanj
I called Saanj, he helped me straight away and got everything sorted very helpful 👍🏻
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Thank you so much for the kind review! We're really glad Saanj could help you straight away and get everything sorted. We appreciate your support!
Great experience
Ive had a great experience buying from rapid scooter it came on time also ive had a slight issue my my charger i rang rapid scooter explained I need the scooter for work they sent a new one out straight away I was impressed so I'd use these again definitely
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Jord, thank you so much for the great review! We're really glad your order arrived on time and that we could sort out a replacement charger quickly when you needed it for work. We appreciate your support and look forward to helping you again!
Fast, skilled and excellent value – highly recommend
Dropped my bike off at 10:30am and it was finished within an hour. My brake caliper was completely damaged — the piston had popped out and mineral oil was leaking everywhere. I honestly thought it would need replacing, but the mechanic said he could repair the caliper (which I was genuinely surprised by, as I know it’s a tricky job), bleed the brake, and get everything working again.
He also explained that my brake disc had been permanently contaminated with mineral oil and that once that happens it can’t return to its original condition, even after cleaning. Because of that, he recommended replacing the disc as well, which made complete sense and was explained clearly.
I brought my own brake pads (the damage happened while I was changing them myself), and he installed them onto the repaired caliper for free, which I really appreciated.
Caliper repair, brake bleed, and brake disc replacement all came to £60 total, which is an absolute bargain for the work involved. You can really just walk in and they’ll fix things on the spot, though I’d recommend calling ahead to check availability.
If you need quick, honest, and skilled repairs, especially for brakes, I wouldn’t hesitate to recommend them. Though I wouldn’t doubt they wouldn’t be able to fix anything. Definitely my new go-to shop :).
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Ho Yeen, thank you so much for this incredibly detailed review! We're really glad our mechanic could repair the caliper and explain everything clearly about the brake disc. Great value at 60 pounds for all that work. We really appreciate you calling us your new go to shop!
Dualtron eagle pro repair serviced in Kilburn London
Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm
Work they carried out, new controller fitted ,
new throttle cable supple and fit, new brake callipers and disks and pads fitted front and rear , front puncture fixed and front split rim supply and fitted, they had all the parts I needed in stock so super fast efficient turnaround l highly recommended if you want get your Dualtron or any scooter fixed,
great price, great service
Scooter is like new now , very happy customer
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Jon, thank you so much for this fantastic review! We're really glad we had all the parts in stock to get your Dualtron Eagle Pro turned around the same day. We appreciate the recommendation and glad your scooter feels brand new again!
I called them up after receiving my…
I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly. I highly suggest giving them a call if you have any uncertainties. Thank you, everyone!
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Jenny, thank you so much for this kind review! We're really glad our team could explain the battery ignition clearly and put your mind at ease. We appreciate you spreading the word!
The service provided was outstanding
The service provided was outstanding, and the bikes were of top-notch quality. The team was both professional and incredibly helpful. I wholeheartedly endorse them!
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Tanya, thank you so much for this outstanding review! We're really glad our team came across as professional and helpful, and that you're happy with the quality of our bikes. We wholeheartedly appreciate your endorsement!
They were very good at helping solve my…
They were very good at helping solve my problems shipping fast good people guys who work there if you shop with them you can't go wrong
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Christopher, thank you so much for this great review! We're really glad our team could help solve your problems with fast shipping. We appreciate your support!
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