Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service! Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake... Ver mais
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Veja o que dizem as avaliações
rapid Scooter master is very friendly I have bought a bike last summer still using it each time free air controlling and I’m so happy I recommend here to all friends just try ones thank you.
A empresa respondeu
Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... Ver mais
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Staff very helpful. I needed to cancel my order and without any questions got sorted immediately with stopping bike on depo and organising return. Highly recommended. Grat stock and prices. Also sorti... Ver mais
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Detalhes da empresa
Escrito pela empresa
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Informações de contato
2 Oxford Road, NW6 5SL, London, Reino Unido
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4,8
Excelente
469 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My scooter the brake was too loose ,I…
My scooter the brake was too loose ,I went to the shop and I was asking ,the boss find someone fix it,I thought maybe £5-£10,after the guy say fixed,and no fee ,I was very surprised!I need to write it here,the boss are so nice and kind!thank you
4 de julho de 2025
Avaliação não solicitada
Resposta da Rapid Scooter Master
Thank you for sharing this! We're glad the team sorted your brake without any hidden fees, honest, fair treatment is exactly how we like to do business. Thanks for taking the time to write this.
Excellent Communication
Excellent Communication,
Staff very knowledgeable and professional. Highly recommended👍🏻
28 de junho de 2025
Resposta da Rapid Scooter Master
Thank you, Martin! We're glad the communication was clear and the team came across as knowledgeable. Really appreciate the recommendation.
The positive reviews on this site speak…
The positive reviews on this site speak for themselves! I cannot recommend these people enough for their honesty and integrity. As an elderly customer, I made an incorrect order. They were quick to issue a no quibble refund immediately. This is the true test of their customer focus.
Thank guys....you go to the top of my integrity list!
27 de junho de 2025
Avaliação não solicitada
Resposta da Rapid Scooter Master
Thank you, Allan! Honesty and integrity are exactly what we strive for, so we're glad that came through, especially with sorting your refund quickly. This really means a lot to us.
Got it quickly and it was brand new
27 de junho de 2025
Resposta da Rapid Scooter Master
Thank you, Joshua! Glad it arrived quickly and in brand new condition. Enjoy it!
⭐️⭐️⭐️ 3 Stars – Product Good, Communication Poor
EDIT:
The bike was found to have a damaged screen, email and photos send to company, will edit to see how they deal with it.
I recently ordered an ENGWE ENGINE PRO 2.0 Electric Bike from Rapid Scooter, spending almost £1,500. While the product itself seems good and the delivery eventually happened, the overall experience left a lot to be desired.
Firstly, I received no communication from the delivery company (BJS) despite emailing them directly. I only found out the delivery was happening when I got a phone call out of the blue giving me 45 minutes’ notice—causing me to leave work urgently. No tracking link or time slot was provided to me in advance, despite the company’s claim that these were sent.
Rapid Scooter’s customer service team did respond once I reached out, and they were polite. However, they implied that I may have missed messages or emails—which I can confidently say I didn’t receive. There was no proactive communication from them after the order confirmation, and no effort to ensure the delivery company was keeping me informed either.
I understand that large-item deliveries can be more complex, but when a high-value item is involved—especially one needed for a specific event—clear, reliable communication is essential. Unfortunately, that was lacking here.
I’m giving 3 stars because I did receive the product in the end, and the support team was responsive when I reached out—but the lack of communication, failure to follow through on delivery updates, and last-minute disruption were major letdowns.
1 de julho de 2025
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Mrs Hughes,
Thank you for taking the time to leave a review we genuinely appreciate your feedback.
I’m glad to hear you received your ENGWE Engine Pro 2.0 within the delivery timeframe outlined in our shipping policy.
However, I do want to clarify a few important points, as we’ve already explained via email. Since your order was placed, you were sent three emails from us:
1) An order confirmation
2) A dispatch confirmation
3) A email with a tracking link for BJS Logistics containing your delivery updates allowing you to track your parcel step by step
All of these emails were timestamped and the times re-sent to you for your reference yesterday. While we understand that emails can occasionally be missed, the information was sent as promised.
You emailed yesterday, expressing frustration and requesting compensation, this was the first time you contacted our support team. We're available 7 days a week via phone, live chat, and email, and we responded to you within minutes. In our reply, we not only re-confirmed the tracking information but also firmly provided your delivery day and time slot by looking at the BJS tracking, I'm uncertain why you were still surprised the delivery was due today still.
Despite this, your response dismissed the information and again requested compensation. We also attempted to reach you by phone later twice but we could not reach you. As delivery was made on time, within our agreed terms, and all communication was sent out as expected, we’re unable to offer compensation in this case.
I am sorry you experience did not meet your expectations, we’re always happy to help and committed to improving where possible, but we also ask for fairness when reviewing circumstances. Should you need anything further, feel free to reach out.
Best regards,
The Rapid Scooter Team
Resposta da Rapid Scooter Master
Thank you, Max! Amazing customer service is exactly what we aim for, so this really made our day.
Good service
Very good service I was happy with the outcome
25 de junho de 2025
Avaliação não solicitada
Resposta da Rapid Scooter Master
Thank you, Jermaine! Glad you were happy with how everything turned out.
They are friendly and helpful also fix…
They are friendly and helpful also fix my bike soon with good price so recommend to my friends.
26 de junho de 2025
Avaliação não solicitada
Resposta da Rapid Scooter Master
Thank you! We're pleased the team could get your bike fixed quickly and at a fair price. Thanks so much for recommending us to your friends.
Really happy with the delivery and…
Really happy with the delivery and customer service was very helpful throughout the process. Charging and soon ready to test
25 de junho de 2025
Avaliação não solicitada
Resposta da Rapid Scooter Master
Thank you, Mitchell! Glad the delivery went smoothly and the team was helpful throughout. Enjoy the ride once it's charged up!
Excellent
Fast. Helpful. Very nice and easy to deal with.
21 de junho de 2025
Avaliação não solicitada
Resposta da Rapid Scooter Master
Thank you, Barry! Fast, helpful and easy to deal with is exactly what we aim for.
Very good service
21 de junho de 2025
Avaliação não solicitada
Resposta da Rapid Scooter Master
Thank you, Muhammad! Really glad you had very good service.
Helped me build my scooter
Helped me build my scooter, explained everything to me so i fully understood, lovely communication and excellent customer service! HIGHLY RECCOMEND!!!!!!!
12 de junho de 2025
Avaliação não solicitada
Resposta da Rapid Scooter Master
Thank you, Bailey! We're so glad the team explained everything clearly while helping build your scooter. Really appreciate the high recommendation!
Brilliant service and amazing guys !!
5 de junho de 2025
Avaliação não solicitada
Resposta da Rapid Scooter Master
Thank you so much! Brilliant service and amazing guys right back at you for such a great review.
Had just what i wanted
Item received on time, they kept me up to date with delivery.
Very pleased with purchase. Wanted to support a bricks & mortar business not just an online warehouse 😁😁😁
27 de maio de 2025
Resposta da Rapid Scooter Master
You're awesome, thanks for your support! Enjoy your new ride!
Nice friendly and knowledgeable staff
30 de maio de 2025
Resposta da Rapid Scooter Master
Thank you so much for your kind words!
Very fast shipment,received next day…
Very fast shipment,received next day delivery. Scooter is excellent quality i love it. Thank you
29 de maio de 2025
Resposta da Rapid Scooter Master
Thank you so much for your kind words!
My Bike Came yesterday absolutely love…
My Bike Came yesterday absolutely love it Thanks very much A+++++++
27 de maio de 2025
Resposta da Rapid Scooter Master
Thank you so much for your kind words!
Delivery was fast and efficient
Delivery was fast and efficient have tested the scooter out after setting up and all working perfect.
28 de maio de 2025
Resposta da Rapid Scooter Master
Thank you so much
Excellent
Excellent , customer service brilliant aswell: any questions I asked , they responded so quick, speedy delivery . So happy and will definitely be using them in future 👍🏻👍🏻
27 de maio de 2025
Resposta da Rapid Scooter Master
Thank you so much
Everything is great from pre-sale to…
Everything is great from pre-sale to post sale and also their delivery partner.
1 de junho de 2025
Avaliação não solicitada
Resposta da Rapid Scooter Master
You are awesome, thanks for the review
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