Ordered Christmas presents December 3rd. Got the email January 6th that they lost the package and are refunding me in 5-10 business days. First and last order
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Takes preorders then cancels them months later meaning their customers had no chance to source elsewhere as they were counting on this business to uphold their confirmation. If they cannot not count,... Ver mais
A empresa respondeu
Awsome service was stoked with purchase price was cheaper than other stores. Ordered Mon night received thur morn would definitly purchase from Rare Candy Collections again fast,good coms,awesome to b... Ver mais
A empresa respondeu
Horrible and rude customer service. Had a problem applying promo code and shipping request. Whoever answered denied to resolve at all and gave an attitude whole time of the conversation. Then this idi... Ver mais
Detalhes da empresa
Escrito pela empresa
Australian Online Retailer for Pokémon, Digimon, Yu-Gi-Oh!, Dragon Ball Super, and Other Trading Card Games, TCG Accessories, Plush Toys, Figurines, Puzzles, and Model Kits.
Informações de contato
PO BOX 278 Salisbury , 4107, Brisbane, Austrália
- 0467 951 997
- info@rarecandycollectables.com.au
- rarecandycollectables.com.au
2,0
Ruim
205 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
They received my order on the same day and started shipping the next day.
23 de setembro de 2021
Resposta da Rare Candy Collectables
Hi Jerry,
Thank you for your feedback - we're glad you're happy with our quick turnaround!
Resposta da Rare Candy Collectables
Hi Wilson,
Thank you for your feedback - we're glad you're happy with our services!
Resposta da Rare Candy Collectables
Hi Jessica,
Thank you for your feedback - we're glad you're satisfied with our products and services.
Such a good website!
Such a good website!! Orders are despatched quickly and arrive in very nice packaging. Huge range of pokemon cards/accessories! Couldnt recommend this website anymore!
20 de setembro de 2021
Resposta da Rare Candy Collectables
Hi Phillip,
Thank you for your feedback - we're glad you're happy with our services!
Resposta da Rare Candy Collectables
Hi Shae,
Thank you for your feedback - we're glad you're happy with our services!
great variety
great variety, amazing customer service. always a pleasure to deal with
20 de setembro de 2021
Resposta da Rare Candy Collectables
Hi Hieu,
Thank you for your feedback - we're glad you're happy with our services!
Super quick service!
17 de setembro de 2021
Resposta da Rare Candy Collectables
Hi Anon,
Thank you for your feedback - we're glad you're happy with our services!
The best place to buy Pokémon cards
The best place to buy Pokémon cards! Fast, easy & reliable!
16 de setembro de 2021
Resposta da Rare Candy Collectables
Hi Jayson,
Thank you for your feedback - we're glad you're happy with our services!
Love this company
Love this company. Spent a lot over the past year and Rare Candy is one of the best.
15 de setembro de 2021
Resposta da Rare Candy Collectables
Hi Justin,
Thank you for your feedback - we're glad you're happy with our services!
I give three stars because they pack…
I give three stars because they pack and ship fast but alot of Japanese pokemon have been out of stock for a while and no information when there will be a restock
15 de setembro de 2021
Resposta da Rare Candy Collectables
Hi Shannai,
Thank you for your feedback.
Unfortunately, with the current market in Japan, we're not able to import as much product as we used to for the normal $99.95AUD price. We recently brought in a few Sun & Moon sets (Double Blaze, Miracle Twin, GG End, and Alter Genesis), however, most of those sets sold out recently during our birthday sale.
Newer sets are even harder to come by due to low print run, where the suppliers we use do not always get product. Further, outsourcing on the secondary market is almost double our normal listed price.
Given the circumstance, we do not know exactly when we can offer more product as this typically fluctuates on a weekly basis. If Pokémon Japan are able to produce more product to cater towards the international market in the near future, we may be able to see similar stock levels from late 2020.
You can always add out of stock items to your wishlist to be notified when we have them back in stock again, or when they are on sale.
I trust Rare Candy Collectibles and…
I trust Rare Candy Collectibles and really appreciate their service when I purchase the booster boxes. Every transaction has been smooth and I always feel delighted purchasing from them.
13 de setembro de 2021
Avaliação não solicitada
Resposta da Rare Candy Collectables
Hi Bruce,
Thank you for your feedback - we're glad you're happy with our services!
Great Customer Service
Accidentally put the wrong address in, was promptly fixed. Thanks for your help!
10 de setembro de 2021
Resposta da Rare Candy Collectables
Hi Matthew,
You're most welcome!
A+ Product and service
Ordered 1pm one day, delivered within 24 hours to Melbourne. Products available could not be found elsewhere in Australia and the prices were great. Repeat customer and will continue to order from Rare Candy.
10 de setembro de 2021
Resposta da Rare Candy Collectables
Hi Sam,
Thank you for your feedback. We look forward to your next purchase with us!
Very happy customer
I’ve been buying from rare candy collectables for a while, they have such a wide range of products and at great prices. They put in an enormous amount of effort when shipping so your items will never arrive damaged. They also have excellent customer support. I would recommend to anyone who wants to start collecting.
9 de setembro de 2021
Resposta da Rare Candy Collectables
Hi Troy,
Thank you for your feedback - we're glad you're happy with our services!
You guys rock
Great service, with quick shipping. Fantastic response with enquires all around great site 10/10
9 de setembro de 2021
Resposta da Rare Candy Collectables
Hi Alan,
Thank you for your feedback.
To answer some of your queries:
1. As a business, we do our best to offer products we sell at competitive prices, and at times, below recommend retail. Some times product we sell below retail are our lost leaders to bring in new business, so we can continue to grow and expand our product range and services.
We cannot always maintain such low prices on certain items, and therefore, you may have noticed a price difference between the last two sets you have ordered with us.
2. We have an eParcel contract with Auspost that looks after domestic and international deliveries. Our contract includes signature on delivery (which we cannot change) on every order that we send. Auspost may have signed 'COVID' back in March that allowed them to safe drop your previous order, compared to your most recent one.
Alternatively, you can always request Auspost to safe drop your order while it is in transit or redirect it so that you do not have to collect from your nearest post office: https://auspost.com.au/delivery-options
Unfortunately, we cannot add a feature on our website that goes against our contractual obligations with Auspost.
Great service no complaints
9 de setembro de 2021
Resposta da Rare Candy Collectables
Hi Tommy,
Thank you for your feedback - we're glad you're happy with our services!
Always great service and quick and easy…
Always great service great to deal with!
9 de setembro de 2021
Resposta da Rare Candy Collectables
Hi Matt,
Thank you for your feedback - we're glad you're happy with our services!
I’ve had a number of great experiences…
I’ve had a number of great experiences with this store but one pretty terrible one so have to rate it at 4 stars rather than 5. Ordered 2 cases of booster boxes and had my emails regarding the cancellation of that order completely ignored. On the orders that have been fulfilled however the goods were packed well, shipped quickly and sold at good prices.
31 de agosto de 2021
Resposta da Rare Candy Collectables
Hi Ehren,
Thank you for your feedback.
In relation to your emails for the order we could not fulfil, we do apologise we did not respond to it at the time.
To answer it briefly, we were not given enough product to fulfil your order, and many others on release. For full details on why we couldn't, you can read it here: https://www.facebook.com/rarecandycollectables/posts/1175422799527652
Great !
Great place to buy Pokémon tcg at affordable prices. Wish supplies would get better in the future as I’m finding it harder to find Japanese cards these days…
30 de agosto de 2021
Resposta da Rare Candy Collectables
Hi Vincent,
Thank you for your feedback - we hope so too! Keep an eye out on our website regularly as we may be able to restock popular Japanese products in the near future.
Great quick service.
Great quick service.
Products all Mint condition and very well packaged!!
30 de agosto de 2021
Resposta da Rare Candy Collectables
Hi Devil,
Thank you for your feedback - we're glad you're happy with our services and your items have arrived safely.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.