Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Pretty duplicitous and misleading returns policy. They say “easy returns” on their website, but trust me they aren’t. If you are US customer do not fall for this trap. They won’t refund the “custom fe... Ver mais
A empresa respondeu
Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Ver mais
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Disappointing- the quality of the dresses doesn’t match the prices. I was also unaware that no refund option is available on sale items meaning I can’t get my money back. Inspection and postage feee i... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Rare London
Escrito pela empresa
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Informações de contato
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Reino Unido
- customer.service@rarefashion.co.uk
- rarelondon.com
2,6
Ruim
571 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Gorgeous dress!
I wore the dress to the wedding, and I received so many compliments! The dress is embroidered with sequins, which can cause irritation in the underarm area due to friction. If you plan to wear it for a long time, like I did, it's important to be aware of this. It’s not too bad, though; the irritation went away after just one day.
11 de novembro de 2024
Resposta da Rare London
Hi Irem,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you have had a great experience with us and that you love our 'Mint Green Glazed Open Back Mini Dress' !
We hope to hear from you again soon !
Kind regards,
Erin
Rare customer Care
Avoid.Avoid...in case they get your order wrong! I had a horrible customer experience with Rare London sending me the incorrect clothing then having to send it back. I re-ordered what I wanted then to be told it's not available, although the item was available on the website. They said they couldn't refund me back to original payment method e.g. bank card, and offered a refund as a gift card instead. I then used their gift card and guess what? - The item was not available - AGAIN. They said they'll refund me on a gift card. I did not want a gift card any more. I'd rather spend my money elsewhere. They had nothing of interest to me any longer. They refused to refund me on my bank card. Therefore, I have no choice but to lose £35 pounds to them. It would have been better if they refunded back on my card considering the terrible experience they had put me through. That was the very least that could do.
20 de agosto de 2024
Avaliação não solicitada
Resposta da Rare London
Hi Sophia,
Thank you for sharing your experience with us. We’re sorry for any frustration caused. As the refund method was selected as store credit during the return process, we’re unable to change this once processed.
Thank you for your understanding.
Best,
Erin
Disappointed had to pay €17 on charges…
Disappointed had to pay €17 on charges as throught they were included
24 de outubro de 2024
Resposta da Rare London
Hi Michelle ,
Thank you for taking the time to leave us a review! We appreciate all feedback from our customers. Unfortunately , these charges are not covered by us. This is state on our website on the shipping info page ( https://rarelondon.com/pages/delivery-information ). We would like to apologise for any inconveincine this may have caused.
Kindest regards,
Erin.
First time ordering and won’t be the last
First time ordering from this company. Fast delivery.Dress is beautiful. Excellent quality and very flattering. I’d say it’s made on the larger side (not a criticism btw just a wee pointer incase anyone is in between sizes) I bought a beautiful red cocktail dress for an awards ceremony, I can’t wait to wear it! Will definitely be ordering from here again ❤️
8 de outubro de 2024
Resposta da Rare London
Hi Lynsey,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you have had a great experience with us and that you love our red bandeau mesh asymmetric dress !
We hope to hear from you again soon !
Kind regards
Erin
Resposta da Rare London
Hi Natalia,
Thank you for taking the time to leave us a review! We appreciate all feedback from our customers. Firstly we would like to apologise for any inconveinice caused. Regarding custom fees, we do have a page on our website under 'Duties & taxes' explaining how these charges are NOT covered by us and that customers outside of the UK may face custom/duty fees. Please contact Customer.service@rarelondon.com if you have any questions.
Kind regards
Erin
Customer Service responsive and helpful
2 de outubro de 2024
Resposta da Rare London
Hi Deborah,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you have had a great experience with us.
We hope to hear from you again soon !
Kind regards,
Erin
overall excellent!
Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dress). The other (Brown Cowl Corset Detail Dress) is incredible!!! Fits so well. I will be returning the first, keeping the 2nd. they also included a fun "freebie"- a sparkly one piece pantsuit which honestly i would have never purchased by my own desire, however I have a *SPARKLE* themed party coming up that I had nothing to wear, and this pantsuit quite literally is exactly what I needed.
16 de setembro de 2024
Resposta da Rare London
Hi Kelsey,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you have had a great experience with us.
We hope to hear from you again soon !
Kind regards,
Erin
Resposta da Rare London
Hi Chris,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you have had a great experience with us and have chosen to exchange an item through our returns portal !
We hope to hear from you again soon !
Kind regards
Erin
Shipping takes too long
Shipping takes too long. I’m still waiting on my delivery.
4 de setembro de 2024
Resposta da Rare London
Hi Amy,
Thank you for taking the time to leave us a review! We appreciate all feedback from our customers. Orders shipped internationally can take up to 5-10 working days to arrive at its destination. This is stated on our website under 'Customer Care' . Please contact our customer service email if you have any questions :
customer.service@rarefashion.co.uk
Kind regards,
Erin
I never received my item
I never received my item , the courier left it somewhere and the company will not refund me nor redeliver . Apparently I requested the parcel be left in a lobby which was absolutely not the case as it is a public area. There is nothing anywhere to say I requested this for my parcel I paid £5.95 fir it to be delivered to me personally which did not happen and I am now £100 worse off with no dress received . Be very wary of using this company. Appalling custoner service .
3 de setembro de 2024
Resposta da Rare London
Hi Alison ,
Thank you for taking the time to leave us a review! We appreciate all feedback from our customers. As mentioned via email with you, we have contacted the courier several times for you and they have confirmed the delivery with photographic proof that your parcel was delivered at the correct location you provided. If you wish to raise this issue further, we would advise you to contact the courier. Apologies.
Kind regards,
Erin
Resposta da Rare London
Hi Rene,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you are happy with your order.
We hope to hear from you again soon !
Kind regards
Erin
Quanto è sicuro o rischioso investire…
Quanto è sicuro o rischioso investire in questa piattaforma???
Per investire intendo acquistare pacchetti fissi sul quale fare recensioni sui prodotti e ricevere una commissione a fine giornata. Risponde con professionalità e esperienza grazie a tutti ❤️❤️❤️
27 de agosto de 2024
Avaliação não solicitada
Resposta da Rare London
Hi Rebeca,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you are happy with your order.
We hope to hear from you again soon !
Kind regards,
Erin
Gorgeous and well made
The dress was gorgeous and quality evident in the details and the fit.
19 de agosto de 2024
Resposta da Rare London
Hi Anna,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you are happy with your order.
We hope to hear from you again soon !
Kind regards,
Erin
I’m so disappointed I ordered the gold…
I’m so disappointed I ordered the gold fringe dress for a wedding and it came in time but the zipper doesn’t work. It’s so on the dress and I can’t even get in it. I don’t even have enough Time to return it or exchange it I already ripped that ribbon Off because you can’t even try on the dress without taking it off so now it’s too late and I’m so disgusted. I would never order from here again. $130 is a lot to spend on a dress that you can’t wear.
15 de agosto de 2024
Resposta da Rare London
Hi Esraa,
Thank you for taking the time to leave us a review! We appreciate all feedback from our customers. We have now passed this onto our customer service team, they will be in contact you with further information and a response to these issues. Apologise for the inconveinece caused. We hate upsetting our customers !
Hope to hear from you again soon !
Kind regards,
Erin
Amazing customer service
Amazing customer service! I needed a dress at very short notice and the company upgraded my order to next day delivery at no extra charge. The dress was perfect 👌 💫 x
13 de agosto de 2024
Resposta da Rare London
Hi Anna,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you are happy with your order and that our customer service team were able to help you.
We hope to hear from you again soon !
Kind regards,
Erin
So disappointed with the dress the cut…
So disappointed with the dress the cut is small
12 de agosto de 2024
Resposta da Rare London
Hi Heather,
Thank you for taking the time to leave us a review! We appreciate all feedback from our customers. We have now passed this onto our customer service team, they will get in contact with you as soon as possible. Please keep a look out for a email from us in your inbox/junk folder. We would like to apologise for any inconvenience caused. We hate disappointing our customers.
Kindest regards,
Erin
worst customer service iv encountered
Love my dress.. arrived when said, returns easy also as had ordered 3 dresses Update!!!! don't order from this site returns were easy yes me taking to post office and sending bk was easy but trying to get your money bk is murder I am due just under £150 bk for 2 dresses returned i have asked for a refund and keep getting fobbed off that I ticked the credit note button on there site that I know I did not opt for as i only needed the one dress and now rare london have said they cannot issue a refund as their policy won't allow it surley their customer service would be much better advised when a genuine request is made to actually help the customer!! my statutory rights have been abused here and I will be taking this further along with a bad review on every platform I find,, they can not stop you from getting your money back when you have requested a refund they have also sent a credit note by email that i have not used they say they cannot cancel in order to refund the money?? sounds like a scam to me!!!! And lucky to be getting that one star!!
6 de agosto de 2024
Resposta da Rare London
Hi Paula,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you are happy with your order.
We hope to hear from you again soon !
Kind regards
Erin
Really happy to my dress
8 de agosto de 2024
Resposta da Rare London
Hi Laurence ,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you are happy with your order.
Hope to hear from you again soon !
Kind regards,
Erin
Their customer service is superb
Their customer service is superb. They answered within no time and took care of my retour.
5 de agosto de 2024
Resposta da Rare London
Hi KNR,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team.
Hope to hear from you again soon !
Kind regards,
Erin
A Experiência Trustpilot
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