Quando fai la demo sembra una meraviglia. Poi sincronizzare il labiale è un'extra che costa tantissimo, ed in generale è incredibilmente deludente. Sono molto scontento, euro buttati via.
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Veja o que dizem as avaliações
The software is quite impressive. Transcripts very well (at least for the languages we used it) then translation is quite good (needs professional review of course, but that's expected now and always)... Ver mais
A empresa respondeu
The trial worked pretty well, but with real size videos it was absolutely useless. Takes forever, random errors, lip sync is completely off ... Support is non existent or can't help. I regret spending... Ver mais
A empresa respondeu
"I am very disappointed with the quality. Even though you pay a subscription of $60 per month, almost all features have to be purchased separately, such as different languages or lip synchronization.... Ver mais
A empresa respondeu
Detalhes da empresa
- Empresa de Software
- também em
- Serviço de cópia de videos
- Serviço de edição de vídeos
- Serviço de Produção de Vídeos
Escrito pela empresa
Rask AI empowers organizations to become scalable across languages and markets. From training programs and customer education to marketing, media, and internal communications, Rask combines AI-powered translation and review workflows to achieve maximum accuracy and minimize effort. We believe every organization already has people with valuable ideas worth sharing. Our role is to make those ideas accessible while preserving what makes them meaningful. Used by businesses of all sizes — from growing teams to enterprises — that seek to expand their global presence.
Informações de contato
8 GREEN, STE A, 19901, Dover, Estados Unidos
- product@rask.ai
- rask.ai
2,2
Ruim
31 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Sono molto insoddisfatto
Quando fai la demo sembra una meraviglia. Poi sincronizzare il labiale è un'extra che costa tantissimo, ed in generale è incredibilmente deludente. Sono molto scontento, euro buttati via.
9 de outubro de 2026
Avaliação não solicitada
Resposta da Rask AI
Hi Amban,
Your first review in March contained a specific complaint.
Your second review in June contains only one word: "Scammers."
It's an interesting evolution. Usually reviews become more detailed over time, not less.
For anyone reading: our plans, billing model, and subscription terms are publicly available. If we've made a mistake, we're happy to investigate it. If there's a real issue, we're happy to discuss it.
But replacing an argument with a label doesn't make the argument stronger.
We wish you well.
The software is quite impressive
The software is quite impressive. Transcripts very well (at least for the languages we used it) then translation is quite good (needs professional review of course, but that's expected now and always). It is helpful in adjusting and you can then generate your subtitles and dubbing with lipsync or without. All in all very impressive. Final client is happy (obviously client needs to understand that process is automatic with human in the loop only). Finally had an issue with an automatic renewal after a pause, that I caught immediately and notified rask.ai. They kindly fixed it on the spot.
10 de junho de 2026
Avaliação não solicitada
Resposta da Rask AI
Thank you for the thoughtful review.
We particularly appreciate your point about human review. One of the biggest misconceptions about AI localization is that the goal is to remove humans from the process. In our experience, the most successful teams use AI to do 80–90% of the work and let experts focus on the final quality decisions.
We're glad the workflow worked well for your team and, most importantly, for your client.
Complete piece of shit
Complete piece of shit, the lip-sync is total garbage for big money. And they refuse to refund the money.
12 de maio de 2026
Avaliação não solicitada
Resposta da Rask AI
We're genuinely sorry that you weren't happy with the result.
That said, "complete piece of shit" doesn't give us much information to investigate.
Every week we help customers improve lip-sync results by reviewing specific projects, languages, and source videos. Sometimes the issue is fixable, sometimes it's a limitation of the source material, and sometimes we simply fall short.
In all cases, we'd much rather look at an actual project than argue in adjectives.
Our support team remains available if you'd like us to review it.
Not Ready for Professional Use – Major Delays and Inaccurate Results
I paid $300 for 200 minutes to translate a Spanish video into English, expecting a professional result. The initial sample they provide is excellent—honestly, it sets very high expectations. Unfortunately, the actual experience is completely different.
Once I started using the platform with real content (in my case, one-hour videos), everything fell apart. Each video took over two hours just to render captions, and then another two hours to finalize. After waiting all that time, I realized the translation was inaccurate and the voiceover was inconsistent, changing speed throughout the video in a way that made it unusable.
I also tried uploading an SRT file to improve accuracy, but that didn’t help at all. The issues persisted across multiple attempts.
Customer support has been extremely disappointing. I even received a message acknowledging they are still working on the software and apologizing for the problems—which confirms the product is not ready. It has now been almost six days, and I still don’t have a usable video. This caused a serious issue because I needed the content for a professional presentation.
Based on my experience, this tool is not suitable for large or professional projects. It might work for very short videos (1–3 minutes), but it is clearly not built for corporate-level needs.
At this point, I am still waiting for a response regarding a refund or cancellation.
Overall, this has been one of the worst experiences I’ve had with a paid software tool. I would strongly recommend avoiding it for any serious use.
29 de março de 2026
Avaliação não solicitada
Resposta da Rask AI
Hi Javier,
Thank you for taking the time to share your experience.
Reading your review, it's clear that the biggest issue wasn't just translation quality or rendering speed — you had a deadline and needed a video for an important professional presentation. We understand how frustrating it is when a project doesn't come together in time.
That said, we would like to clarify one point. You concluded that Rask is not suitable for professional or corporate use. Many organizations, including global enterprises, use Rask to localize training, marketing, media, and educational content at scale. Your experience reflects a project that did not meet expectations, but it does not reflect every customer experience.
We also don't believe that acknowledging limitations or actively improving the product is evidence that a product is "not ready." Quite the opposite — we believe transparency is important, especially in a fast-moving AI category.
We're sorry that we didn't deliver the experience you expected, and we appreciate the feedback.
No assistance, no contact, $60 every month, it's a scam!
$60 every month for 1 year, I contact their service,NO ONE reply to my emails, I can't login and there isn't a way to reset the password.
I have to block my credit card.
Isn't this a scam?
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rask AI
Hi,
This sounds less like a product complaint and more like an account access issue, and if that's what happened, I understand your frustration.
What concerns me most in your review is the statement that nobody responded to your emails for an entire year. That is certainly not the experience we aim to provide, and it doesn't match how our support team typically operates.
If you're still willing, please reach out to us with the email address associated with your account. We'd be happy to investigate what happened and review the billing history together.
And no, a subscription renewal by itself is not a scam. But if we failed to help you access or manage your account, that's something worth looking into.
all i get is a turning wheel
all i get is a turning wheel, their main features dont even work, it should produce the translation but i get nothing waited 1h.
3 de janeiro de 2026
Avaliação não solicitada
Resposta da Rask AI
Hi Alonzo,
Waiting an hour just to watch a spinning wheel isn't a particularly compelling AI experience.
Something clearly went wrong with your project, and we'd be happy to investigate if you contact our support team with the details.
Thank you for the feedback.
Buenos resultados, pero lo demás...
Hace años habría comentado positivamente sobre esta pagina. Los resultados eran buenos, se podían hacer más cosas gratuitamente... pero ahora es una sombra de lo que fue. Ahora, además de solo poder subir 3 videos y no poder descargar nada más que el audio, también te ponen otras tres restricciones: el no poder descargar NADA sin pagar, no poder retraducir sin PAGAR y ahora tienes una cuenta atrás de 3 dias hasta que tu cuenta gratuita se bloquee. Sinceramente, no tiene ningún sentido nada de esto, como voy a probar las funciones y como funcionan si no me dejan hacer absolutamente NADA? No lo sé, pero desde luego, mientras esto siga así, no podré volver a usarlo, y es una pena porque hace años era una gran página. Lastima que la avaricia les haya roto el saco, por que así lo que pasara es que cada vez se queden con menos gente... :-(
25 de dezembro de 2025
Avaliação não solicitada
Resposta da Rask AI
Hola,
Gracias por tu comentario y, sobre todo, por reconocer que los resultados siguen siendo buenos.
Tienes razón en que la experiencia gratuita hoy es más limitada que hace unos años. Con el tiempo hemos aprendido que nuestros usuarios suelen dividirse en dos grupos.
Algunos buscan una solución rápida y pueden evaluar el producto en pocos minutos.
Otros necesitan probarlo con proyectos reales, volúmenes mayores y flujos de trabajo más complejos antes de tomar una decisión.
Si perteneces a este segundo grupo, te animamos a contactarnos. Con frecuencia ofrecemos pruebas ampliadas y acceso adicional a equipos que están evaluando proyectos de localización más grandes, para que puedan probar Rask de forma adecuada antes de comprometerse.
En cualquier caso, gracias por acompañarnos desde hace tanto tiempo y por compartir tu opinión. Valoramos mucho este tipo de comentarios.
Level of support is incredible
Accurate translations, user friendly interface, killer voice-cloning feature (you can hear yourself speaking most random languages). Top level support with a human assistant (which is hard to encounter in our days of chats with bots in every online tool). Great for team collaborations.
20 de novembro de 2025
Avaliação não solicitada
Resposta da Rask AI
Thank you, Cassandra.
Voice cloning gets most of the attention, but what matters most to us is helping people share knowledge across languages.
We don't believe every video needs an AI avatar, a virtual studio, or a complete reinvention. Sometimes the most valuable content is simply a real person with real expertise and something worth saying.
Our job is to help that message reach more people without losing its meaning along the way.
And yes, we're also big believers that customers should be able to reach an actual human when they need help.
Thank you for the kind words.
Really loved to FIRST try THEN buy
Really loved the opportunity to FIRST try THEN pay. They give 3 minutes for free to try, which in my case is important as my videos are specific in vocabulary (cooking/gastronomy) and I need several languages, so needed to see the quality ad the editor before paying.
Another thing that works for me is the Teamspaces - a really handy way to invite native speaking team members to check and polish before the final cut.
3 de novembro de 2025
Avaliação não solicitada
Resposta da Rask AI
Thank you, Julia.
I particularly appreciate your point about reviewing quality before paying. AI localization works best when people can evaluate it on their own content, terminology, and use case rather than relying on generic examples.
I also love that you highlighted Teamspaces. Some of our most successful customers don't use AI to replace human review — they use it to reduce the amount of work their experts need to do. Bringing native speakers into the workflow for final review is often what turns a good result into a great one.
Thank you for sharing your experience.
Really liked the support and quality of…
Really liked the support and quality of translation!
29 de outubro de 2025
Avaliação não solicitada
Resposta da Rask AI
Thank you, Evghenii. Translation quality is something we care deeply about, so it's especially rewarding to hear this. We’re also happy our team could support you along the way. Thank you for being part of Rask.
terrible tool
terrible tool, slow and full of error, terrible dubbing, and youtube upload is unavailable.
7 de agosto de 2025
Avaliação não solicitada
Resposta da Rask AI
Michael, thank you for the candid feedback. We've made significant improvements to performance and dubbing quality since your review. Some publishing integrations also depend on third-party platforms, but we appreciate you highlighting the issue.
Stay Away from Rask
Stay Away from Rask. No response from Support. No ability to cancel your contract. I'll be happy to continue to write a one-star review each day until I get a response.
7 de agosto de 2025
Avaliação não solicitada
Resposta da Rask AI
We're sorry to hear this. Many customers choose Rask not only for localization quality but also for the responsiveness of our support team, so we're disappointed to hear we fell short in your case. We take feedback like this seriously and appreciate you bringing it to our attention.
I Want to give zero star,they stole my…
I Want to give zero star,they stole my money $60 every month, I contact their service,NO ONE reply you!!!!!!!!!!!!!!!!!
1 de junho de 2025
Avaliação não solicitada
Resposta da Rask AI
Tony, this review is difficult to read. We believe billing issues should be handled fairly and reasonably, and our team regularly works with customers to resolve them. Thank you for taking the time to share your experience.
RASK AI fraudulently charging cancled account for Thousands of $$$!
I cancled my subscription before it ran out, for sure. Then about 4 months later they tried to charge my card for $1441.00. My original sub had been $582, and it was 100% cancled. These people are real life gangster mafia scammers straight up. So dirty!
30 de abril de 2025
Avaliação não solicitada
Resposta da Rask AI
Hi Airgun,
Rask serves millions of users, and like any software company, we make mistakes. What we don't do is build a business around confusing billing or trapping customers in subscriptions.
In fact, we regularly issue refunds and spend a surprising amount of time helping customers resolve situations that many companies would simply close with a link to their terms.
Pésima experiencia..Información no…
Pésima experiencia..Información no clara, te suscriben sin que te des cuenta de haberlo hecho, luego la calidad del servicio terrible me costo un montón editar un video y encima luego te ponen que si quieres sincronizar el habla tienes que pagar todavía más, al reclamarles una serie de circunstancias se limitan al mínimo...En definitiva ladrones y pésimo servicio
10 de março de 2025
Avaliação não solicitada
Resposta da Rask AI
Hola Luis y Alicia,
Rask es un producto complejo, y es evidente que no logramos establecer las expectativas correctas en su caso.
Funciones como lip-sync, traducción, clonación de voz y edición han evolucionado enormemente con el tiempo. Sin embargo, siempre hemos creído que los clientes deben entender claramente qué incluye su plan, qué funcionalidades están disponibles y qué pueden esperar del producto.
La experiencia que describen está lejos de ese estándar.
Warning
Warning: Useless Product and No Accountability from RASK
We had high expectations for RASK as our partner in our international expansion. We invested what was for us a significant amount of money in a software agreement, not to mention considerable internal resources and external subcontractors, to use their platform for translating our videos into six languages. Unfortunately, we encountered a series of serious issues.
A Product Full of Errors
From the very beginning, we faced countless technical issues that rendered the translations unusable. In some languages, up to 95% of the translated segments were incorrect! We repeatedly reported these problems to their support team and were consistently promised that updates would resolve them. However, the promised improvements never came.
Ruined Growth Plans and Significant Financial Losses
Due to RASK’s failures and their inability to deliver a functional product, we were forced to abandon or postpone our international expansion. This has had catastrophic financial consequences for our company, as we have wasted both time and money on a tool that simply does not work.
No Accountability – Just Contractual Evasions
When we finally requested a refund, we were met with a standard legal rejection, citing their contract, which they claim absolves them of any responsibility. But what good is a contract if the product does not deliver what was promised? We have attempted to engage in a real dialogue with them—even reaching out to their CEO—but have received no response.
Manipulated Reviews?
We also noticed that 84% of the reviews on Trustpilot rate RASK with just one star, highlighting that we are far from alone in our experience. The only 5-star review was written by an employee at RASK, which is not credible and creates a misleading image of the company.
Conclusion: Stay Away from RASK!
If you are considering using RASK, think twice. They sell a product that does not work, promise improvements that never come, and take no responsibility for the consequences their failures have on their customers.
We have lost a significant investment and potential revenue due to their shortcomings, and we want to warn others against ending up in the same situation.
17 de março de 2025
Avaliação não solicitada
Resposta da Rask AI
Thank you for sharing your feedback. Like we mentioned multiple times in our communication with you, we sincerely regret the challenges you've encountered and genuinely appreciate your openness throughout our conversations.
For visibility, we want to share our POV here: we carefully reviewed your situation and are committed to finding practical solutions. As previously communicated, we're offering several resolution options, including restoring your full quota of minutes and extending your account validity by 12 months, alongside dedicated hands-on support to optimize your future experience.
We hope this demonstrates our good faith and willingness to rebuild your trust, and we look forward to working with you on your localization project and making sure it's successful.
"I am very disappointed with the…
"I am very disappointed with the quality. Even though you pay a subscription of $60 per month, almost all features have to be purchased separately, such as different languages or lip synchronization. To me, this is a scam site, so stay away – it's not worth the money."
22 de dezembro de 2024
Avaliação não solicitada
Resposta da Rask AI
Thank you for sharing your feedback, David.
We regret that your experience did not meet your expectations. Our subscription covers core features, with additional advanced options available separately to provide flexibility based on individual needs, and it is clearly communicated on our pricing page. Dubbing to 135 languages we support is offered across all of our plans.
We’d appreciate an opportunity to clarify this further and help you find the right solution. Please reach out directly, and our team will be happy to assist you.
It's slowly enough
It's slowly enough. I've been working with it for weeks and recently the lip sync isn't working properly and I haven't had any help for almost a week. My plan will soon run out with all the minutes that I couldn't use because of it. I paid several hundred dollars! Please help me!
8 de dezembro de 2024
Avaliação não solicitada
Resposta da Rask AI
Hi M.A.,
Looking back, we should have handled this situation much better.
Your concern centered around a lip-sync issue that remained unresolved for too long, and we did a poor job communicating what would happen to your available minutes while the issue was being addressed.
Since then, both our lip-sync technology and our support processes have improved significantly, but your experience remains an important reminder of the standard we expect from ourselves.
A quick money grab.
A quick money grab.
With every new technology, we see the same pattern emerging. Just as altcoins and Bitcoin grew extremely popular, many people started services aimed at making an (easy) buck.
Some have good intentions; others, not so much.
The AI world faces the same issue. It's becoming more challenging to find decent services, which is why I feel compelled to warn about this one.
It's not that good.
It's expensive for what you get.
This might be fine on its own, but the real problem is that they are not responding to my question about whether I could receive a refund after being accidentally subscribed for another month.
I needed this subpar service only once and paid $150 for a month. Unfortunately, due to my own mistake, I didn’t immediately unsubscribe.
After seeing yet another $150 charged to my credit card, I contacted their support. Multiple times. I never received an answer—not even a "sorry, we can't refund." And just for this, they deserve a one-star rating.
So instead of replying to my email they do reply to this review almost two years later.
As to any other comment here. This does not solve my problem -at all-.
27 de setembro de 2024
Avaliação não solicitada
Resposta da Rask AI
Hi Jurgen,
Over the past two years, we have significantly expanded our support team and customer operations. Questions about subscriptions, renewals, and refunds are among the highest-priority issues we handle.
The experience described in this review does not reflect the level of responsiveness we work hard to provide today.
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