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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

One of the best customer care I have ever received. They are available person to person over WhatsApp and reply within minutes. Really amazing. Keep it up!

Avaliado com 5 de um total de 5 estrelas

In the beginning I was not sure as I came across this website for the first time, so I chose only COD for the first order, but my experience has been very pleasant and nice. Support was good and pack... Ver mais

Avaliado com 1 de um total de 5 estrelas

They sent a half-used item with gashes and scratches in a used-like condition (probably after someone returned it after use). Even after repeatedly making calls and sharing images where the scratches... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I just got the 1 litre cooker from Rasoishop and it's amazing! 🙌🔥 It's perfect for cooking small portions or for when you're on the go. The quality is top-notch and it cooks food evenly and quickly.... Ver mais

Detalhes da empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

RasoiShop is India's First Omni Channel Kitchenware Retailer dealing with 80+ Brands in Kitchenware Categories such as Gas Stoves, Chimneys, Mixer Grinders, Blenders, Juicers, Cookers, Cookware, Bakeware, Dinnerware, Kitchen Tools, Ceramicware, Crockery, Clay Utensils, Stainless Steel Utensils, Kitchen Storage, Flour Mills, Kitchen Decor and much more


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

70 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Pathetic service and policy

Pathetic service and policy

These people have such rigid policies around their returns/exchange. Completely dissatisfied with their service. I wanted an exchange as the size was not satisfactory but they won't budge. Complete inconvenience while purchasing online from this site. It's better to purchase from a reliable site which has customer friendly exchange and return policy.

16 de março de 2024
Avaliação não solicitada
logotipo da RasoiShop

Resposta da RasoiShop

Dear Ma’am,

Your order for the Hawkins 24 CM Glass Lid (₹450) was delivered correctly, promptly, and without damage. Our return policy is clearly mentioned on our website and is designed to ensure fairness and clarity.

We believe calling a company “pathetic” for not offering exchanges on correctly delivered products is uncalled for. That said, we’re always happy to clarify or support where needed — please reach us at ecom@rasoishop.com or 78188 78188.

If your concern is resolved, we request you to kindly update or remove your review.

Avaliado com 1 de um total de 5 estrelas

I ordered an item and received the…

I ordered an item and received the same. I chose to return the product and pay for the return as well. I paid 300 in return charges for a 1000rs product. These guys took the product but never gave a refund for the remaining amount. After 2 months of everyday followup they gave a 700 promocode. I used the promo code and ordered 2 water bottles and paid a difference of 316rs. They promised to ship both but sent only one.I had to call the customer care 10000 times to get an answer. They don't have the product and hence did not ship, then why did they take the money in the first place. I fought and wanted a refund because I want to end this battle with them. THEY HAVE NOT RETURNED THE MONEY TILL TODAY.ABSOULTELY SHAMELESS. pls never buy from them. THEY CHEAT AND TAKE YOUR MONEY BUT WILL NOT SERVICE. ALL THIS IS HAPPENING FOR LAST 4 MONTHS

14 de setembro de 2023
Avaliação não solicitada
logotipo da RasoiShop

Resposta da RasoiShop

We’re truly sorry to read your review, but we’d like to clarify that no amount is pending from our side.

Your original order was delivered and later returned at your request. A gift card worth ₹700 was issued on Nov 25, and when the brand couldn't deliver the new item, we refunded ₹508 via Paytm on Jan 5, 2024 (after an earlier partial refund of ₹508 on Dec 19, 2023).

At RasoiShop, we never keep a customer’s money without fulfilling our promise. If you still believe something is unresolved, we request you to kindly email us at ecom@rasoishop.com so we can assist further.

We also request you to consider updating your review, as we’ve acted in good faith throughout.

Avaliado com 1 de um total de 5 estrelas

Zero rating ke liye pravdhan hotq to…

Zero rating ke liye pravdhan hotq to 100% Rasoi shop deserving zero. After sale service worse he ekdam. Atta chakki khridi thi maine jo faulty thi . Pune me inka service center nahi he . Bahut pichhe padne ke baad
Unhone courier se vapis mangvai. Lekin dusri kab bhejenge iska kuchh pata nahi . Unke number par ab tak 40-50 bar call hue honge mere . Phn uthate nahi na message ka reply dete he. Consumer court ka sahara lena padega .

5 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

these guys are fraud

these guys are fraud, selling defective item. Once you bought - there is no response over call / what's up / mail.. Pathetic customer service. don't even think to buy from here. I spoke with manufacturer - they stop selling them since last 4/5 years.

17 de abril de 2023
Avaliação não solicitada
logotipo da RasoiShop

Resposta da RasoiShop

Dear Mr. Damani,

As per our records, there is no order placed by you on RasoiShop.

Despite this, you have accused us of selling defective products and labelled our brand as “fraud” without any valid transaction or personal experience. Such false and baseless statements not only harm the reputation of hardworking teams but also mislead other genuine buyers.

If you believe there's a mix-up or if someone else placed an order in your name, we request you to contact us at ecom@rasoishop.com or 78188 78188, and we will be happy to investigate.

Otherwise, we kindly request you to remove or update your review to reflect the facts.

Avaliado com 1 de um total de 5 estrelas

Wish can give a 0 star

Wish can give a 0 star. This is a very poor product with equally poor warranty backup and customer service. Bought their Softel Atta chakki reading the fake reviews. We followed the you tube video and the instructions. First time usage the motor kept on jamming and became so hot that it burnt down internal parts - grinding stones, rubber ring, plastic parts inside. All of them got mixed with the Atta. Lot of Atta got burnt up inside and got stuck in parts. It took 7+ hours for us to grind 5kg of Atta which has to be thrown away because of contamination and then cleaning up the chakki. Upon complaining we were told to schedule a video call with technician. I shared videos and photos with the technician who didn't bother to come on video call to see for himself and asked us to raise a support ticket for warranty replacement. Upon doing that also we were offered that a replacement rubber ring would be sent which we have to replace ourselves. When I asked for other parts or return/replacement we are offered to return the machine but they would give a rasoi shop gift card with 3000 rupees less than what we paid. Since then we have written several emails to replace / fix the machine under warranty but no response at all. Stay away from this fraud company.

14 de setembro de 2022
logotipo da RasoiShop

Resposta da RasoiShop

Dear Mr. Chinmay Jain, we gather from our team, that we have deputed technician to your place and the issue has also been resolved. We would earnestly request you not to mislead customers with false information.

We have arranged to depute a technician to your house, not once but twice. The issue has also been resolved with the last visit.

Avaliado com 5 de um total de 5 estrelas

Tawa exchange

I had ordered a Tawa. Excellent thickness of tava. Helped me with easy exchange after I contacted them for larger size.

14 de julho de 2022
Avaliação não solicitada

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