I was really disappointed with my experience with Ratchet Clothing, particularly my interaction with the owner Dhillan. I found his communication rude and lacking in empathy when I was trying to res... Ver mais
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Veja o que dizem as avaliações
No incentive here 👋🏻 I’ve had nothing but an epic experience with these guys who go above and beyond to help their followers feel comfortable in their own skin (and in society). They made a genuin... Ver mais
Honestly such an amazing company! I followed for a while before buying from them and I can't stop. I have some more t-shirts lined up and Birthday/Christmas presents lined up too. Colours are stunning... Ver mais
Customer service is amazing, clothing is such good quality, none of that thin-ass material, lovely thick, warm hoodies!! I think the mystery bags could have a little more different stuff in. I wasn’t... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Ratchet Clothing brings you the latest in urban street wear. With a high quality product and innovative design- Being Ratchet never looked so good!!
Informações de contato
Wilsthorpe Road, NG10 3LE, Long Eaton, Reino Unido
- ratchetclothing.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 45% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wish I could leave more than 5⭐️
Wish I could leave more than 5⭐️
Items arrived super quick! Considering they’re custom made I was very surprised!
Amazing quality and amazing prices.
Items are true to size and even have a label that says ‘Size Beautiful’ which was so lovely 🥺 As a plus-size woman, it’s so nice to find clothing that is size inclusive, beautiful quality and all round just amazing. Will be ordering again very soon! 🖤
The quality is not great for the price…
The quality is not great for the price point, even at a half price discount (£20 paid) The design is faded, dull and feels incredibly cheap. The hoodie itself is Temu premium quality. You're better off being a Shein hoodie, buying a decal on eBay and iron that on yourself.
Apparently the customer service is moody and stroppy so why would I complain? Absolutely F that. The company knows by now there is a quality issue with their products and to keep on selling anyway is pretty predatory. Urgh. Don't do it.
Shein, eBay and an iron will give you a similar result.
AND
Support small business? Yeah maybe if they weren't pulling the same bullshit as the big companies I absolutely would.
Hoodie
I bought the limited edition valentines I have tattoos hoodie. The quality and service I fabulous and the design is gorgeous.
Go Ratchet go!!
Having purchased from RC few times now I can easily say I'm just slightly obsessed!
I loved all my items, I had 6 hoodies now, 3 sweatshirts and 2 TS. I'm just waiting for my first custom hoodie and I'm so excited!
The company is breath of fresh air with their social media no nonsense presence!
Ps. The sales are wild and mystery items are always fantastic!
Wicked sweatshirt is fantastic
Wicked sweatshirt is fantastic. Colour is more pastel than in image on site but still cool. Never Trust The Living 5X T-shirt is small sized and is tight in the neck and upper arm/shoulder. Sleeves stitched up at about 6 points so it’s less sleeve and more vest like in appearance. Dye looks cool on the spiral colors good. Shipping took 4 days and good email communication through the wait. Would buy again but be I will be wary of shirt sizing in future.
Being ignored after recieving a misprinted item
Recieved a jumper with the print not centered. Contated Ratchet who said they would recentre it for me if i posted it back and they would refund me the postage cost.
Once received back the jumper doesnt look like it was recentred as still not in the middle. I have since contacted Ratchet again to inform them off this and have been ignored. They have also not refunded me for the postage like they said they would even after me sending proof of postage and cost as well as my bank details.
Cheap quality
Sizing is way off I can just about fit my head through the sweatshirt very small sizing! The colour isn't as vibrant as shown on website and the quality is very cheap. So glad I've not paid full price otherwise i would be seeking a full refund. I now have to try selling the items on vinted in hope I'll get my money back.
Worst customer service i have ever…
Worst customer service i have ever experienced from a company.
Ordered a customer design hoodie for £54 from them and said I was looking for a "classic rainbow tie dye spiral" I attached two different pictures of basically the same design with bright primary colours. When I received my hoodie it was pastel pink with barely any recognisable swirl in it at all and COMPLETELY different from the 2 images i sent them. In my emails I did say it didn't have to be exactly the same as the pictures I sent but then proceeded to say the second imagine I sent was what I was looking for. When I contacted them to let them know I wasn't happy wirh the order that I spent nearly £60 on they told me that "The photo you sent was a reference and you said it didn't have to look exactly the same, we wouldn't be able to match what you've asked for exactly so this would have been the closest match.
Dhillan"
I replied again telling them the design wasn't even close to the photos I sent and I was happy to return the item for a refund as I wasn't happy at all. I also emailed again with screenshot of other custom orders they have done with bright primary colours and patterns which is what I was expecting in my design. They didn't reply. I have tried to contact them on several different platforms over several days and received no response at all to any of my communications via instagram, email or facebook.
I have been a long term customer since 2014 but I will never purchase anything from this company again.
I wish I could attach photos of what I received because literslly I could have done better myself.
Thankyou for our amazing uniforms.
Made our uniforms for us here at Little moon events Company and we couldn’t be happier. The quality of the clothing and the technique of the tie dye everything and more of what we hoped for! I wear my sweatshirt every opportunity I can and the kids love their t shirts. So happy and could recommend dhillan, Caitlin and the team enough. Great company.
Perfect clothes brand
Love their clothes - I ordered a hoodie and it was great as someone who is neurodiverse it was perfect! No itchy labels and sooooo comfy and amazing quality.
They also do their sizes as size beautiful which I think is an amazing personal touch!
Love love love this company it’s great
I love this company
I love this company! Size inclusive, great quality, true to size and even have customs available, they even have great mental health range. I've brought from them over 7 times and each purchase was beyond my expectations. Keep up the great work
1000% reccomend!
I bought myself a hoody from Ratchet clothing and absolutely love it!! Initially I recieved the wrong hoody but it was very quickly sorted after emailing and letting them know I returned the hoody and then recieved my hoody in the post. Amazing quality and the print is INSANE 🙌❤️
Good quality
Have a couple items and they are really good quality and wash really well, the team are amazing and respond quickly and gets posted relatively quick too even when I’ve ordered a custom
The sizes are perfect
The sizes are perfect, love the fact we have the choice of requesting a custom, their designs and even sending in our old clothes and getting it recycled into a new design plus the fact you can buy a tie dye kit as well is brilliant as well. The staff are brilliant, funny and cool as well. Would 100% recommend the company to everyone.
Small business, big hearts.
Over three separate orders I've received a dear person sweatshirt, broken crayons sweatshirt and dear person teeshirt.
Each order arrived well packaged and in a timely fashion. Updates on expected delivery date.
Fit is generous, material was so soft and that was before washing! They wash really well- no shrinking or colour running.
Best part though... the "Dear person " sweatshirt has resulting in lots of tears and hugs from strangers, work colleagues and friends. The message has saved one life that I am aware of.
Be kind, you don't know what other people are battling x
⭐️⭐️⭐️⭐️⭐️
I could say the usual of reasonably priced..fast delivery etc. But honestly the main reason I love buying from this brand is the inclusion it gives to many people. I'm a bigger woman and there clothes are just so comfy they aren't tight and they actually look flattering. The real star of the show is the 2 for £12 rucksacks though grab yourself some of them! Its just a lovely group to be apart of.
Design your own experience
I asked Dhillan at Ratchet to design me and my daughter a unique tshirt for a week worth of gigs for Everything Everything and they just brilliant. We even ended up being asked for photos by famous people who happened to be at some of the gigs which was WILD!! definitely recommend Ratchet for design your own. Not the cheapest, but you get what you pay for.. the dogs b*llocks!
Been following Ratchet since 2015
Every item I've had from here has been lovely quality, and honestly were we not planning a wedding I'd spend so much money on this website 😂 Dhillan's brand is unique, colourful and bright and a genuine small business built up from the ground. When my order didn't arrive, I checked in with him about it and he investigated the tracking, turns out Royal Mail returned it to sender after apparently trying to deliver it (all fault on my side, not Ratchet's) and then they lost my parcel (my trust pilot review for royal mail will look totally different to this one...). When we discovered this, Dhillan without hesitation offered to resend my order without any concern for compensation on his end. Dhillan, THANK YOU! I was 19 when I got my first Ratchet tshirt and I'll be 91 and still wearing them. Big love to this brand ✌️
Fantastic
I happened to stumble across this company at the back end of 2023. I loved the ethos of the company, all stemming from the owner/CEO of the company (and his amazing team of course). I have had hoodies, jumpers, back packs and joggers... Amazing quality. They are now my favourite pieces to wear.
Having met some of the team as well, they are as lovely in person as they are on Social Media.
Can't wait to purchase more products and order my customs.
I’ve been ordering ratchet for over a…
I’ve been ordering ratchet for over a year now, I’ve always had a great experience with ratchet. The clothes are so good! Good quality and for handmade sent out so quickly. Even when they’ve been rammed they’ve tried to sort my orders out asap and communicated on their page the wait times when it’s been high. I got the pleasure of meeting the team at the ratchet unhinged sale and honestly they are nothing short of lovely, caring and genuine people. I couldn’t recommend them enough and thank you for being you and supporting the right messages, you make people feel heard!
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