Avoid this company. I found a 3cm piece of jagged hard plastic / foreign body when weighing out dogs' breakfast. Had this have been ingested it could have caused serious harm. Rathlin Raw's response -... Ver mais
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Veja o que dizem as avaliações
I've recently switched to a raw diet to help my little rescue dog with allergies. Since he arrived home, in March 2023, I have been observing his reaction to various foods, in particular cook... Ver mais
Love this company. Amazingly fast response to orders followed by next day delivery, and I’ve had a couple of phone calls from Rathlin Raw when there has been a supply issue leading to a query if I wou... Ver mais
A empresa respondeu
Quality dog food and top quality service Dogs are thriving. Our young Vizsla was very sick returning from kennels and in really poor condition. A mixture of illness and stress most likely. Terr... Ver mais
Detalhes da empresa
Escrito pela empresa
Nutritional Premium Dog Food the way Nature intended, simply because we care about dogs' well-being.Rathlin Raw is a premium dog food producer based in Dromore, Northern Ireland. We are a group of dog lovers who have come together to create an exceptional line of dog food. Our recipe is nutritionally balanced and contains human-grade raw meat, as well as natural superfoods. We source seasonal fruits and vegetables from local farmers to ensure the highest quality, and we care deeply about the well-being of dogs. Our products are designed to provide nutritional benefits that support dogs' natural health and vitality.
Informações de contato
36C Woodburn Rd, BT38 8PX, Carrickfergus, Reino Unido
- +4402890355840
- sales@rathlinraw.com
- rathlinraw.com
3,9
Muito Bom
70 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good food and outstanding service
26 de junho de 2024
Avaliação não solicitada
Love this company
Love this company. Amazingly fast response to orders followed by next day delivery, and I’ve had a couple of phone calls from Rathlin Raw when there has been a supply issue leading to a query if I would accept the same product but in smaller portions. I buy the green tripe, love that it has salmon oil and kelp already mixed in. Highly recommended!
10 de abril de 2024
Avaliação não solicitada
Resposta da Rathlin Raw Premium Dog Food
Hi,
Thanks a ton for the glowing review! It’s uplifting to hear that you’re happy with how quickly we handle orders and our next-day delivery. It means a lot to us.
I’m also glad to hear you appreciate the calls when there’s a hiccup with the supply. We always want to make sure you're in the loop and satisfied, even if we need to tweak things a bit.
Thank you once again for taking the time to share your experience with others.
Warm regards,
Yerke
Rathlin Raw Team🐾❤️
Great quality barf raw food delivered…
Great quality barf raw food delivered quickly, my presa canario breed love's it so I'm happy thanks
22 de novembro de 2023
My dogs love this food
6 de novembro de 2023
Dogs love it
The deliver is prompt and keeps you informed as to when it arrives,its well packaged and the dogs love it,they nearly eat it too quickly 😀
24 de outubro de 2023
Resposta da Rathlin Raw Premium Dog Food
Hello Gerard,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your dogs are enjoying our product.
We're also delighted to know that our delivery service has met your expectations. Keeping you informed and ensuring prompt delivery is a priority for us. It's great to hear that the packaging has held up well, too.
If there's ever anything we can do to enhance your experience or if you have any specific preferences, please feel free to let us know. We appreciate your trust.
Warm regards,
Yerkezhan
Rathlin Raw Team🐾❤️
Prompt delivery & packaging excellent
16 de outubro de 2023
Great product and service
26 de setembro de 2023
Resposta da Rathlin Raw Premium Dog Food
Dear Caroline,
Thank you for your fantastic feedback on our product and service! We're delighted to hear that you're pleased with your experience. Did you know we offer a subscription service that allows you to enjoy a 10% discount? You can choose the frequency that suits you best. To find out more about this offer, please visit https://www.rathlinraw.com/pages/subscription-plans. We look forward to serving you again and helping you make the most of our subscription benefits! 😊👍🏼
Kind regards,
Yerke
Rathlin Raw Team
Resposta da Rathlin Raw Premium Dog Food
Dear Mirela,
We're delighted to hear that your order arrived promptly and that your dog is loving the food! Their satisfaction is our priority. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. Thank you for choosing us to keep your furry friend happy and healthy! 🐾🐶📦
Warm regards,
Yerkezhan
Rathlin Raw Team🐾❤️
Excellent Highly Recommend
Great product my 3 dogs who were very fussy slow eaters now can’t eat quick enough from hours to finish to clean bowls in minutes . Teeth white, shiny coats .. nutritionally so well balanced and less poo .. fast delivery from ordering to doorstep .
26 de setembro de 2023
Resposta da Rathlin Raw Premium Dog Food
Dear Lesley,
Thank you so much for taking the time to share your fantastic experience with our product on Trustpilot! We truly appreciate your loyalty, and we're thrilled to hear that our dog food has had such a positive impact on your three furry friends. It's great to know that they've become enthusiastic eaters with improved dental health, shiny coats, and overall balanced nutrition. We take pride in offering top-quality products, and it's wonderful to see these results.
As a token of our gratitude for your loyalty, I'd like to offer you a special 10% discount code for your next purchase. I will send this code to your email shortly. We appreciate your feedback and are delighted to have met your expectations. If you ever have any more questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing our brand, and we look forward to continuing to provide excellent service and products for your dogs!
Warm regards,
Yerkezhan
Rathlin Raw Team🐾❤️
Always fast delivery
18 de setembro de 2023
Resposta da Rathlin Raw Premium Dog Food
Hi Iris,
Thank you so much for taking the time to share your experience with others!
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out. We're here to make your shopping experience as smooth and convenient as possible. Thanks again for choosing us, and we look forward to serving you in the future!
Kind regards,
Jon
BARKLEY has been on raw for about…6months.
BARKLEY has been on raw for about 6months now, and he has never looked back. More energy. Fantastic glossy coat, and no more diarrhoea. Plus his marrow bones and the salmon oil. Can only say top class and would highly recommend rathlin raw. Just brilliant a first class service.
30 de agosto de 2023
Resposta da Rathlin Raw Premium Dog Food
Dear Ms. Annie,
Wow, what a transformation for Barkley! 🐾 We're overjoyed to hear about the positive changes in his life since switching to Rathlin Raw.
And that photo you shared of Barkley! Absolutely stunning! 📸 It's clear that he's not only healthier but also more radiant than ever. His glossy coat truly shines, and his vibrant energy is reflected in his eyes. What a beautiful pup!
It's wonderful to know that he's now brimming with energy, sporting a fantastic glossy coat, and enjoying a tummy-friendly experience with no more diarrhea. We're thrilled that our products, including the marrow bones and salmon oil, have contributed to his well-being.
Your recommendation and kind words mean the world to us, and we couldn't be happier to have played a part in Barkley's health and happiness. We're here to provide a first-class service and top-quality nutrition for your friend, always.
If you'd like to share more of Barkley's journey with us, please feel free to use the hashtag #MyRathlinRawJourney on your social media. We'd love to follow along and celebrate his continued health and happiness with you!
Thank you for choosing Rathlin Raw, and we look forward to continuing to support you and Barkley on this raw food journey!
Warm regards,
Yerke
Rathlin Raw Team🐕❤️
#MyRathlinRawJourney
https://www.instagram.com/rathlinraw_dogfood/
https://www.facebook.com/RathlinRawDogFood
So pleased we found Rathlin Raw online
So pleased we found Rathlin Raw online. Moved our two pugs onto the raw diet as they weren't interested in their usual mix of dry and wet packaged dog food. Needn't have worried about changing, as they can't get enough of Rathlin Raw! Bowls licked clean every time. Easy to use website and a super-quick, well packaged delivery. Great range of products. Items arrive frozen and are easily defrosted in the fridge overnight. Directions/expiry dates on the labels. Will certainly be back for more. Can't recommend them highly enough. 5*
28 de agosto de 2023
Resposta da Rathlin Raw Premium Dog Food
Dear Mrs. Z Gamble,
Thank you so much for your glowing review! 🌟 We're thrilled to hear that you found Rathlin Raw and made the switch to a raw diet for your two pugs. It's wonderful to know they're enjoying our products and that mealtime has become a delight.
Our goal is to make your experience as seamless as possible, from our user-friendly website to swift, well-packaged deliveries. Your feedback reaffirms that we're on the right track.
We truly appreciate your recommendation and your trust in us. We'll be here whenever you need more of our products to keep those bowls licked clean!
Thank you for choosing Rathlin Raw, and we look forward to serving your pugs with excellence in the future.
Warm regards,
Yerke
Customer Service Representative
Rathlin Raw 🐾❤️
Resposta da Rathlin Raw Premium Dog Food
Dear Iris,
We're truly sorry to hear that your dog didn't take to our food. We understand how important it is for your dog to enjoy their meals, and we're disappointed that our product didn't meet your expectations.
At Rathlin Raw, we're dedicated to providing high-quality, nutritious, and delicious food for dogs, and we take all feedback seriously. We'd like to help you find a solution and make sure your dog enjoys our products.
Here are a few suggestions that might help:
- Transition Gradually: Sometimes, dogs need time to adjust to new food. You can try mixing a small portion of Rathlin Raw with your dog's current food and gradually increasing the ratio over a week or two.
- Variety: Dogs, like humans, enjoy variety in their diet. Consider trying different flavors or protein sources to see if there's one your dog prefers.
- Consult with a Vet: If your dog continues to refuse our product, it might be worth consulting your veterinarian to rule out any underlying health concerns.
- Enhance the Aroma: You can flash-fry our food (hot pan, 2 seconds each side) to release those delicious smells, enticing your dog. From here, toss the food on the floor, allowing your dog to scavenge for it. This sensory experience might make the meal more appealing.
We genuinely value your feedback, and we're committed to making improvements to ensure our products meet the highest standards of quality and taste. If you decide to give Rathlin Raw another try or if you have any other questions or concerns, please don't hesitate to get in touch with us.
Once again, we apologize for any disappointment you and your dog have experienced, and we hope to have the opportunity to serve you and your furry friend better in the future.
Kind regards,
Yerke
Rathlin Raw Team
Super fast delivery
28 de agosto de 2023
Resposta da Rathlin Raw Premium Dog Food
Dear Andrew,
Thank you for the rave review! 🚀 We're thrilled you had a super-fast delivery experience with us. 📦🐾 Your satisfaction means the world to us, and we're here to provide top-notch service every time.
Looking forward to serving you again soon!
Warm regards,
Yerke
Rathlin Raw Team
5* service and quality!
From the first interaction by email to the speed of response to my questions to speed of delivery, quality of the packaging and finally the supreme quality of the tripe.
Rathlin Raw were top class!
28 de agosto de 2023
Resposta da Rathlin Raw Premium Dog Food
Dear Keith,
Thank you for your stellar review! 🌟 We're absolutely delighted to hear about your exceptional experience with Rathlin Raw.
Our team is dedicated to providing top-class service, and your kind words reaffirm that our efforts are paying off. Your satisfaction is our utmost priority, and we're thrilled that you found the quality of our tripe to be supreme.
We'd also like to take this opportunity to introduce you to our subscription service. By subscribing, you can enjoy the convenience of having Rathlin Raw delivered to your door on a schedule that suits you, ensuring that your dog never misses a meal of our premium quality products.
Should you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to maintain our top-class standards and keep your dog's meals top-notch!
Thank you for choosing Rathlin Raw, and we look forward to serving you with excellence in the future.
Warm regards,
Yerke
Rathlin Raw Team🐾❤️
Superb raw food
Superb raw food. Delivery was quick, food was well packaged, and the actual food is extremely high quality. My dog loves it! Will definitely order again.
16 de julho de 2023
Resposta da Rathlin Raw Premium Dog Food
Hi Stephen,
Thank you so much for your fantastic review! We're thrilled to hear that your dog enjoyed our products. It's wonderful to know that the quality and packaging met your expectations, and most importantly, that your furry friend loves it. We look forward to serving you both again and providing the same high-quality experience.
If you ever need anything or have further feedback, don't hesitate to reach out. We truly appreciate your support and trust in our products.
Kind regards,
Yerke
Rathlin Raw Team
Resposta da Rathlin Raw Premium Dog Food
Hi Annie,
Thanks for sharing your review.
Kind regards,
Yerke
Rathlin Raw Team
RAW: Raw for Allergies Works
I've recently switched to a raw diet to help my little rescue dog with allergies.
Since he arrived home, in March 2023, I have been observing his reaction to various foods, in particular cooked chicken, which have resulted in skin flareups, hot spots, itching/nibbling and inflamed ears.
Amazingly the switch to raw made a difference within a week or so.
I use the Green tripe with bone, sprats and add a little cooked rice and raw veggies, coconut oil, seeds and nuts etc.
His skin is now consistently cool and calm, the itching has subsided and ears are clear.
His eyes are super bright and coat luxurious.
I am so pleased to be able to bring him comfort and relief simply by improving his diet.
In addition, I've probably saved a fortune in vets fees and expensive steriod/cortozone products etc.
Thank you Rathlin Raw!
31 de julho de 2023
Avaliação não solicitada
My dog loves the food
My dog loves the food! It’s a big hit with her! Good value too
16 de julho de 2023
Beware
£200 ORDER placed June. Following week Courier delivered 3 of 7 boxes poorly PACKAGED, boxes split open and meat defrosted and warm. Not usable. Later same day another courier attempted to deliver other 4 boxes, also defrosted. Delivery refused. Obviously contacted company but to date no response tel/email etc. Not managed to speak to anyone. Delivery not rearranged and no refund received. I have used this company for a good few months now and they have had continued problems with delivery. Shame because their product is great. They assured me they were working to address these issues. It has been a real headache dealing with this company from website issues to delivery problems. I feel very let down that they are avoiding my calls/contact to deal with this outstanding order. They seem to have a great set up in Ireland but unfortunately not here in the UK.
29 de junho de 2023
Avaliação não solicitada
Resposta da Rathlin Raw Premium Dog Food
Dear Trudy,
We deeply regret that we fell short of our commitment to providing a seamless experience for you.
We are genuinely sorry for the issue you've encountered with the delivery of your order. We fully acknowledge the mishandling and improper packaging that led to the defrosting of the products in transit. This is certainly not the level of service we strive to provide, therefore the full refund has been processed the next day.
Once again, we apologise for any stress and disappointment this situation has caused. We appreciate your feedback.
Kind regards,
Yerke
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