Rawganique.com Avaliações 

Recently purchased a shirt. The shirt shrank after washing and hang drying losing inches in body length. The waist hem also started unravelling and is falling apart. After weeks of attempting to get ahold of customer service, including one week waiitng for a reply from their dedicated customer service SMS number I was advised to email them. I then asked customer service for a refund or a replacement and was told the shirt is not defective because their shirts are natural cotton and can shrink despite their being no warning in their description or product details section. they then advised me to get it sewn by someone else admitting that it is defective. I replied that this was not acceptable and have been ignored since

This company is so unethical. I have purchased over $1000 at their online store in two months and I made one complaint and they stopped responding to me. I purchased 6 pairs of underwear. All 6 were supposed to be the same size and all of them were slightly different in size, but 2 of them were clearly a size or two smaller. I sent them and email and they told me tough luck because I washed them. They told me I should have checked the sizes before washing. Well excuse me as I've never had such BS happen to me before with any retailer I've shopped with. Saying you are a small homestead business is not an excuse to sell someone the wrong size and then refuse to refund or replace. Shouldn't they have some QA before shipping stuff out so this doesn't happen to their customers? I then sent them a video of how much of a size difference there is in the underwear and they just ignored me. I then attempted to post a constructive, but negative review on their site for the underwear and they deleted it. Just to test, I made a positive review on another product on their site and that review was posted right away. This is incredibly unethical. It is a shame that they treated me this way because I had my eyes on quite a few more products. I might buy a few more baby blankets, but that will probably be it. I found other retailers who offer clean products with better QA and better customer service. I hope Rawganique can straighten up their act. I am considering requesting a charge back through my credit card.

Sh*t customer service!
They claim to be green, but still attach synthetic tags on their so-called 'biodegradable' clothing. If you contact them about it, they ignore you!
Typical french a-hole attitude! Do not buy, they are full of it!

Low quality

I ordered 60 inch curtains. One was 58 inches, and the other 62 inches. So there is a 4 inch difference. I emailed and was told "We do our best to ensure sizing accuracy, but as our curtains vary from batch to batch by a small degree, you may see minor differences such as this. If you would like, they can be returned (in new condition) and replacements can be sent, or we can offer a small credit to go towards alterations." They refused to check first before mailing to confirm length before sending new curtains in an exchange. As a result, there was no guarantee this wouldn't happen a second time. Therefore, I opted for a $20 refund to pay a tailor for alterations. However for the amount they are charging for their products I will not shop there again and I don't recommend them to others. I also noticed they turned off reviews on their website. Buyer beware!

We ordered and tested high-end commercial fabric for our manufacturing business. We were happy with the results.

We placed a second order for a production run. The material arrived and we initially thought we were sent the wrong fabric. The seller said it was simply a variation in lots.

The second batch of material was significantly inferior in terms of weight, grade of material, and construction. There was a notable difference in color. This was more than just a variation in lots—especially for a high-priced fabric. This was simply not the same material.

I requested a refund based on the fact that the material we received was not that which we initially received and not what was being advertised.

The seller refused to accept the return, even despite the fact that it is not among the 'excluded' items listed in their return policy.

This is a deceitful retailer with unprincipled business practices.

6-10-2024 Follow Up
As a result of our online posts, we were contacted by company’s manager. Subsequently, the fabric was returned to the seller at their expense and a partial credit was issued.

Unfortunately, I've had a pretty negative experience with Rawganique. I did order one article of clothing from them that I really like and that is high quality—a pair of underwear. However, I ordered three pair of hemp pants at a "discounted" but still high price, and that purchase has been a nightmare. First of all, the Rawganique site says that their sizing matches normal U.S. sizing. The first three pants that I received were not even close to normal U.S. size, so I had to initiate a return, and since the pants seemed at least 4 inches too small, I ordered up not one but two sizes with my second order. I have never owned pants that large before. I have a pair of jeans that is 2" smaller in the waist than the second size I ordered, and those slide off my hips; I can't wear them without a belt. Rawganique does not have free returns so I paid ~$20 to send them back according to the method they recommended (U.S.P.S.). When I got the second shipment, I thought: Hey, at least these fit in waist! I took them to be altered for length. It was only after I got them back from the tailor that I noticed one pair had a big opening in the inseam. I took them back and showed the tailor. She looked at all three pair and noticed that two of them had a major manufacturing defect: the fabric wasn't sewn into the surge line at the thigh. It had already opened on one pair and was ready to open on the second pair. So that was one problem. Another mistake was more my mistake than Rawganique's. That is, I had the pants hemmed without laundering them first. Even washing them in cold water and air drying, the shrinkage was quite large. As I said, this was more my fault, as I should have known to launder the pants before having them altered, but it is still unusual to have such an extreme level of shrinkage. Another problem is the sewing on the pants is poor. The belt loops and buttons feel like they're barely attached to the pants. I've already had two buttons pop off in a very short time. The pant just aren't well made.

The most aggravating part of my ordeal with Rawganqiue is that I wrote a review for their web site, since it only seems fair to inform the public about the quality of the pants. I wasn't trying to diss Rawganique or anything like that. Well, apparently they screen out 1 or 2 star reviews and don't allow them to be posted to their web site. The first time I wrote a review, it just disappeared when I hit 'submit', and I didn't have a copy of it. So I re-wrote the review. I tried a couple more times to post the review using different internet browsers. I never succeeded in posting the review.

Lastly, dealing with this company's customer service through email was a terrible experience. First of all, they usually don't answer at all unless you write them and pester them multiple times. They might eventually answer you several days after your initial inquiry. Then their answers are not to the point and they blame you, the consumer, for the problem. Regarding my query about why my review never showed up on their web site, they never provided me with a cogent explanation.

Overall it seems like Rawganique is a company that knowingly sells shoddy merchandise an doesn't provide helpful customer support. I find it really disappointing because I wanted to like their products, which are, after all, touted as "beyond" organic.

Purchased boxers and used their size guide. They arrived and were enormously large. Requested an exchange and was told I would have to pay for shipping back. ‘We’re a small company’ was the excuse. Sorry, but your competitors of similar size take care of their customers much better.

I ordered a XL size karate Gi/ jacket. Instead I got a small size with a XL label attached. Not good. I can only use this as indoor pyjamas now :(

Should have read the about page with the ridiculous company manifesto before buying, basically saying their products are expensive, can be faulty, and if you do not like it, so what, we do not care about you, we are artisans that live on a island in fantasy land with our superior virtue. Hole in pants in less than month just sitting in a chair. They refused a full refund calling this normal wear. Underwear across fabrics is inconsistent and shrinks after first wash (to recommended specifications) to the point it is not wearable. After multiple emails customer service finally responded saying no refund for hole and if washed once can not return and should expect 5% shrinkage even if washed correctly yet nowhere does it say to expect this on site. Almost everything bought, $400, within a month has holes or is unwearable brand new and they do not care. Worst customer service experienced and poor products have ever bought in years. Oh, and I wrote two one star reviews and after weeks they have yet to post them, hiding poor products and service deceptively from future customers. Avoid

I have purchased many products from Rawganique over the past couple of years as I am ridding all harmful chemicals from my life. The products themselves are, for the most part, very nice. The gym/athletic/lounge shorts are all far too big (and I am a large human - 6’5”, 300lbs). The flip flops I ordered snapped within a few days of light usage. However, the remaining products I have purchased (socks, underwear, shoes, pants, shirts, gloves, kitchen mits) have all been very well-made.

I solely give the company 3 stars, despite their very high-quality products, as their valuation of the customer is quite subpar. Besides responding to emails, their customer service is very insufficient. When I reported the issue with the shorts sizing and snapped flip-flips, they promptly responded and offered a resolution. However, from their emails, it was clear to me that they only cared about themselves and not about my concerns.

Their response to my request was as follows:
“Hello,
We have received back your return of these two orders contain the Kitsilano and Bahama's sandals.
You had previously alerted us to an issue where the Bahama's sandals had broken due to ‘light use’ but upon examination of the products at arrival, they appear to have been heavily used and contain many stains and markings along the natural rubber sole as well as signs of heavy use on the hemp canvas foot bed.
We are also unable to accept the return of the Kitsilano shorts as they have arrived in a condition that is not within acceptable standards per our return policy.
The drawstring has been almost entirely removed and the shorts contain signs of wear including dirt and minor stains as well as dirt transference from the sandals that they were enclosed with.

As we provide pure and organic clothing to our chemically sensitive customers, we cannot accept these back into our inventory.

We can have these returned with a future order that you make or we can send you an invoice for the shipping cost to return these back to you.

Please get back to us as soon as possible and we can proceed from there.

Thank you for your understanding!”

As one can ascertain from this response, defending themselves, and their own financial well-being, is their sole concern. I understand their motives, however, a company should always put the customer first - no matter the circumstance. They should have refunded my money for the defective products. I will continue to purchase items from Rawganique in the future, as they are the only company that seems to produce several items that I require, however, the purchases will be conducted begrudgingly.

Products: 4.5/5
Customer service: 4/5
Company values: 2/5

I recently purchased a set of 100% organic hemp towels from Rawganique USA, and I must say, I am thoroughly impressed with their quality and performance. The set included eight large bath towels and sixteen smaller hand towels, which have become my new go-to for everyday use.

What I appreciate most about these towels is their heritage quality ribbed knit design, which gives them a classic look while still remaining highly absorbent and fast-drying. They are perfect for use at home in the bath, kitchen, or sauna, or even on a trip or at the gym.

It's reassuring to know that these towels are completely chemical-free, hypoallergenic, and free from forever chemicals like PFAS. Rawganique USA takes pride in producing sustainable, biodegradable products that are also sweatshop-free and vegan. Additionally, these towels are free from dioxin, bleach, dyes, formaldehyde, pesticides, GMOs, and heavy metals.

Overall, I highly recommend Rawganique USA's 100% organic hemp towels for their pure and sustainable qualities. They are versatile, durable, and perfect for use in any setting. Thank you, Rawganique USA, for producing such an excellent product!

I hope this revised review meets your expectations. Let me know if you have any further comments or concerns.

I bought a hoodie after a month the zipper connection box fell I wore it like 5-10 times. Customer service said I have 10 days to report defective products. Over a 100$ for the hoodie that last a month. Cheap quality

This company discounted hemp jeans because they may need minor alterations. however once received the crotch seams were completely off and my local tailor said they are trash. Company refuses to refund my money.

I been shopping with them for over 10 years their linens towels make my eczema and chronic hives go away.
quality products everyone is always nice. They answer their emails, texts, phones. it is rare to be able to speak to someone these days. I love them

Scam website. They have a “promotion” that expired nearly a year ago:
“Offer valid until Dec 31, 2021, while supplies last.”
Makes it sound like they left it up because they still have supplies, right? Nope, just “sorry you can’t read” is what you’ll get instead.

Also, the cloth they use is great but every item has terrible stitching. My 12 year old with a Singer had to fix both items because they were falling apart.

Scam company, terrible customer service, incompetent sewing.

After advising me the right size they suddenly canceled the order by saying they are unable to fulfil it.thats mean the item was in stock when i asked why they canceled it i have not received an answer.

I wasted a lot of money on Rawganique's garbage products.

All their clothing is single sewed, not double sewed like all standard clothes are now. Meaning their clothing falls apart quickly.

All their clothing is cheaply made in Romania, and it's total garbage.

I purchased a clothes soap from them. Used it once and it stained a Rawganique pair of pants that was supposed to be natural/undyed. I contacted Rawganique and the owner responded and said she hadn't heard of that happening before and would get back to me. Never heard from her again. The pants were stained after the first time I wore them because of Rawganiques terrible soap.

I posted a review of their soap that stains clothing on rawganique.com and it was never posted. They only seem to post positive reviews on their website.

One piece of their clothing will fit me in a size medium. Another piece of their clothing will be way too large on me when it's a size small. They can't even get uniform sizing correct.

The sizing of the clothing, length of sleeves (sometimes 4-6" too long, while other clothing has normal sized sleeves), everything they do is not uniform and poorly done.

You can buy better made clothes at Walmart. Yes, they'll be full of chemicals and made in a sweatshop in China, but unlike Rawganique, they'll last more than a few wearings.

Terrible business with worthless support. As you can see they don't even care about responding to all their negative reviews here.

Try harvest and mill for better organic clothing made in the U.S. or Hiroshi Kato.

I wish I had read all the bad reviews before I spent near $100 on a pair of hemp pants which are so huge that they can cover my entire torso. I contacted the company. They claimed I received the correct size because the measurements of these pants fit the standard measurements on their website. They said they are longer for shrinkage. It seemed like they want me to try washing and shrinking them. Why would I? No one will accept used good for return. Will these pants shrink to half the size to fit is another question. Additionally, I asked them to cover the return shipping cost but they refused to. This is such a horrible experience. I will never shop there.

So this is an honest review. Their products are awesome. Expensive but awesome! Pajamas are super soft. The hemp shower curtain is perfect. They are both well made of all natural materials. Here’s the kicker. Before I ordered I asked if they would ship in plastic free packaging and they promised they would. They even emailed me after I ordered to tell me it would be plastic free packaging. Then my ordered arrived in a plastic envelope.

If you are making such a effort to create natural products isn’t it hypocritical to send them in a plastic package??!

Sadly as much as I like their products and I am willing to spend the money on them I will never order from them again because they shipped in plastic and they were dishonest about it.