Hides their low scores
This company hides their low scores on their website.
Half of the bon bons were cracked, not great as a gift. We could not tell what any of the flavours were, even pistachio didn't come through.
The texture and flavour of the chocolate was lacking, some bars seemed grainy, waste of money
Resposta da Rawsome Chocolate
Hi Charlie, thanks so much for your review. I have emailed you now twice to resolve this issue, offering you a refund or replacement within two hours of your initial email stating the problem. Unfortunately you have not responded.
My website, much like etsy and other review systems allows time for a response and resolution before publishing. You have not responded with how you would like to resolve this yet.
Please consider that I am a small business of one person trying to support my family. I have apologised for the breakages caused in transit and would love to resolve this.
Please help me to help you.