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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The customer service lady i spoke to, Bee, was very helpful. She went through some fault finding points which could have been useful and then, explained step by step what the process was. Finally she... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a great experience with Reactive Home Services today. Bee handled my repair call with exceptional professionalism and care from start to finish. She was friendly, efficient, and clearly know... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very good came early so all fixed now the spare parts for dishwasher is coming through the post so all good 👍 even recommend dishwasher & washing machine tablets which I brought easie as on the back... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Brilliant fast service, had a blocked drain ,with 2 short phone calls ,from 1st call to Reactive ,then call to Drain Engineer , he then drives away after clearing blocked drain ,less than 1 hour in... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Assistência Técnica de Eletrodomésticos

Escrito pela empresa

Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

704 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very good came early so all fixed now…

Very good came early so all fixed now the spare parts for dishwasher is coming through the post so all good 👍 even recommend dishwasher & washing machine tablets which I brought easie as on the back of the pack there are calendars months which i can tick off every month so have 12 months of each happy customer 😀

8 de abril de 2026
Avaliação não solicitada
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi Andrea,

We are pleased we could not only fix the appliance but, also give recommendations!

Many thanks
Justin

Avaliado com 1 de um total de 5 estrelas

The rodents are still in my attic and…

The rodents are still in my attic and the bate is still there so not happy that he said he would come out again and he has not

26 de fevereiro de 2026
Avaliação não solicitada
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi Tina,

I’m sorry to hear this. I can see our team tried to contact you last week to check whether the issue was still ongoing.

I’ve asked the team to reach out again today so you should hear from us shortly; we’ll make sure this is resolved for you.

Many thanks
Charley

Avaliado com 4 de um total de 5 estrelas

Dave the engineer was great.

Dave the engineer was great.
The time waiting for a follow up appt was a little disappointing.

16 de março de 2026
Avaliação não solicitada
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi Lily,

We appreciate this feedback and will take this on board.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Good customer service

Good customer service. Very understand on what she was telling me and called me back very quickly with other updates on my request

5 de março de 2026
Avaliação não solicitada
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi William,

We are happy we could resolve your query in a timely manner.

many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Great customer service!

The customer service lady i spoke to, Bee, was very helpful. She went through some fault finding points which could have been useful and then, explained step by step what the process was. Finally she closed by telling me she was going to pass my enquiry to the operations team and they will be in touch tomorrow

2 de março de 2026
Avaliação não solicitada
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi Mrs Chopra,

Thank you for taking the time to leave us a review, we will be sure to pass on your kind words to Bee.

Many thanks
Charley

Avaliado com 4 de um total de 5 estrelas

Good in timely fashion

Good in timely fashion

28 de janeiro de 2026
Avaliação não solicitada
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi Rabina,

We are grateful for you taking the time to leave us a review.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Alex was brilliant and dealt with my…

Alex was brilliant and dealt with my query efficiently and professionally. Explained everything with the process of my replacement freezer. Been with Reactive Services for many years and would highly recommend.

28 de janeiro de 2026
Avaliação não solicitada
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi Mebs,

We are delighted to hear you have been happy with the services over the years!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Very good well pleased on the odd…

Very good well pleased on the odd occasion I had a fault it was sorted
Would I recommend oh yes

14 de janeiro de 2026
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi Mrs Hobbs,

Thank you for your review!

We’re really pleased to hear you’re happy with your experience, and that any issues were resolved quickly.

Kind regards,

Alicia

Avaliado com 5 de um total de 5 estrelas

Professional and Friendly Support – Thank You, Bee!


I had a great experience with Reactive Home Services today. Bee handled my repair call with exceptional professionalism and care from start to finish. She was friendly, efficient, and clearly knowledgeable, keeping me informed throughout the process and making everything smooth and stress-free. It’s a real pleasure to deal with someone who takes pride in their work and genuinely wants to help. Thank you, Bee, for the excellent service — I really appreciate it!

14 de janeiro de 2026
Avaliação não solicitada
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi Robbo,

We are delighted to hear you had a great experience when dealing with us.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Very good customer experience reporting…

Very good customer experience reporting the problem.
Excellent repair man who attended a few days later and completed the job in about 15 minutes and was courteous, knowledgeable and good humoured. Nothing negative to report.

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi Mrs & Mrs Burnell,

We are really happy to hear this feedback on your engineer visit!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Very quick and efficient to organise and great contact from the engineer

14 de novembro de 2025
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi Sue,

We are thrilled the engineer could be arranged and the repair process with smooth.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Maintenance checks

Bee gave excellent service re our maintenance checks. Highly recommend.

13 de novembro de 2025
Avaliação não solicitada
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi Alan,

We are delighted the checks came in useful!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Highly recommended.
Two of our appliances broke down within a fortnight of each other. The service we received was very prompt. One of the appliances was replaced and the other was fixed. Excellent service.

4 de novembro de 2025
Avaliação não solicitada
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi,

We are happy to hear positive outcomes for your claims! We're always here if you need us.

Many thanks
Justin

Avaliado com 4 de um total de 5 estrelas

Have just rung Reactive after my…

Have just rung Reactive after my washing machine tried to destroy itself! Had a callback within 10 mins with a very helpful and friendly lady, am now waiting for the engineers to call. Have always found Reactive to be excellent.

22 de outubro de 2025
Avaliação não solicitada
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi Jacqueline,

We're pleased to hear that we are in the process of arranging a repair for your appliance.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

RESPECT REACTIVE!!

Reactive are such a truly brilliant company to deal. I have a nightmare Miele integrated coffee machine that has now amassed NINE call outs/repairs and it has never been an issue for Reactive. First Class. Great value

3 de outubro de 2025
Avaliação não solicitada
logotipo da Reactive Home Services

Resposta de Reactive Home Services

Hi Wayne,

We're delighted you are happy with the service provided!

Many thanks
Justin

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