So sad to write a negative review but you cannot advertise a 2-3 day delivery that is coming from china!. Ordered on 3rd September and 19th returned to sender in china. Contact has been tough. Phone... Ver mais
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Veja o que dizem as avaliações
Easy to order and prompt delivery. Well packaged parcel. A bit disappointed in the quality if the key rings. I think they might break easily.
First time using Redcandy (found on Instagram) checked reviews here first to Makesure legit before ordering. Ordered a sale item (Flamingo storage box) on Monday, two days later it’s here! Really... Ver mais
Paid £20 for the fastest delivery on an order placed early morning. Finally get the dispatch email after 10pm the next day. The DPD email says it’s been sent on 2 day service. Don’t bother paying f... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Souvenirs
- Loja "Faça Você Mesmo"
- Loja de artigos domésticos
- Loja de Balcões
- Loja de Doces
- Loja de Móveis Antigos
Escrito pela empresa
Red Candy is a high-energy, life betterment brand with a wicked sense of humour and a generous splash of quirk. We’re all about bold design, vibrant colours, and unapologetically fun products that inject joy, spark creativity, and make life just that little bit better. We’re not just a brand—we’re a slightly bonkers club where our customers don’t just shop, they belong. If you get us, we definitely get you. Our products are designed to uplift, surprise, and add a daily dose of delight—because life is brighter, happier, and way more exciting when you embrace the unexpected.
Informações de contato
Reino Unido
- hey@redcandy.co.uk
- redcandy.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 16% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good service. Unique gifts
Easy to order and prompt delivery. Well packaged parcel. A bit disappointed in the quality if the key rings. I think they might break easily.
So sad to write a negative review but…
So sad to write a negative review but you cannot advertise a 2-3 day delivery that is coming from china!.
Ordered on 3rd September and 19th returned to sender in china.
Contact has been tough. Phone line not in service ,will never order again
The product arrived on time and looks…
The product arrived on time and looks great.
My order was delayed for weeks due to…
My order was delayed for weeks due to product not available. I was kept up to date by Jo , who thankfully was on the ball. Thank you Jo
Avoid, terrible customer service and still no refund!
Ordered with express delivery yet it took 4 days to dispatch. When it did arrive, one of the items was missing.
I contacted them and was told i would be refunded the full amount plus the wasted express postage costs and that the representative would "personally oversee" this issue to resolve it quickly.
I sent the items back via tracked post which they received on 12th January yet I've still not received a refund and nobody has responded to the last 3 emails.
Utterly disgraceful. I could forgive the slow posting and missing item if they had kept to their word and quickly refunded the items but with no contact or refund for over 2 weeks after the return was received - now you've lost my business for good.
Avoid this company.
Great speedy service and goods perfect
Great speedy service and goods perfect, as described.
Amazing - highly recommended!
Amazing! Quirky, unusual products, high quality items, beautifully packaged and delivered in good time. Highly recommended!
Great product but way too slow with…
Great product but way too slow with dispatch tried twitter, phone, email then their other email for them to seem to remember the order. Good item though but missed a birthday for a long time.
No delivery. No updates. No contact.
I spent nearly £100 on an item on 27/10. It was listed as 24-72 hour delivery, and here we are on 04/11 with no item.
Order confirmation received immediately, and no further updates.
I have sent 3 emails and 1 Instagram DM to no avail. The phone number on their website is also not valid.
I can't find an option to cancel my order, so I may well have to cross my fingers with a chargeback.
Abysmal service, seemingly banking on being "quirky and cool".
Really quick and efficient service and…
Really quick and efficient service and a great product.
The delivery was so fast and I love how…
The delivery was so fast and I love how the customer support communicate .
Issue with the delivery
Issue with the delivery. I still haven’t reveived my order. Really poor client service : 4 emails without any feedback.
Great company
Having ordered from red candy before, I was happy to go to them again. Quirky gifts, great customer service and the item ordered was delivered within 10 days
A lovely novelty clock
So easy to find and order , fast delivery and product perfect and as described, had so many admire and ask where we purchased . Overall delighted with quality , colour and design.
The product i ordered is not as what is…
The product i ordered is not as what is shown or described in the images.
I have contact you via email using link provided about how to return the product, and had no reply.
The product I ordered arrived on time…
The product I ordered arrived on time and was well packed.
Great service and quality of the…
Great service and quality of the product. Very pleased and will definitely use Red Candy again.

Resposta da Redcandy

Resposta da Redcandy
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