Red Sightseeing Avaliações 

It was a rainy day and very few people onboard. Our plan was to jump off at the Royal castle but the driver (named Kate) asked us if we want to go again which we did and also then we had time for a second beer along the tour. Two thumbs up to Edith who served us.

They were on time is for the one star .. drivers (some)had attitudes. Would make a two or three second stop without saying which stop it was and drive away. I notified the driver I needed to stop at the train station and he nodded his head but he drove right by it without stopping even after I was standing near the door. Had to walk several blocks to the station when he did finally stop.

I had an extremely disappointing and frustrating experience with Red Sightseeing during a cruise stop in Nynäshamn (Carnival Cruise). This company completely failed to deliver on its promises, misled passengers, and showed an alarming lack of customer service and accountability.

From the beginning, we were clearly told there would be three return shuttles from Stockholm to the port: 12:30, 1:30, and 2:30. I specifically asked both a staff member and the bus driver to confirm this, and they each assured me the buses leave at those set times, regardless of how full they are.

Wanting to avoid the over-crowded last shuttle (as warned by the company themselves), I cut my time short in Stockholm and returned for the 12:30 shuttle, arriving 10 minutes early. However, by 12:50 it became clear something was wrong—passengers began saying that the bus wasn’t going to leave until it was full. This was never communicated in advance. In fact, it directly contradicted what their staff and driver had assured me.

To make matters worse, we were left sitting in a hot bus with no air conditioning for over 30 minutes with no communication, no update, and no apology. The bus finally left at 1:03, wasting valuable time that many of us had planned carefully due to our cruise schedule.

While waiting, passengers started discussing what we had paid—and the inconsistencies were outrageous. Some had paid €30 for both bus and boats, others €39 for just the bus, and still others €39 for bus, boat, and a canal tour. There was no transparency or fairness in the pricing. It felt like a random system designed to squeeze money from unsuspecting tourists.

I personally asked for a partial refund, both for the time I lost and for what appeared to be clear overcharging. A staff member was kind enough to call Manager Veronica on my behalf, but Veronica refused to speak with me or come to the bus to address the issue. Manager Sebastian was also contacted but, like Veronica, he did nothing to assist or respond to the situation. Passengers were ignored entirely.

Red Sightseeing’s handling of this situation was completely unprofessional and disrespectful. They misled passengers about departure times, charged people inconsistent prices, and abandoned us in a hot, stationary bus while hiding from complaints. This is not a company you can trust with your time or your money.

Avoid Red Sightseeing at all costs—especially if you’re a cruise passenger on a schedule. There are better, more reliable ways to see Stockholm. This company doesn’t deserve your business.

Issa och Tomas skötte sightseeingen perfekt👍🏻🌞

You must offer better communication on bus/boat pickup times. I missed my last boat and bus pickup due to misinformation. Kudos to Ida, Thea, and Johanna for excellent customer service in helping me navigate the tour route.

Very nice trip with Zulema, Erald and Edith. We enjoyed it a lot. Family with 2 teenagers.

Thank you Charly and Sofia for selling us the tickets for the Red Sightseeing Bus Tour. It was a great experience and the best way to see a lot of Stockholm in just a few hours. Definitely worth it! Thank you!

Had a sightseeing tour with pizza in Stockholm. The pizza was amazing and the view was very nice. Really enjoyed this tour. Thank you Zulema, Edith and Christoffer for providing this amazing experience!

Very friendly staff, (Christoff Zulema and Edith) great pizza and an amazing view!

The tour was relaxing, the people that were working that day was amazing. Zuleme and Edith were serving and christoff was driving the boot

The pizza cruise was beautiful and delightful. Our server, Sofia, was especially wonderful. Her hospitality skills are unmatched! The cruise was not guided by audio, but the sights were so engaging, we hardly missed it. Johan, Niclas, and Ludwig all made sure that the tour was smooth, safe, comfortable, and that the guests had whatever we needed.

Benny Zulema gave us great advice. She took a lot of time for us, was friendly and open-minded. She even gave us a discount and another tour for free. I would recommend them to everyone!!

Geral, Malin, Zuletta and Isa made the trip a great experience. Thank you so much ⭐️⭐️⭐️⭐️⭐️

The Archipelago Tour was amazing — stunning views all the way! Andrea from customer service was lovely and made everything so easy. Such a beautiful experience, I’d do it again!

Easy to access from our cruise ship with helpful and friendly staff. Plenty of buses available.Thanks to Zulema, Johanna and Sofia.

What made it great is Luce, Zulema, Niklas, and Ludvig made the experience super fun and were very kind to us! They had a great attitude and were willing to talk to everyone on a better level than just a server!! Defiantly would recommend this!

Great service onboard by Zulema and Luce who were very friendly and accommodating. Unfortunately the pizza was cold maybe because it was delayed by half an hour but at least they gave us free ice creams as an apology.

Sehr gute Hilfestellung von Charlotte zu unserem Besuch in Stockholm. Ihre Tipps zu den U-Bahnstationen haben uns den Tag verschönert.
Vielen Dank

Vi åkte med Zulema, Sofia, Edith och Malin jätte trevlig resa och de gjorde resan mer bekvämt för oss som var för 10 personer. Rekommenderar starkt !

The pizza tour in the evening is perfect to enjoy Stockholms archipielago in the summer time. Really nice service, Edith and Luce were really nice to us. The tour is 2h so it is enough time to relax and eat.