Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... Ver mais
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We love our new sauna (Barrel with full window) Assembly was easy. Kit came very well packaged. Customer service answered all questions when they arose. Looks so nice we are getting questions from... Ver mais
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Customer service and quality are a 5! I only have a 4 because I think they could improve their shipping timing communication. For instance, the accessories shipped first, which is fine but it kept me... Ver mais
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I had another amazing experience at Redwood Sauna! This was my return visit, I was buying accessories for our sauna. Unfortunately, I had to exchange one of the items.. The process was seamles... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Informações de contato
20730 72nd Ave S, 98032, Kent, Estados Unidos
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4,3
Excelente
296 avaliações
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Respondeu a 100% das avaliações negativas
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i ordered the flat flooring in my…
i ordered the flat flooring in my barrel and i wasn't notified that it was on back order until i inquired about it. it would have been nice to know as soon as i ordered as i would have built my own. secondly, i ordered 4 sauna hats that didnt get delivered and when i inquired about them, last week, i still havent heard anything.
26 de maio de 2026
Resposta da Redwood Outdoors
Thank you for taking the time to share your feedback. We’re sorry the communication surrounding your flooring backorder and accessory order did not meet your expectations.
We understand how important timely updates are, especially when they impact your installation plans, and we appreciate you bringing this to our attention. Our team would be happy to review the status of your sauna hats and help ensure any outstanding items are addressed as quickly as possible.
Thank you for your patience and for giving us the opportunity to make this right.
Amazing customer service
Amazing customer service. They truly care and go above and beyond.
7 de julho de 2026
Avaliação não solicitada
Resposta da Redwood Outdoors
Thank you so much for your kind words! Knowing that you felt genuinely cared for means everything to our team.
We're committed to going above and beyond for our customers, and we're grateful for the opportunity to have been part of your experience. Thank you for choosing Redwood Outdoors!
Metal roof is leaky
The sauna itself is great. Easy to build and solid construction. The roofing is the main problem. I paid for the metal roof, which I would not have done had the description mentioned the shingles included with the sauna. However, I followed the directions perfectly and the roof leaks in rain. There is no real moisture prevention, so I am now having to seal the entire roof after springing multiple hundred dollars for a "nicer" metal roof which is worse than tar shingles would have been at no extra cost.
20 de maio de 2026
Resposta da Redwood Outdoors
Thank you for taking the time to share your feedback. We’re glad to hear you’ve been happy with the sauna itself, the assembly process, and the overall construction.
We’re sorry to hear the roofing has not met your expectations. That’s certainly not the experience we want for our customers. We’d appreciate the opportunity to better understand what you’re seeing and work with you to determine the best path forward.
Please continue working with our support team so we can review the installation and help identify a solution. We truly appreciate your feedback, as it helps us continue improving both our products and the overall customer experience.
Redwood Outdoors Delivers Exceptional Quality and Service
I couldn’t be happier with my experience with Redwood Outdoors. From start to finish, the customer service was outstanding, and Brad was incredible to work with throughout the entire process. He was always quick to answer my questions, offered honest advice, and made sure everything went as smoothly as possible. Even after the installation, he continued checking in to make sure everything was working properly and that I was happy with the sauna. That level of customer service is hard to find.
The quality of the sauna exceeded my expectations. I purchased the Duo Outdoor Sauna with the Harvia Spirit heater and it has been amazing. It heats up quickly, looks beautiful in our backyard, and has become something my entire family enjoys almost every day. You can really tell the craftsmanship and attention to detail are top-notch.
If you’re thinking about buying a sauna, I highly recommend Redwood Outdoors. Between the quality of the product and the outstanding support from Brad, the entire experience has been first class. It has been one of the best investments we’ve made for our home, and I wouldn’t hesitate to buy from Redwood Outdoors again.
3 de julho de 2026
Avaliação não solicitada
Resposta da Redwood Outdoors
Thank you so much for this incredible review! We're honored to hear that your experience exceeded expectations from start to finish.
We'll be sure to share your kind words with Brad. Knowing that his responsiveness, honest guidance, and continued follow-up made such a positive impact is exactly the kind of experience we strive to provide for every customer.
We're also thrilled that your Duo Outdoor Sauna and Harvia Spirit heater have become such a valued part of your home and wellness routine. Hearing that your entire family enjoys it almost every day is the highest compliment we could receive.
Thank you again for your trust, your recommendation, and for choosing Redwood Outdoors. We hope your sauna brings you and your family many years of relaxation and enjoyment!
Minor inconsistencies in wall panel…
Minor inconsistencies in wall panel sizes. Other than that - no problem. Glad I made the purchase.
22 de maio de 2026
Resposta da Redwood Outdoors
Thank you for your feedback and for choosing Redwood Outdoors! We appreciate you pointing out the inconsistency you noticed, and we're glad to hear it didn't take away from your overall experience.
We're thrilled you're happy with your purchase and hope your sauna brings you many years of relaxation and enjoyment!
Great customer service!
22 de maio de 2026
Resposta da Redwood Outdoors
Thank you for taking the time to share your experience! It means a lot to know our team made a positive impression.
We truly appreciate your support and look forward to being here whenever you need us. Thank you for choosing Redwood Outdoors!
Redwood Outdoors customer service…
Redwood Outdoors customer service walked me thru connectivity issues with my Harvia Spirit WiFi sauna heater.
Love being able to turn on remotely for pre-heating on my way home. Great support!
2 de julho de 2026
Avaliação não solicitada
Resposta da Redwood Outdoors
Thank you so much for the great review! We're thrilled to hear our team was able to help get your Harvia Spirit WiFi heater connected and running smoothly.
Being able to preheat your sauna remotely is one of our favorite features, and we're so glad you're able to enjoy that convenience. Thank you for your support, and we hope you continue enjoying many relaxing sauna sessions!
Visited the Stone Way store and worked…
Visited the Stone Way store and worked with Carson and Liz. They were a pleasure to work with and were very knowledgeable on the sauna's. Ended up purchasing the 3 person Cove. Sauna arrived packaged extremely well making the 2,500 mile journey with no damage. Used their tech support department a few times during assembly. Could't be more happy with my purchase.
Only thing is I wish they would not be out of stock of so many accessories on their web site.
20 de maio de 2026
Resposta da Redwood Outdoors
Thank you so much for the thoughtful review! We're excited to hear Carson and Liz helped make your showroom experience such a positive one and that our technical support team was there to assist throughout your build.
It's wonderful to know your Cove Sauna arrived in excellent condition after such a long journey and that you're happy with your purchase.
We also appreciate your feedback regarding accessory availability. We're continually working to improve inventory levels so more of our accessories are available when our customers need them.
Thank you again for your support, and we hope you enjoy your sauna for many years to come!
Product was exactly as represented and…
Product was exactly as represented and works as expected
19 de maio de 2026
Resposta da Redwood Outdoors
Thank you for your review! We're so glad to hear your purchase met your expectations and is performing exactly as intended.
We truly appreciate your support and hope you enjoy your Redwood Outdoors experience for many years to come!
Resposta da Redwood Outdoors
Thank you so much for your continued support! We're grateful to hear you've consistently had a great experience with our team.
Providing exceptional customer service is something we take great pride in, and your kind words truly mean a lot. Thank you for choosing Redwood Outdoors!
Jared's communication was excellent and…
Jared's communication was excellent and he provided services that went beyond what was expected: because parts were already around for my sunsetting unit, he said, he was waiving all fees. The customer service of this company is my top talking point when I talk to my neighbors and friends who are considering saunas and cold plunges.
17 de junho de 2026
Avaliação não solicitada
Resposta da Redwood Outdoors
Thank you so much for the thoughtful review! We're thrilled to hear Jared was able to provide a level of service that exceeded your expectations. We'll be sure to share your kind words with him, it's always wonderful to recognize team members who go above and beyond.
It means even more to know that our customer service has become something you share with your neighbors and friends. That's one of the highest compliments we can receive.
Thank you for your trust, your support, and for being a valued member of the Redwood Outdoors community!
Received my order promptly
15 de maio de 2026
Resposta da Redwood Outdoors
Thank you for taking the time to leave a review!
We truly appreciate your support and hope you enjoy your Redwood Outdoors purchase for years to come!
What a phenomenal customer service…
What a phenomenal customer service experience from Redwood Outdoors. Initially we were frustrated with our shipping experience, HOWEVER Sarah from Redwood customer service changed everything! She was attentive, helpful and most of all, offered MULTIPLE solutions to our problem! Every company you buy from may have issues, what sets the better companies apart is their quality of customer service and RedWood proved that to us with this order. We will be returning customers!
18 de junho de 2026
Avaliação não solicitada
Resposta da Redwood Outdoors
Thank you so much for taking the time to share your experience! While we're sorry the shipping process got off to a frustrating start, we're incredibly grateful for the opportunity to make things right.
Your kind words about Serah mean so much. We'll be sure to share your feedback with her—she'll be thrilled to know her dedication and commitment made such a positive impact. Providing thoughtful solutions and supporting our customers every step of the way is exactly what we strive for.
Thank you again for your trust, your support, and for giving us the opportunity to earn your confidence. We look forward to welcoming you back to the Redwood Outdoors family!
excellent customer service and quality
15 de maio de 2026
Resposta da Redwood Outdoors
Thank you so much for your kind words! We're delighted to hear you had a great experience with both our team and the quality of your purchase.
We truly appreciate your support and thank you for choosing Redwood Outdoors. We hope you enjoy your sauna for many years to come!
I've been extremely happy with my Sauna.
I've been extremely happy with my Redwood Outdoors sauna. The quality exceeded my expectations, especially for the price point. The materials feel solid, the fit and finish are excellent, and the assembly process was straightforward.
The sauna heats up quickly and holds temperature very well. I went with the Harvia 8kw heater, and it has performed flawlessly.
What impressed me most was the overall build quality. The wood is beautiful, the design looks great in the backyard, and it's become one of the most-used features at my house. It's been a great investment for both relaxation and recovery after workouts.
Customer service was also responsive whenever I had questions during the buying process.
If you're considering a Redwood Outdoors sauna, I wouldn't hesitate to recommend it. I've had a great experience and would absolutely buy it again.
14 de maio de 2026
Resposta da Redwood Outdoors
Thank you so much for the thoughtful review! We’re thrilled to hear your sauna has exceeded expectations and that you’ve been pleased with the quality, performance, and overall experience.
It’s great to hear the Harvia 8kW heater has been performing flawlessly and that your sauna has become such a valued part of your home, whether for relaxation, recovery, or simply enjoying time outdoors. We also appreciate your kind words about our team and are glad we could help answer your questions along the way.
Thank you again for your support and recommendation. Hearing that you would choose Redwood Outdoors again is one of the highest compliments we can receive. Enjoy your sauna for many years to come!
Great Sauna — excellent support
While the delivery of the popular model we purchased took a while, it was worth the wait. As Finns we know saunas — and this is a real one. Whole family is super happy with it.
There was some minor damage from transportation. Their team has been going above and beyond in sending replacement parts with no questions asked. They truly are looking after their customers. Thank you!
19 de maio de 2026
Resposta da Redwood Outdoors
Thank you so much for the wonderful review! Hearing that a family of Finns approves of their sauna means a great deal to us.
While we appreciate your patience during the wait, we’re thrilled to hear the sauna has been worth it and that your whole family is enjoying it. We’re also glad our team was able to assist with the transportation damage and help get replacement parts to you quickly.
Thank you for your support, your patience, and for trusting Redwood Outdoors. Wishing you and your family many years of relaxing sauna sessions ahead!
Resposta da Redwood Outdoors
Thank you for the great review! We're excited to hear you're enjoying your sauna and that it's become a part of your daily routine.
Nothing makes us happier than knowing our customers are getting so much use and enjoyment out of their purchase. Thank you for choosing Redwood Outdoors!
We are 100% satisfied
We are 100% satisfied. The sauna was delivered quickly. It was easy to assemble by ourselves. It looks great too. A+!
14 de maio de 2026
Resposta da Redwood Outdoors
Thank you so much for the fantastic review! We’re thrilled to hear you’re 100% satisfied with your purchase and that the delivery, assembly, and final result all met your expectations.
We truly appreciate your support and are delighted that you’re enjoying your sauna. Thank you for choosing Redwood Outdoors!
Duo sauna and Alaskan cold plunge…
Purchased the sauna and cold plunge kit. Great experience over all. I had several questions leading up to delivery and I got quick and detailed responses. Delivery was great. Assembly of the sauna was quick and easy. The Alaskan cold plunge came already assembled as a whole unit. Directions were very clear. I’ve used both the sauna and cold plunge almost daily. The sauna gets very hot, over 212 so I have it set to a medium setting to keep it between 190 and 200. Cold plunge easily stays at 46. Great products, and great customer service.
14 de maio de 2026
Resposta da Redwood Outdoors
Thank you so much for the detailed review! We're thrilled to hear you had a great experience from start to finish and that our team was able to provide quick and helpful support throughout the process.
It's wonderful to hear that both the sauna and cold plunge have become part of your daily routine. We really love hearing how customers are able to tailor their setup to their preferences, and it sounds like you've found the perfect balance for both heat and cold therapy.
Thank you again for your support and for choosing Redwood Outdoors. We hope you continue enjoying your sauna and cold plunge for many years to come!
Best purchase in a long time…
We couldn't be happier with our Redwood Outdoor sauna. The build was easy, my husband and I did it ourselves and an electrician hooked up the heater. Someone uses it almost every day. Great addition to our wellness routines. We would definitely recommend Redwood to anyone in the market for a sauna.
14 de maio de 2026
Resposta da Redwood Outdoors
Thank you so much for the wonderful review! We’re thrilled to hear that you and your husband were able to build the sauna yourselves and that it has become such a meaningful part of your daily wellness routine.
There’s nothing better than hearing a sauna is being enjoyed almost every day, and we’re honored to be a part of that experience. Thank you for your recommendation and for choosing Redwood Outdoors and we hope you continue enjoying your sauna for many years to come!
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