Stay AWAY, 3+ month later and we are still waiting to get paid. Reebonz owes us 7k and so far we’ve received some non sense excuses for the delay.
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Veja o que dizem as avaliações
Purchased a Celine classic bag from Reebonz several weeks ago, the second day after my order placement, there's a site wide promotion event. The online sales rep was able to help me adjust the price b... Ver mais
Customer service is excellent. I noticed a preowned "Pristine" bag was described as having no visible marks, but the photos clearly showed a little bit of dirt on the handles and bottom. I messaged... Ver mais
Ordered something and got tracking number from fed ex Watched it get shipped to Singapore Thought it was fraud So I called your company No response Sent email it took two days for a response... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
4,0
Muito Bom
331 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Happy with the experience and purchase!
30 de abril de 2018
Avaliação não solicitada
Reebonz Glowed Up!
I was one of Reebonz early customers back in 2011, and although I liked the product selection, I thought the pricing was too expensive and could be found better elsewhere. Fast forward to 2018 and I have completely changed my opinion! Reebonz not only has the best unique product selections, the pricing is unbelievably good and the sales and discounts are remarkable! The shipping times and customer service are also very good! Planning on being a regular customer!
27 de abril de 2018
Avaliação não solicitada
Excellent!
Excellent live-chat support service! Very prompt delivery! Package came in beautifully!
25 de abril de 2018
Avaliação não solicitada
great customer experience and fast…
great customer experience and fast return process.
24 de abril de 2018
Avaliação não solicitada
true staff and nice costomer service
13 de abril de 2018
Avaliação não solicitada
Worst shopping experience
Worst shopping experience. Scheduled pickup at DHL location, went to there 3 times but package never been there. I even called customer service before I went to pickup location each time. It’s wasting time and radiculous.
13 de abril de 2018
Avaliação não solicitada
Resposta da Reebonz-USA/Canada
Dear Alison,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with our shipping carrier.
We have successfully located your account details and I see you were in contact with our agent who assist you on this matter. If you wish to contact us directly, you may send an email to conciergeus@reebonz.com or contact us at our US/Canada customer service line 1-888-583-8316.
Once again, we would like to apologize for any inconvenience caused by your shopping experience.
-Senior Member Relationship Officer.
Ordered a pair of Valentino boots and…
Ordered a pair of Valentino boots and purchased them only to be told the next day that they weren’t available and that my credit would be in 7-10 days.
13 de abril de 2018
Avaliação não solicitada
Resposta da Reebonz-USA/Canada
Dear Janet,
Thank you very much for taking the time to provide us with your feedback.
We have successfully located your order details and a agent will contact you to provide you with more details. If you wish to contact us directly, you may send an email to conciergeus@reebonz.com or contact us at our US/Canada customer service line 1-888-583-8316.
Once again, we would like to apologize for any inconvenience caused by your shopping experience.
-Senior Member Relationship Officer.
The box is broken when the package…
The box is broken when the package arrived. Luckily the bag is still ok. A little winkle in the leather but generally I am ok with that. Compared to other luxury e-retailers I think the package is much better. I think it is important and It improves the experience of shopping luxury designers products.
11 de abril de 2018
Avaliação não solicitada
Product as promised and delivered…
Product as promised and delivered quickly. Good communication too. All around great experience!
3 de abril de 2018
Avaliação não solicitada
super fast shipping!
29 de março de 2018
Avaliação não solicitada
I really like the delivery packaging…
I really like the delivery packaging and price of this website. No flaw.
29 de março de 2018
Avaliação não solicitada
Wonderful experience
Wonderful experience. Loewe bag is beautiful and exactly as described. Lightning fast shipping to California from Singapore. Will definitely be back.
29 de março de 2018
Avaliação não solicitada
Great customer service
Great customer service, and yes I truly would recommend this company to my friends and family.
28 de março de 2018
Avaliação não solicitada
very good online service
23 de março de 2018
Avaliação não solicitada
This was my second purchase from…
This was my second purchase from Reebonz, I don’t have any complaints. The bag I received was really nice. The bag shipped in good time
12 de março de 2018
Avaliação não solicitada
Fake
I purchased 2 purses that were fake!! I was so mad I Ifelt violated, lied too, and deceived!!
12 de março de 2018
Avaliação não solicitada
Resposta da Reebonz-USA/Canada
Dear Customer,
We have successfully located your order details and see there was communication between you and our agent. We do want to establish, that any items Reebonz sells whether Reebonz's stock or partner's stock are 100% genuine.
If you wish to contact us directly, you may send an email to conciergeus@reebonz.com or contact us at our US/Canada customer service line 1-888-583-8316.
Once again, we would like to apologize for any inconvenience caused by your shopping experience.
My purse was very clean and better than…
My purse was very clean and better than I had expected. I would definitely do more business on this website. Thank you.
9 de março de 2018
Avaliação não solicitada
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