Stay AWAY, 3+ month later and we are still waiting to get paid. Reebonz owes us 7k and so far we’ve received some non sense excuses for the delay.
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Veja o que dizem as avaliações
Purchased a Celine classic bag from Reebonz several weeks ago, the second day after my order placement, there's a site wide promotion event. The online sales rep was able to help me adjust the price b... Ver mais
Customer service is excellent. I noticed a preowned "Pristine" bag was described as having no visible marks, but the photos clearly showed a little bit of dirt on the handles and bottom. I messaged... Ver mais
Ordered something and got tracking number from fed ex Watched it get shipped to Singapore Thought it was fraud So I called your company No response Sent email it took two days for a response... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
4,0
Muito Bom
331 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick delivery and Authentic pieces
Quick delivery and Authentic pieces. Can trust...
18 de dezembro de 2019
Avaliação não solicitada
Love it and fast shipping!
16 de dezembro de 2019
Avaliação não solicitada
🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️
12 de dezembro de 2019
Avaliação não solicitada
I love it!
Excellent condition. Excellent presentation. Excellent price.
11 de dezembro de 2019
Avaliação não solicitada
Exactly what I ordered
Exactly what I ordered! It was new and in great condition.
8 de dezembro de 2019
Avaliação não solicitada
The shipment got stuck in customs without Reebonz resolving it early enough
The shipment got stuck in customs a week ago due to incomplete information from Reebonz the shipper (according to Fedex). I tracked and escalated this issue myself because no one from Reebonz contacted me proactively about the issue.
Updated after Reebonz's response on Trustpilot: The Reebonz contact I was working with stopped responding to help with the issue. The shipping issue has lasted two weeks, and I've had no update from Reebonz about it.
6 de dezembro de 2019
Avaliação não solicitada
Resposta da Reebonz-USA/Canada
Dear Customer,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.
We have successfully located your account details and I see our agent contacted you regarding this case and is working with Fedex.
If you wish to contact us directly, you may send an email to conciergeus@reebonz.com or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.
-Senior Member Relationship Officer.
great customer service
great customer service! made the whole process smooth.
15 de novembro de 2019
Avaliação não solicitada
Is Reebonze facing any financial issues…
Is Reebonze facing any financial issues for paying their merchants??
We are one of Reebonze's merchants, until today Nov 2019, we still haven't received the payments of the orders from July, August and September which we have already shipped all bags out, more than 30+ bags are shipped in these months and this is not a first time Reebonze delaying our payments, wondering if Reebonze is facing any financial issues not be able to pay their merchants, Reebonze collects all the payments immediately from the customers, and merchants ship the items out right after we receive the orders, but why taking more three months for them to pay the money back to their merchants?
13 de novembro de 2019
Avaliação não solicitada
Resposta da Reebonz-USA/Canada
Dear Wong,
We strive to work with our merchants in a mutually beneficial partnership, and that includes on time payments. We will need more information to address your concern. Please do write into merchant.sales@reebonz.com and someone will be in touch to resolve any issue you might be facing.
Super FAST Delivery
Super FAST Delivery! Packaged so nicely!!
30 de outubro de 2019
Avaliação não solicitada
Product was great as advertised and…
Product was great as advertised and fast shipping
30 de outubro de 2019
Avaliação não solicitada
dependable fast service kept me…
dependable fast service kept me informed reliable
28 de outubro de 2019
Avaliação não solicitada
My order was cancelled after it was…
My order was cancelled after it was placed.
22 de outubro de 2019
Avaliação não solicitada
Resposta da Reebonz-USA/Canada
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.
We have successfully located your account details, I see we sent you an email regarding the details of the cancellation; If you wish to contact us directly, you may send an email to conciergeus@reebonz.com or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.
not convenient enough
14 de outubro de 2019
Avaliação não solicitada
Resposta da Reebonz-USA/Canada
Dear Customer,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.
We have successfully located your account details; If you wish to contact us directly, you may send an email to conciergeus@reebonz.com or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.
Satisfied and recommended
Although they requested information to accept my payment method that delayed a little the purchase confirmation, delivery was super fast and due on time. As for the item, it was carefully and beautifully shipped in a box and with the original brand dust bag. Once I pulled out the purse, I was amazed as the bag is perfect and it’s condition is pristine, as indicated. Overall the purchase was pretty pleasant.
20 de setembro de 2019
Avaliação não solicitada
So much better than TheRealReal
So much better than TheRealReal. Quality, service and presentation are amazing!
17 de setembro de 2019
Avaliação não solicitada
Communication
Communication, Shipping, Packaging, Product A+++
15 de setembro de 2019
Avaliação não solicitada
A very pleasant and easy transaction
A very pleasant and easy transaction.
Delighted with purchase. But had I known of the shipping rules
I could have saved myself some money as the shipping cost was very high.
29 de agosto de 2019
Avaliação não solicitada
Excellent and professional service
Escellent and fast service
24 de agosto de 2019
Avaliação não solicitada
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