Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Seriously these guys take customer service to a next level Bought an item back in 2020..damaged few crystals during a deep clean They were super fast to reply to my query and before you kno... Ver mais

Avaliado com 5 de um total de 5 estrelas

First class company, great customer service and follow up. The products were exactly as described and we couldn’t recommend Reflect Lighting enough. The staff provided the most perfect light to uplift... Ver mais

Avaliado com 5 de um total de 5 estrelas

Creating my dream home. Amazing website! Full of products. Great customer service. Very clear and informative. Kept in contact throughout the whole sale journeys.i will Highly recommend if you’re a f... Ver mais

Avaliado com 1 de um total de 5 estrelas

Further to my last review, the owner of this company refused to answer my calls after failing to provide us with a valid VAT number and clearly had no intention of returning the VAT amount that he had... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

43 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Don’t bother buying from this company

I have bought a £1200 chandelier on 26 Aug & have sent 4 emails. To date I haven’t received my item. The courier doesn’t have my delivery & no-one is giving me any updates. I really wouldn’t recommend any purchase from here !!!

25 de agosto de 2023
logotipo da Reflect Lighting

Resposta de Reflect Lighting

Hi Azra,

We sincerely apologize for the inconvenience and lack of updates regarding your order. To assist you more effectively, could you please provide us with your order number? This will allow us to investigate the issue with the courier and provide you with the necessary updates.

We appreciate your patience and are committed to resolving this matter promptly.

Best regards,
Reflectlighting

Avaliado com 1 de um total de 5 estrelas

Charging VAT but NOT VAT registered !

Further to my last review, the owner of this company refused to answer my calls after failing to provide us with a valid VAT number and clearly had no intention of returning the VAT amount that he had charged us. They are NOT VAT registered so if they try to charge you VAT, you should report them to HMRC. Despite their promise that if they hadn't provided us with a VAT number by Friday, they would pay the VAT amount back to us - it is now nearing the end of the day Monday and they have done neither.

31 de julho de 2023
logotipo da Reflect Lighting

Resposta de Reflect Lighting

Hi Imagine London,

Thank you for your feedback. It's worth noting that our first negative review came from an upcoming competitor, Imagine London. Thank you for confirming that your client is happy with the order!

As for the VAT number, we did share with Imagine London that we were in the process of obtaining our VAT registration. This process can take time, but the VAT number was provided as soon as it was available to us. We apologize for any confusion or inconvenience this may have caused.

We also want to clarify that the order was delivered on time. This experience has been a learning opportunity, and we appreciate your feedback.

Best regards,
Reflectlighting

Avaliado com 5 de um total de 5 estrelas

Happy Customer

I ordered a chandelier from Reflect Lighting back in April. When I received my light (about a month later), it was the wrong chandelier. However, the Reflect Lighting team was amazing to work with. They worked hard to respond and resolve this issue in a timely manner. They were very cooperative in ensuring that, at the end of this process, I was a happy and satisfied customer. Thank You Reflect Lighting!

21 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class company

First class company, great customer service and follow up. The products were exactly as described and we couldn’t recommend Reflect Lighting enough. The staff provided the most perfect light to uplift the space and improve our home, we are unbelievably grateful. They arrived promptly and well packaged. We’ll be sure to use this company again.

12 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First of all great communication and…

First of all great communication and and customer service. I’ve bought few items of them, The company always makes sure to provide the product within the given time. Of course due to any unexpected circumstances they always made sure to keep me updated. Highly recommended *****

23 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The customer service was great the man…

A very satisfied customer, who will definitely be back to buy more soon. Attentiveness to any questions and queries i had was very much on point, just like to say thank you to the team for being so helpful and knowledgable even long after the transaction was complete.

20 de maio de 2023
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais