Refrigerator Filter Store Avaliações 129

O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered a new filter for my Samsung fridge/freezer. It took ages to arrive so next time round, I ordered 2, thinking it was better to have one in stock. I ordered these in November 2025. They have sti... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

The Samsung filters we ordered were NOT genuine. Scanning the QR code revealed that the same QR code had been scanned 5,000+ times before indicating that it was a fake. The water from these filters ta... Ver mais

Avaliado com 5 de um total de 5 estrelas

This replacement filter for the LG LT600P made a noticeable difference right away. The water tastes clean, fresh, and has no chlorine smell. It was super easy to install and fit perfectly in our fridg... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Thank goodness for great customer service and kind people. Our delivery never arrived and while we struggled to figure out where the mixup was, the refrigerator filter store stepped up to the plate a... Ver mais

A empresa respondeu


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

129 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 33% das avaliações negativas

Normalmente leva mais de 1 mês para responder

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Avaliado com 1 de um total de 5 estrelas

Still not delivered from November 2025

Ordered a new filter for my Samsung fridge/freezer. It took ages to arrive so next time round, I ordered 2, thinking it was better to have one in stock. I ordered these in November 2025. They have still not arrived!!!!! Payment was taken immediately!!! On contacting them several times by phone and emails, I’m still awaiting delivery 😡 each time it’s the same answer. Blaming Evri and going to investigate what’s gone wrong and promising to dispatch. This week I asked for a refund…..because it’s taken so long, they are unable to do a bank transfer!!!!!! I live in hope of them arriving, but if not I will go to Trading Standards. Will certainly not use again…….AVOID AT ALL COSTS BECAUSE YOU WILL CERTAINLY BE OUT OF POCKET!!!!

2 de abril de 2026
Avaliação não solicitada
logotipo da Refrigerator Filter Store

Resposta de Refrigerator Filter Store

We’re sorry to hear about your experience, but unfortunately we have been unable to locate any order under the name provided. We also note that we do not offer phone support, as we focus on delivering assistance through our online channels for better service quality.

Additionally, we do not use the delivery company mentioned in your review (Evri). For these reasons, we believe this feedback may relate to a different business. We have contacted Trustpilot to request further details so we can investigate properly. If you believe this review is intended for us, please provide additional information and we’ll be happy to assist.

Refrigerator Filter Store Team

Avaliado com 1 de um total de 5 estrelas

Ordered a filter for a Samsung freezer…

Ordered a filter for a Samsung freezer in November 2025 never received, told there was a problem with the filter quality and would receive one in a few weeks when the next stock order arrives, have rang and emailed since and keep being told the same storyline obviously a load of cra#, now when ringing told I can’t leave a message!
My Advice do not get sucked in and don’t touch this company with a barge poll a load of A Holes

3 de novembro de 2025
Avaliação não solicitada
logotipo da Refrigerator Filter Store

Resposta de Refrigerator Filter Store

We’re sorry to read your review, however we have been unable to identify any order or interaction matching the details provided.

We also note that we do not offer phone support, as our customer service is handled entirely online to ensure efficient and traceable assistance.

Based on this, it appears this review may have been intended for a different business. We have contacted Trustpilot to request further information so we can investigate.

If you believe this relates to us, please get in touch with additional details and we will be happy to help.

Refrigerator Filter Store Team

Avaliado com 1 de um total de 5 estrelas

The Samsung filters we ordered were NOT…

The Samsung filters we ordered were NOT genuine. Scanning the QR code revealed that the same QR code had been scanned 5,000+ times before indicating that it was a fake. The water from these filters tasted plastic. My baby had been consuming this water before we put two and two together. Avoid this company they are a scam website.

14 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I Don’t Believe I Subscribed

I bought a water filter for my Samsung refrigerator a few times and was very satisfied. The price was very good, the shipping was fast and the filter was a Samsung filter with the sticker that proved it was genuine. I just got a message confirming my order for a new filter. I hadn’t placed an order and contacted them and the order was cancelled. It was explained in their email that at my last order I had a choice of a one time purchase or subscribing and that I had chosen a six month subscription. I doubt it but then again I subscribed to Prime without intending. Thinking about my filter subscription, wouldn’t I have noticed I was subscribing if I chose every six months? Looking at the order I saw that I was paying for the Samsung filter but they were going to send me a knock off which they sell for $10 less. This has me doubting that I made the mistake. I hate to say ‘fraud’ but I won’t shop here again and advise everyone else to be cautious.

25 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered this water filter for my…

I ordered this water filter for my refrigerator after reading some good reviews. The entire process was very easy — the website was simple to navigate, shipping was fast, and the packaging was secure. Installing the filter took just a few minutes, and I immediately noticed a difference in the water quality. The taste is much cleaner and fresher now. I’ve been using it for a few weeks and haven’t had any issues at all. Definitely planning to reorder when it's time for a replacement. Highly recommend!

30 de abril de 2025
Avaliado com 1 de um total de 5 estrelas

COUNTERFEIT SCAM ALERT!!!

I would caution anyone who is reading through these reviews to pay attention to the fact that NOT ONE OF THEM specifically mentions that the filters sold by Refrigerator Filter Store are genuine OEM manufacturer's parts. They are selling COUNTERFEIT products, and none of the reviewers here seem to care, as long as the filters fit into place in their refrigerators. No doubt, you will see a response to this review - alleging that I am not a legitimate purchaser. So let me explain further: I placed my order, and then inquired as to whether these are genuine OEM manufacturer's parts. The response I got back was, "yes - they are OEM." That's it. So I inquired again - are these GENUINE FRIGIDAIRE FILTERS?? This time, no response. So my question to anyone who is satisfied with buying these filters, knowing that they are labeled deceptively as counterfeits to look like the real thing is, why the heck do you even bother using a filter at all if you don't care whether it works properly? If this company is going to deceive you like this, why on earth would you assume they're going to sell you a healthy filter that actually works?

9 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good experience overall

I ordered a refrigerator water filter and it arrived within a few days. Installation was simple and the water tastes noticeably better now. Happy with the purchase and would order again.

6 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Great filter – fresh water every time!

I’ve been using this refrigerator water filter for about a month, and the difference is noticeable. The water tastes much cleaner and fresher, with no strange odors or aftertaste. Installation was quick and easy, and it fit perfectly. I’ll definitely be reordering when it's time for a replacement.

13 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Great Taste and Easy Install

This replacement filter for the LG LT600P made a noticeable difference right away. The water tastes clean, fresh, and has no chlorine smell. It was super easy to install and fit perfectly in our fridge. Even the ice tastes better now. Definitely worth it — we’re drinking more water and no longer buying bottled.

30 de abril de 2025
logotipo da Refrigerator Filter Store

Resposta de Refrigerator Filter Store

Thank you for taking the time to leave us a review.
We’re glad that you enjoyed your product.

Refrigerator Filter Store Team

Avaliado com 1 de um total de 5 estrelas

They sold me 2 knock off filters with…

They sold me 2 knock off filters with the wrong plugs and additionally extra joints compared to original. I've replaced over 10 filters and never experienced. I doubt i'll get a refund, we'll see but i'll never trust this company agin

18 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic!

Fantastic! We have a new Frigidaire refrigerator that needed water and air filters which I ordered from The Refrigerator Filter Store. Great price, great communication (email invoice+tracking information), genuine Frigidaire filters in double sealed packaging and super fast shipping. A+++++!
Installation time was 2 minutes. 👍
My highest recommendations! Thank you so much!

14 de maio de 2025
Avaliação não solicitada
logotipo da Refrigerator Filter Store

Resposta de Refrigerator Filter Store

Thank you for the 5* product review!

We appreciate the time you have taken to review this product and that you have shared your good experience to help others make a purchase.

We hope to see you back soon!

Refrigerator Filter Store Team

Avaliado com 1 de um total de 5 estrelas

Counterfeit UltraWF Filters

Went to install a new filter into our Frigidaire from this company. It would not click into place. Held the new filter up to the one being replaced and you can see the discrepancy in size, sticker placement, font used on the sticker, lack of serial number, printing on plastic, and fit of the o rings on the product. They are not genuine product.

29 de março de 2025
Avaliação não solicitada
logotipo da Refrigerator Filter Store

Resposta de Refrigerator Filter Store

Dear reviewer and all who read this!

Please be advised that we asked Trustpilot to request some information about this reviewer (full name, email address, phone number, and order details), so we could identify their order.

Unfortunately, the reviewer didn’t respond to the request.

We have also checked and there were no orders placed by Kate L.

If the reviewer provides the aforementioned information, we will gladly offer them all the necessary assistance.

Regards,
Refrigerator Filter Store Team

Avaliado com 2 de um total de 5 estrelas

Water filter not delivered

Ordered filter and water filter. So far only filter arrived. The water filter is a current model, nothing special, available on many sites, and if this company sold items they actually had and stored somewhere I would have it. All I get are in transit messages, yet the air filters arrived weeks ago. Instead I will just drive to Home Depot buy it and file a dispute with my bank. The hassel is not worth the savings.

24 de janeiro de 2025
Avaliação não solicitada
logotipo da Refrigerator Filter Store

Resposta de Refrigerator Filter Store

Dear reviewer and all who read this!

Please be advised that we asked Trustpilot to request some information about this reviewer (full name, email address, phone number, and order details), so we could identify their order.

Unfortunately, the reviewer didn’t respond to the request.

We have also checked and there were no orders placed by Cj Johnson.

If the reviewer provides the aforementioned information, we will gladly offer them all the necessary assistance.

Regards,
Refrigerator Filter Store Team

Avaliado com 1 de um total de 5 estrelas

Purchased 3 Frigidaire filters - Counterfeits!

Purchased 3 Frigidaire filters. None would click on install (so they were not usable). Filters did now show serial number as my existing/original one did. These are counterfeits.

They immediately refunded me the entire purchase (which I appreciate) immediately after I issued my request/complaint and did not even need me to send them back (which tells me they knew these were fake)
I have not been reached out to by the store, asking for additional information as they said. Order# was 270564

30 de dezembro de 2024
Avaliação não solicitada
logotipo da Refrigerator Filter Store

Resposta de Refrigerator Filter Store

Dear reviewer and all who read this!

Please be advised that we asked for this reviewer’s full name, email address, phone number, and order details, so we could identify their order.

Unfortunately, the reviewer didn’t respond to the request.

We have also checked and there were no orders placed by Rch.

If the reviewer provides the aforementioned information, we will gladly offer them all the necessary assistance.

Regards,
Refrigerator Filter Store Team

Avaliado com 5 de um total de 5 estrelas

I’ve had nothing but good experiences…

I’ve had nothing but good experiences with this store. It’s now my go-to for fridge filters!

7 de novembro de 2024
Avaliação não solicitada
logotipo da Refrigerator Filter Store

Resposta de Refrigerator Filter Store

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Refrigerator Filter Store Team

Avaliado com 4 de um total de 5 estrelas

The product does exactly what it’s…

The product does exactly what it’s supposed to — gives clean, fresh water. The shipping was a little delayed, but the quality more than makes up for it. I’ll order again..

4 de novembro de 2024
Avaliação não solicitada
logotipo da Refrigerator Filter Store

Resposta de Refrigerator Filter Store

Thank you so much for your review!

Refrigerator Filter Store Team

Avaliado com 5 de um total de 5 estrelas

Super fast delivery

Super fast delivery, nice customer srevice, strongly recomended

10 de outubro de 2024
Avaliação não solicitada
logotipo da Refrigerator Filter Store

Resposta de Refrigerator Filter Store

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Looking forward to seeing you on our website again!

Refrigerator Filter Store Team

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