I made a purchase and it did not show…
I made a purchase and it did not show up in my balance. I tried to do the live chat and something‘s wrong with the site. It won’t let me do a live chat keeps bumping me somewhere else. So I emailed them and the company that took my money said yes, we see we took your money. You have to contact regal coins. So I go back into regal coins and I tried to message them again and it won’t let me message them. And the money is still not showing up in my balance. This is the first and the very last purchase I will ever make with these people.
Resposta da RegalCoins
Hello,
Thank you for sharing your experience. We're very sorry to hear about the issues you encountered with your purchase and our support channels.
Our team has already contacted you via email regarding your case. Please check your inbox (and your spam/junk folder if needed) and reply to our message if we request any additional information. We'll continue investigating your purchase and work to resolve the issue as quickly as possible.
We're pleased to confirm that the issue you reported has been resolved, and our team has reached out to you with an update. If you're satisfied with the outcome, we kindly ask that you consider updating your review. Your feedback is greatly appreciated.
We appreciate your patience and the opportunity to make this right.
Best regards,
Emma
RegalCoins Team
