Deposit money has not been returned 8 weeks after the end of the contract
Contract ended 31st October. Under their contract terms, the deposit would be returned within 30 days. That date came and went, and they then promised it would be returned on the 22nd December. We are now on the 28th December with no deposit - 8 weeks on. Regus where is my deposit money?
EDIT: in response to the Regus reply below - the deposit was requested as per the correct online process well in advance of the end of the contract. It is now January 3rd - the deposit has still not been paid
Resposta da Regus - Amersham, St Mary's Court
Hi Tom,
I’m sorry for your dissatisfaction.
We understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it was required to be rerun which has caused this delay. Again, we sincerely apologise for the inconvenience this may have caused.
We would like to confirm that your retainer refund has been re-processed and refunded on 05 January 2024.
Should you require further assistance in this matter, please contact my team member who is in touch with you.
Kind Regards,
Michelle Spire
Assistant Global Customer Service at Regus