I have been talking to Regus BroadQuay team since April 30th when I received the invoice for our new deposit. I renewed my office agreement in March. Regus issued me an invoice for a depos... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
James and Natasha make the office wonderful - facilities are also great
A empresa respondeu
Great experience at Regus Bristol Broad Quay. Rented a conference room to meet clients, warm welcome at reception, efficient and hospitable.
Really good service as ever. Thanks
Detalhes da empresa
Escrito pela empresa
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Informações de contato
Prince Street, Broad Quay House, BS1 4DJ, Bristol, Reino Unido
- 8000608702
4,0
Muito Bom
4 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
James and Natasha make the office…
James and Natasha make the office wonderful - facilities are also great
23 de outubro de 2025
Resposta da Regus - Bristol Broad Quay
Hi Jacob Steer, thank you so much for your kind review! We’re delighted to hear you’re enjoying the facilities and that James and Natasha have made such a positive impact on your experience. We really appreciate your feedback and hope to welcome you again soon!
Great experience at Regus Bristol Broad…
Great experience at Regus Bristol Broad Quay. Rented a conference room to meet clients, warm welcome at reception, efficient and hospitable.
26 de fevereiro de 2024
Regus charge late payment fee on incorrect invoiced amount and threat to lock our office
I have been talking to Regus BroadQuay team since April 30th when I received the invoice for our new deposit.
I renewed my office agreement in March. Regus issued me an invoice for a deposit of 2xthe monthly rent, failing to take into account our previous deposit. I have repeatedly raised this issue with both Regus' local team and helpdesk. While they acknowledged the mistake and credited a portion of the overcharged amount back to me after a month, they also imposed a late payment fee for the amount in dispute.
Furthermore, on June 4th 2023, Regus helpdesk asked us to pay a "payment retainer" since we do not grant Regus ongoing banking authority. As a result, we were initially charged for two months' rent as a retainer, followed by an additional request for payment of an extra month.
Regus' site manager has threated me several times to lock up our office if the payment does not arrive by 15th of June.
This is absolutely unacceptable as Regus made a series of mistakes in our deposit invoice, misrepresentation of the amenities in invoices and made changes to the retainer later.
The service standards is absolutely shocking! Stay away from them for your own mental safety.
5 de junho de 2023
Avaliação não solicitada
Resposta da Regus - Bristol Broad Quay
Hi Tao, I’m sorry to hear of your dissatisfaction.
I sincerely apologise for the incorrect retainer top-up you received, we acknowledge this mistake and corrected it as soon as the problem was identified.
We ask all our customers to add an automated payment method to their account. I apologise if this wasn’t clearly communicated to you but it’s in the terms of your agreement.
We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. That exception is made on the understanding that an additional service retainer is payable.
If you decide to add an automated payment method to your account (which you can easily do through your online account, under the Account / Billing and payments section), we’ll immediately credit and refund this additional retainer.
The late payment fee you refer to was not only attributed to non-payment of the retainer invoice but also because payment for June fees (due 15 May) was not received until 06 June; as a gesture of goodwill this can be credited if you decide to enter an automated payment method to your account.
Your centre team did not intend to offend you at all and only intended to explain that the current payment situation needs to be resolved. We greatly value your business and want to maintain a positive working relationship with you.
A member of my team has contacted you to assist and your centre team are also at your disposal should you need further support.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.