Terrible Experience
I've had a terrible experience. Firstly, entered an agreement for a location set to open on a specific date and the opening was delayed twice. I signed a new agreement with the new start date and again the opening was postponed. I was understanding of the delays. However, I was charged for deposits twice, one for each contract. I was also billed for 1 month of rent before even entering the location that was 'rented.' I was given a refund date and amount by the help desk (via email) and sadly I received only 5% of the amount I was due. So far its has been extremely frustrating experience and I'm still not convinced this isn't fraudulent. I would be extremely cautious when dealing with this company.
Resposta da Regus - CA, Sacramento - 1750 Howe
Hi Roberto,
I am very sorry to hear about your dissatisfaction.
I fully appreciate how frustrating the delay to the centre opening must be, as well as for the delay in processing your refund, and I apologise if we have fallen short of providing the level of service you quite rightly expect from us.
One of my team members has been working closely with you and delivered a thorough and satisfactory resolution.
Best,
Lorraine Brule
Global Customer Service at Regus