I am still waiting for the refund of my…
I am still waiting for the refund of my retainer. This is appalling and disgraceful for a business that penalises its customers at every opportunity. Our contract with Regus ended on the 31st of January, and we still have not received the retainer that they are illegally in possession of.
They are not very responsive to emails and don't have a phone number. I wish I could penalise them for the pathetic and unethical business practices.
The reference number to my query is C-3357764-P5F2.
Can someone take the time to resolve my longstanding query and issue my refund?
Resposta da Regus - Camberley Frimley Rd
Hi Vijay,
We understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it will have to be rerun, which has caused this delay.
Again, we sincerely apologise for the inconvenience this may have caused.
Your payment has been reprocessed, and we have informed the refund details via email.
One of my team members has contacted you in this matter.
Kind regards,
Lorraine Brule
Global Customer Service at Regus