Poor Accounts Processes
Debited my account for the same invoice twice, then made me jump through hoops in an attempt to get a refund. It has been 4 weeks since I alerted them to the duplicate payment, still waiting for funds to be refunded to my account.
** Update - I have asked your team to cease contacting me. You can keep my money, it is not worth the volume of emails with excuses and requests for information. The ‘patience’ I keep being thanked for has well and truly run out, please do not contact me again **
Resposta da Regus - Darwin, Palmerston Circuit
Hi Lauren, thanks for getting in touch, although I am sorry to hear of your dissatisfaction.
We recognise that you had incorrect payments deducted from your payment card which caused an overpayment in your account. As my team member confirmed to you, we are currently working on refunding the overpayment on priority. Should you require further information or support in this matter, please contact our team member directly.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus