Stay away from any Regus office
Stay away from any Regus office, they lie and even break their own contract.
They won't pay you your retainer back and will move the goal posts to suit them, nightmare company, utterly horrific experience.
All we wanted to do was leave to another office and they have made it so difficult and still are causing stress and upset.
Stay away from Regus
In regards to your reply, my comments are fully justified. There is no balance to pay on that office. According to your terms and conditions you cannot hold a retainer for office rent. We had 2 offices. One has ended all fully paid and as you didn't return the retainer in the 30 days we held back on the payment for the other office ending in May. Whilst you owe us money, why should we pay more.
Even your reception team said we should have had the payment as they are on totally separate contracts. We will continue on social media until everything is sorted as the treatment we have had over the last 2 years has been disgusting
Resposta da Regus - Leeds City West Business Park
Hello Richard,
We recognise your disappointment but your comments are unjustified.
Your agreement ended on 30 November 2024 but you have a pending balance on your account which prevents us from refunding you just yet. Please settle your pending balance and then your refund will be swiftly processed.
We’re already in contact with you directly and will clarify there if you still have pending concerns. Thank you for your cooperation.
Regards,
Michelle Spire
Assistant Global Customer Service at Regus