Predatory Charges for a Cleaning Fee
Our company departed Regus in September 2024. We left the office spotless only to see a £904.80 charge for 'restoration fees'. In the contract this cleaning fee is said to be a discounted service. £904.80 is not a discounted cleaning fee. Therefore, we registered a support ticket and have not heard anything back for nearly a month.
Resposta da Regus - London Berkeley Square
Hi Artem, I’m sorry to hear of your dissatisfaction.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians.
Please understand that the service is not just for cleaning. Telecoms and IT systems are also tested upon departure and a number of other tasks are required when we restore an office space.
When you moved into your office, we ensured it was all in working order & ready for use and we need to return the space to its original state when you leave. This service is part of your agreement.
This was recently explained to you in response to the query you raised, and I’d like to extend a full apology if this wasn’t made clear enough for you.
A member of my team has contacted you to clarify the service.
Kind regards,
Lorraine Brule
Global Customer Service at Regus